By the time I came to The Watch Lab in Fenwicks, Colchester I had been told by various jewellers that they couldn't fix my watch. Hannah took a long look at my watch and accepted the challenge,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a watch to them this morning after being quoted a cost of £255 by jeweller for a small repair and battery change. To be fair the jeweller recommended the watch lab. Repair and battery replacement... See more
Company replied
I visited the Watch Lab Trinity Leeds today and the service I received from the lady was absolutely excellent so I decided to leave a review. Her technical skills were first class and also great advi... See more
Company replied
Emporio Armani watch taken in as long hand was fixed at 12 o'clock. Watch was initially checked and as initial inspection showed further investigation was required. We returned a coupke of hoyrs lat... See more
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Company details
Written by the company
The Watch Lab has been operating from our purpose-built Service Centre in Preston for 20 years, where our team of expertly trained professional watch technicians and watchmakers repair a range of brands whether Vintage, Automatic, Mechanical or Quartz. As a member of the British Watch and Clockmakers Guild we operate to the highest industry standards and both our branches and workshop use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks that are conveniently placed in some of the UK’s most visited shopping centres from Southampton to Glasgow and from Bristol to York. Many common repairs can be completed on-site within the hour by our friendly branch staff who will be more than happy to help you or alternatively we offer our high quality, full insured Battery and Reseal 7-day postal service for watches under £2500 in value.
Contact info
United Kingdom
- customer.support@timpson.com
- www.thewatchlab.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 2 weeks
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Can’t recommend enough
Can’t recommend enough! Amazing service from Sarah today. Watch links taken out, set time and date and let my son know how to use all the watch functions. So kind and very friendly to boot. Oh and no charge! Thank you so much!
23 May 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your lovely feedback. We’re delighted to hear that Sarah was able to help with your son’s watch and took the time to show him how everything works. It’s wonderful to know her kindness and service made such a positive difference.
We really appreciate you taking the time to share your experience, and we’ll make sure your kind words are passed on to her.
Zero rating do not use
Lost my jewellery item that had been sent for repair and it has been mislaid..... zero customer sercice no apology just fobbed off at every turn. Do not ever ever ever use this service no one can or wants to provide me with tracking details.
21 May 2026
Unprompted review
Reply from The WATCH Lab
Thank you for getting in touch. We’re very sorry to hear about your experience. We’d like to look into this urgently. Please contact our Customer Care team at customer.support@timpson.com
I visited Daniel’s store in Windsor…
I visited Daniel’s store in Windsor today and was so pleased with the service l received. A band had broken on my ice watch and the assistant was able to find me a substitute replacement, which fitted a treat. He was most helpful and it was much appreciated.
20 May 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for sharing your experience. We’re delighted to hear that Daniel in our Windsor store was able to help with your Ice watch and find a strap that fit perfectly. It’s wonderful to know his service made such a positive difference.
We really appreciate you taking the time to leave this feedback, and we’ll make sure your kind words are passed on to him.
Wow! Such fabulous service at Windsor
I just visited the Windsor branch and asas so very impressed. Paul, the branch manager served me to have a couple of links taken out of a bracelet. He dropped everything to do my job next while I waited and in 2 minutes packaged my spare links up for me and I was good to go saying my job was complimentary. How good is that!
Friendly, helpful and efficient service. What more can one ask for.
The next time I need jewellery repair or a new watch bracelet this will be my first choice.
Thank you Paul.
15 May 2026
Unprompted review
Reply from The WATCH Lab
It’s wonderful to hear that your visit to the Windsor branch was such a positive experience. Paul, the branch manager, clearly went above and beyond for you. Dropping everything to remove the bracelet links while you waited, packaging the spares neatly, and then making the job complimentary. Friendly, helpful and efficient is exactly what we aim for, and Paul will be genuinely pleased to know he made such an impression.
Stay clear
Took a watch to get a new capacitor, ( indicated by the second hand moving in 2 seconds jumps) 8 weeks later they tell me the mechanism is broken and would be £350 to repair. Watch retuned not repaired at my request. Now the second hand is not moving at all. They took a £25 deposit and returned a broken watch that is now going in the bin. Absolutely disgusting would give minus points if I could
13 May 2026
Unprompted review
Reply from The WATCH Lab
Thank you for getting in touch. We’re very sorry to hear about your experience with your watch repair. This isn’t the standard of service we want anyone to receive.
So we can look into this properly, please contact us at customer.support@timpson.com.
Fabulous service
Visited the Watchlab in Bluewater on the recommendation of the Tag Hauer shop. The spring link on my Tag was faulty. The guy at the watchlab repaired my strap in minutes and didn’t even charge me!!! Fantastic service, not over charging because of the make of watch.
6 May 2026
Unprompted review
Reply from The WATCH Lab
It’s great to hear that your visit to The Watch Lab in Bluewater went so well after being recommended by the TAG Heuer store.
The team will be delighted to know they made such a strong impression.
Matthew is great
Matthew did an amazing job replacing the battery in my Michael Kors watch and resealing it. Definitely recommend!!
7 May 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for sharing this — what a lovely review.
It’s great to hear that Matthew did such an amazing job replacing the battery and resealing your Michael Kors watch. He’ll be really pleased to know you were happy with the service and that you’d definitely recommend him.
'Watch this lad' at The Watch Lab!
Visited The Watch Lab at the Mall Cribbs Causeway Bristol, after phoning to see if they were open on the Bank Holiday Monday. They were and I saw Tom who was polite, courteous, professional and very personable.
He fitted a battery in my wife's Emporio Armani for free!
I have no hesitation in recommending Tom and The Watch Lab on this forum.
Outstanding customer service and a really nice guy too.
A great ambassador for the business.
4 May 2026
Unprompted review
Reply from The WATCH Lab
It’s wonderful to hear that your visit to The Watch Lab at The Mall, Cribbs Causeway went so well. Tom sounds like he gave you outstanding service: polite, courteous, professional and genuinely personable. Fitting a battery for free on your wife’s Emporio Armani is exactly the kind of thoughtful touch we love to see, and he’ll be over the moon to know he made such a positive impression.
Wonderful service consistently and the…
Wonderful service consistently and the staff always go above and beyond I never go anywhere else now
30 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your lovely feedback. It’s wonderful to hear you’ve consistently had such great service and that the team always go above and beyond for you. Knowing you wouldn’t go anywhere else really means a lot.
Bluewater Mall, Dartford
Bluewater Mall, Dartford 29th April 2026
Excellent job completed on the spot by friendly, knowledgeable and courteous guys. Highly recommend. Thank you.
Andy SE3
29 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your lovely feedback, Andy. I’m really pleased to hear the team at Bluewater, Dartford looked after you so well on your visit on 29th April 2026. The guys will be delighted to know their friendly and knowledgeable service made such a great impression. We really appreciate the recommendation.
WATCH LAB
WATCH LAB . MILTON KEYNES. 2 CHEAP WATCHES TAKEN TO MILTON KEYNES BRANCH OF WATCH LAB . NEEDED 2 LINKS TAKEN FROM 1 WATCH , AND A BATTERY FITTED IN THE OTHER . WAS TOLD IF I HAD BOTH DONE TOGETHER £45. HAVE JUST CHECKED MY BANK STATEMENT AND BEEN CHARGED £45 FROM IN TIME[WHO IS THAT] AND £14 FROM MK WATCHES. I FEEL RIPPED OF . PART OF THE TIMPSON GROUP .
23 April 2026
Unprompted review
Brilliant service
Josh was extremely helpful and even added an extra link to the strap as it was too tight. I only went in for a new battery but he went the extra mile. Branch 1342 and repair number W13429448AA
26 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for letting us know. It’s great to hear that Josh was so helpful during your visit to branch 1342. We’ll make sure your feedback is passed on to the team. It’s very much appreciated.
Fast and efficient service
Fast and efficient service - battery replaced and watch returned within 4 days.
14 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you for your feedback! We’re delighted to hear you were happy with the fast and efficient service and that your watch was returned quickly. We really appreciate you taking the time to leave a review!
Quick, effective process
Quick, efficient & friendly too - great combination.
Guy knew his stuff and showed confidence which reflected well on him & the organisation
15 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your kind feedback! We’re delighted to hear you received quick, efficient, and friendly service, and that our colleague’s knowledge and confidence made a positive impression. We really appreciate you taking the time to share this.
Matt at Colchester Fenwick
Matt at Colchester Fenwicks cleaned my silver starfish necklace beautifully . It was a very quick efficient service and he was very helpful and friendly.
8 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for your lovely feedback! We’re delighted Matt could clean your silver starfish necklace so well and provide quick, friendly, and efficient service. We really appreciate you taking the time to share your experience!
Absolutely terrible £69.95 to change a…
Absolutely terrible £69.95 to change a battery absolutely disgusting charging oap this price
9 April 2026
Unprompted review
Reply from The WATCH Lab
Hi there,
We’re sorry to hear you’re unhappy with the cost of the service. We understand price is important, and we aim to be transparent about all charges before any work is carried out.
Our pricing reflects the in-store service provided, including fitting, testing, and warranty on the work completed.
If you would like us to review this further, please contact our customer care team at customer.support@timpson.com
Told to wait twenty minutes
Told to wait twenty minutes
Cost would be £35
Returned after twenty minutes and they couldn’t do it.
Went somewhere else (not saying) but took five mins and cost £12.99
Shop around
4 April 2026
Unprompted review
Reply from The WATCH Lab
Hi there,
We’re sorry to hear about your experience and that the service did not meet expectations on this occasion. We understand how frustrating it must have been after being asked to wait and then being unable to complete the work.
Your feedback will be passed on to the team for review, as we always aim to be clear and accurate with both timings and pricing.
Thank you for taking the time to let us know.
I needed new battery in my watch got it…
I needed new battery in my watch got it done and even 2 years warranty. After receiving my watch everything was expected how to use it and what to do. Thank you
3 April 2026
Unprompted review
Reply from The WATCH Lab
Thank you for your feedback — we really appreciate you sharing this.
Great to hear you had your watch battery replaced and were given a 2‑year warranty for peace of mind. It’s also lovely that everything was explained clearly when you got your watch back, so you knew exactly how to use it and what to expect.
Thanks again for taking the time to leave your review — it means a lot.
Omega watch clasp rebrushed to factory
I have a new omega watch and in the first month of ownership managed to scuff the main clasp. The guys in st Enoch centre in Glasgow helped me out on the spot and managed to restore to factory brushes finish in 20 mins. Delighted with the work thank you 🙏
30 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you so much for sharing this — we really appreciate you taking the time to leave such a brilliant review.
We’re delighted to hear that the team at the St Enoch Centre were able to help with your Omega clasp and restore it back to a factory‑brushed finish so quickly. Scuffing a new watch is never a good feeling, so it’s great to know they could sort it on the spot and leave you happy with the result.
Your kind words mean a lot, and the team will be thrilled to hear your feedback.
I unfortunately broke a pin in my watch…
I unfortunately broke a pin in my watch strap took it in to sarah and she was great put a new one in while I waited great service thank you very much definitely recommend x
30 March 2026
Unprompted review
Reply from The WATCH Lab
Thank you for your feedback — we really appreciate you sharing this.
Great to hear that Sarah was able to sort your watch strap so quickly after the pin broke. Getting it fixed on the spot while you waited is exactly the kind of service that makes things easier, and she’ll be glad to know how much you appreciated it.
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