Trainline Reviews 146,210

Sadly on this occasion, I noticed a few trains are bus replacement or a change, this is hard being disabled. Also it seemed more expensive than normal

Good when trains on time and running.
But when trains cancelled and you have booked the insurance. Try get refund they say no!!!!

Being a lady of a certain age and not the best with a phone it was with some trepidation that I accessed the Trainline app!!
However I found it very easy to use, found the trains that suited our journey perfectly, each step was explained and clear concise instructions.
Thank you

First time user , found it very easy process .. pleased with the ability to select trains based on journey time ..

Easy website to use.

I left Exeter at about 1.30pm yesterday and only arrived at my destination at 8pm due to a series of incidents:
signalling failure
death on the line at Vauxhall
weather too hot for the train tracks

Quick and Easy to use the app

Booking was nice and easy, the user interface on the app was easy to navigate.

Booking was protracted. Had to go back and lose details to add railcard. Wouldn't accept Barclays debit card so booked through GWR website.

Great connections and friendly, helpful staff

I compared booking with South West Trains and Trainline and, although Trainline was actually slightly more expensive for the same ticket, the price remained the same, on the second time of looking, whereas South West Trains came up with a more expensive option only a few minutes later.
The booking process was easy too.

The journey was based on 3 different trains. All trains on time, with the service excellent

I had a horrible experience buying Trainline tickets from Bratislava to Budapest yesterday. After paying for those tickets (flexible tickets and more expensive than buying directly at the train station - but this is not the issue) the system gave us an “error” message and asked us to try again. We did it and after many minutes (more than 10 min) we got an email with the first purchase charged to the credit card so we paid the trip twice for the same 4 passengers and same destination and same day. The worse part comes when contacting the Trainline Customer Service they said the company policy is that this is not considered a “duplicated” tickets as the times were different and therefore they would not refund the tickets. Also, they said we should had requested refund on the same day and now it is too late. They could clearly see (and the customer service confirmed they saw it) that we bought 8 tickets for 4 people (same names, same day and same destination) and said “sorry, we won’t refund it” as we claimed late. This very frustrating as the error was caused by the website and not by us! We ended up paying 2 X 174.75 Euros for 4 tickets from Bratislava to Budapest!!! This is very frustrating and it clearly shows that Trainline doesn’t care about the customer! Don’t trust Trainline! And their purchase system is not trustful at all! It gives you an “Error” message and then charge you later!

Very easy process to book

Great service

I have booked train tickets online for many years. I am getting to be quite knowledgable about routes, trains and carriages. We both have mobility problems so always arrive early so as not to be rushed getting to the platform. At Christmas we came home first class, because of the chaos over the years with losing our reserved seats because of cancelled trains etc It worked well so that is it from now on!

Train staff were very polite an friendly train clean booking process was easy kept up to date

Easy to book via the Trainline app - worked out a lot cheaper than through the northern website. Paid extra for the insurance just incase our plans changed or any cancellations. Worked out at 99p each so worth it for peace of mind.