The WATCH Lab Reviews 

Excellent service. Clear explanation of what was required and guarantee involved. Completed on time. Fantastic job, used several times and will continue to do so.

I came to get a battery replacement on 19/12/2025 at your Reading store in The Oracle. I paid £35 for the service yet within 2 months the battery had stopped. I was told, by the assistant behind the desk, at the time of purchase that I had a 2 year guarantee on the battery and that to prove I had made the purchase to keep the receipt or even better to take a photo of it, which I did. At no point was I given a guarantee ticket by the assistant merely the receipt.
When the battery stopped I made another trip up to Reading to get it replaced merely to be told that without guarantee ticket nothing can be done.
As a result I have spent £45 including train fares plus my time to be told that a receipt I was given is worthless and quite frankly the service has been scandalous.
I want the replacement battery installed in my Storm watch or my money back.

The Watch Lab, Kingston, Surrey. £55 for a replacement battery (£45) and a replacement pin to fix the strap (£10) seemed shockingly expensive. In hindsight I should have gone to Timpson's, though they might be owned by the same company. I was caught unawares and feel ripped off. Not good.

Quickly told me of the problem and price.emailed me to confirm and again when it was in the store waiting collection. Job done

Brian saved me lots of money by replacing a battery on an old Longines watch which a jeweller said would cost me £260 to get done !

I visited The Watch Lab at Crystal Peaks Sheffield today and was more than impressed by the Service given by Trish.
She was so knowledgeable about watches. I had a new battery and clean on my Omega watch and it has come up like new. I would like to say a big thank you to Trish for such an amazing job.

Sarah made a visit to The Watch Lab a very pleasant experience After taking my watch to 3 different places for a battery change and numerous scratches put on it by others Sarah told me to leave the watch with her whilst I went for a look around After 20 mins I went back to be told battery in and to bring the watch back at later date and they will polish the scratches out. Brilliant. Thanks Sarah

By the time I came to The Watch Lab in Fenwicks, Colchester I had been told by various jewellers that they couldn't fix my watch.
Hannah took a long look at my watch and accepted the challenge, bringing her 15 years or so experience to solving the problem.
She offered different options and provided clear pricing. She was very quick and efficient. Also very friendly and helpful.
She also managed to change the bracelet of a watch that had peculiar fixings.
I highly recommend her.
She has now fixed three of my watches.
Thank you so much Hannah.

The Watch Lab in Meadowhall Chris has done a great job again. He’s always friendly, professional, and really good at what he does. Every time I visit, he takes the time to help properly and makes the whole experience easy and pleasant. It’s nice to deal with someone who clearly knows their job and genuinely cares about the service they give.

Highly recommend Chris and the team at The Watch Lab. Great service every time!

Received message my watch was ready to pick up. When I arrived at the kiosk nobody was there waited to 1045 but still nobody turned up. Very frustrating as now I have to make a second trip and hopefully someone will be there 😤😤

Most helpful assistance given snd helpful advice regarding my cartier watch.

Took a new watch in to the watch lab in Warrington to get a battery fitted. The lady tried to pry the wrong part of the back, gouged up the metal and scored the back badly. She couldn't get the back off. We took the watch home, looked at the back and realised she was prying the wrong part of the watch. Took me 5 minutes to change the battery myself. There was a purpose cut out in the case to show where to pry. My wife even pointed out to her that she had been prying the wrong bit of the watch. The bloke who worked there was good but this woman is totally incompetent, and her excuse was pathetic and no compensation was offered.

Popped ( as previous customer , different watch ) in to get a quick price for replacing the pins that have fallen out on my wrist strap lock ( Armani watch) Within 2mins it was replace & without any charge! Now that is customer service….highly recommend them .

Took my watch to The Watch Lab in Buchanan Galleries in Glasgow as the bracelet had broken. Callum did a great repair job and gave it a good clean, all in under an hour and at a great price. Thoroughly recommended.

Took a watch to them this morning after being quoted a cost of £255 by jeweller for a small repair and battery change. To be fair the jeweller recommended the watch lab. Repair and battery replacement completed in just over 1 hour at a fraction of the price quoted be jeweller. Fantastic service and highly delighted with their work.

They've had my watch since October and nobody can tell me where it is.

I visited the Watch Lab Trinity Leeds today and the service I received from the lady was absolutely excellent so I decided to leave a review. Her technical skills were first class and also great advice with genuine interest and people skills. Very well done. I will definitely be coming again.

Amazing quick service and the vintage watch looks new

Very fast and freindly service

Alex was very friendly and offered us a great service. In 5 min he fixed (resize) the watch.
I highly recommend their services at Trafford Shopping Centre.