The WATCH Lab Reviews 

I unfortunately broke a pin in my watch strap took it in to sarah and she was great put a new one in while I waited great service thank you very much definitely recommend x

Always get excellent.aervice at the Romford branch. I've been using it for years with no problems. Thoroughly recommend you give them a try.

David was very polite and helpful at the Leicester branch in the shires he repaired watch very quickly

Put my watch in to Tag in Glasgow to get a service and some repairs and fit a new battery and seal
Sent it away and got it back and was told the parts were now obsolete and they didn’t even put a new battery and seal in it
Took it to John at the Watch Lab
He fitted a new battery and seal and checked the workings of the watch and tried to fix a small problem with it
Watch now working and a 3rd of the price Tag we’re going to take to not even try to fit a new battery and seal

Will at the Leicester Highcross branch provided outstanding service—he’s a real credit to your business. Five stars!

Emporio Armani watch taken in as long hand was fixed at 12 o'clock. Watch was initially checked and as initial inspection showed further investigation was required. We returned a coupke of hoyrs later and were advised it was the mechamism thst needed to be replaced and the watch would need to be sent away. The work did take longer than originalky quoted (5 weeks) but on collection was very pleased with the result. All staff in the store (Manchester Arndale) wete friendly, approachable and helpful. I was also reassured that The Watch Lab is part of the Timpson Group. I woukd highly recommend.

Paul in the Glasgow Buchanan Galleries store was superb. I popped in having lost a pin from one of the links in my watch and the glass on the front had fallen off.

Paul very kindly fixed it for free whilst I waited. Had a few batteries from the Watch Lab over the years, but now wont go anywhere else.

A really friendly guy and had my watch sorted for a battery and seal in 30 minutes, the first battery I had the jewellers said it had to go to Switzerland for a battery and it took 3 weeks to get it back.

Took an Asprey Chrono Automatic for a service to CARDIFF(1387) branch on 16 Feb.2026. Quoted £250 to service,plus if parts required I would be contacted with revised price. £25 deposit paid.The Manager,Jag, did not know the brand and when I mentioned that their on-line Advertisement showed that a ROLEX could be serviced/repaired he told me that was not correct.
I subsequently received a message from the Workshop Team telling me the service price was now £395. I explained what I had been told by Jag,at Cardiff-only to be told to take it up with him!
Today,11 Mar 2026,I collected the watch,and when I asked the name of the young man at St David's Arcade,Cardiff, he took off his name tag and would not give me his name!!. I am sure Sir W.J.A.TIMPSON CBE( a Director) would be disappointed with this incident.

Very quick and efficient service

Really helpful, polite and professional service in resizing my wedding ring. Would recommend The Watch Lab based in Fenwick Colchester.

Great service by the Watch Lab replacing batteries in two watches with one requiring an extra repair on opening the back. Service was great, clear expectations on what work was needed by Sarah and completed in timeframe given. Would definitely recommend based on my recent experience of using them.

Quick, efficient, knowledgeable service. No fuss reliability. Helpful technician Bryan in the Chester branch. Can highly recommend.

I took my Omega Seamaster to The Watch Lab yesterday at The White Rose Centre Leeds. This was my first visit and was a goood experience. The guy who served me was very pleasant, helpful and knowledgeable. A new battery was fitted and all the relevant checks done in under 30 minutes. Price was very reasonable. I shall be returning.

Tony was excellent and was able to establish my watch had had a new battery within a two year period.
I had not been made aware of this first time using watch lab - first class service.

The service at the bristol Mall in CribbsCausway is very excellent, you can’t fault anything. The service and work is thorough and Sarah is very pleasant calm and cares for customers and always very helpful answering inquiries.
Thank you Sarah!!
Anita ( Nhs nurse )

Absolute gentleman, went in for a link out of my watch and done it within minutes, great service

Amazing service

Took my 30 year old TAG watch to TAG and they couldnt/wouldn't replace the battery. Took it to watchlab Bluewater and Harry could have been more helpful. Great service 👏

Excellent service. Clear explanation of what was required and guarantee involved. Completed on time. Fantastic job, used several times and will continue to do so.