Trainline Reviews 

Easy to book and the information very clear. Like the way it compares the price of different tickets.

My booking was quick, complete and I felt confident that my train journey was covered.

Very simple procedure.saves tickets in app so easy to find

Smooth process and easy to compare prices and times for different trains.

One of the worst refund/cancellation policies I have seen; Particularly after a train is cancelled, all because of the focus on ticket type rather than customer experience.

Easy to use and good value when booking in advance.

Printing a ticket doesn’t work - the machines at stations near me don’t work. It is much easier if I can print at home or preferably have the ticket on my app. Some destinations do this and others don’t give you the opportunity. Brandon to Brighton - has to be done at the station whereas Brandon to St Pancras International was on the app - same train lines!

If you are abroad with the Trainline app sitting comfortably on your phone - don't use it abroad. Please believe the authenticity of this review. It is based on a genuine experience and not prompted. Many of these reviews are prompted. It's just been nightmarish the whole experience. If there is a glitch or ANY KIND OF PROBLEM with your ticket Trainline can't help you. They sold me a ticket that was unchangeable on any app in Europe and they had the audicity to sell me insurance for the ticket which can't be changed by the way. You'll find that out when you run into a problem. So please do not buy their insurance either. It's a total scam. They also issued the insurance in my daughter's name (who was the traveller) and the ticket in my name (not the traveller) When I saw what they had done, I contacted them immediately daring to imagine this was a small fix - please change the name on the ticket, but they couldn't fix it. In 2026. Take your money in two seconds, but can't edit your ticket. I was passed around like a hot potato. It consumed thirty extra euros trying to call them, and the call lines are really long. To be clear there are train strikes in Europe, also the weather is crazy hot right now - so a lot of people need the flexibility they purchase. I also upgraded the ticket to first class while purchasing - made no difference. Trainline has totally checked out. You couldn't reach anyone, and when you do you're cut off. I was cut off four times and I sent the screenshots to the CS who kept telling me to call the number I'd been calling. I have also sent two emails. One CS insisted I send an email to trainline.eu and the email bounced back because their inbox is too full - can you imagine? After 20 hours I am still waiting for someone to get back to me. This was their mistake to be clear. I was passed from one department to the other and it's just more time wasting. When you are travelling and in need of the right ticket you need prompt assistance, but there is none to be found. Every department I was passed to was like a gatekeeper obstructing me from solving a problem trainline know they can't solve as a third party seller in the EU. The other problem you will face is the EU trainlines you have your ticket with won't fix a problem generated by a third person seller. Trainline is good for checking timetables on your phone, but do yourself a favour use the local kiosks, or local apps to buy tickets because as a foreigner if you are caught with the wrong ticket in another country it's an automatic fine sometimes and trainline doesn't care. They have your money and you are travelling and your needs are immediate - so you will figure it out, right? That's their brilliant customer services model. The solution for the buyer is often having to buy a new ticket. It's not worth the hassle of dealing with Trainline when you are abroad. Save yourself the time, and the money I unfortunately wasted navigating this incompetent company that has no business doing travel business in Europe because they cannot manage it. The foreign apps all have English options, and they are often cheaper. If there's a problem you can take the issue to the train station, and they will help you, but not if you bought a ticket from a third party app they are not responsible to. I can't give Trainline zero stars. I would if I could. I will never use them again. It's been a nightmare dealing with them. About an hour ago, they sent me a survey to rate the insurance policy they sent me - I can't use it, and I can't use the ticket until someone gets back to me and fixes their mistake.

Easy to deal with quick and efficient booking process

Found the app easy to use for booking and using e tickets and the ability to add to my Apple wallet .

This site found a remarkable fare to Exeter St Davids that wasn't available on the rail company's website so well done. Easy to navigate as well

I really like the screen layout for choosing a ticket. It simplified my options and made it really easy. I even signed up for a rail card and saved a further £62. Excellent.

Train was 45 late in arrival at Plymouth and I missed my clinic appointment

Found it very easy to book can't fault the system

Great app, easy to book and find tickets. Up to date info on delays etc

Train was nice and cool in this heatwave, arrived on time and got to my destination on time

Easy to book on the App. Train was on time, clean and nice and cool. Arrived at destination on time. Would definitely recommend