Really good website. Easy to use. Great to receive ticket as a QR code. It would be even better if the email or attachment had the faculty to add the ticket to Google Wallet. It would also be really g... See more
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Review summary
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Managed to book tickets, which was good, hopefully there will be trains to catch as well, which will be splendid. There seems to me to be too much information on each ‘page’ during the booking proce... See more
The process was straightforward , and the information was clear . However , it would be useful when you get a message that the tickets are no longer available at the chosen price , that they bring... See more
The journey was pleasant and time wise only delay a few minutes but the train was going to Manchester airport - it might be helpful to a rolling stock that have special places for your luggage - it m... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
146K reviews
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After talking with my friend
After talking with my friend, I needed to change our plans.
It was SO easy, thank you Trainline
30 May 2026
Overbooked
Why keep selling tickets when there are no spaces or space on the train?
We had a train booked for 10:24am this morning which was absolutely packed due to the air show. We then waited for the next train and the driver wouldn’t even let people on. The third train was also ready to burst but yet you continued selling tickets at the platform and on the app knowing there was no spaces.
We then missed the event we were planning to go to and to top it off you will not refund the money for the tickets.
29 May 2026
Easy & straightforward to book
30 May 2026
Always seems to be problems
Always seems to be problems ! Our train was cancelled then a replacement bus was put on (Not the first time ) Bus to next station get on another train to then be moved to another 20 mins later ! Arrived to our destination 1 hr late so missed the first part of an evening wedding .
29 May 2026
Unprompted review
Easy to make a booking and with the app…
Easy to make a booking and with the app you get reminders on the day with your tickets easy accessible
30 May 2026
The journey was fine but not always the…
The journey was fine but not always the case. Unfortunately it’s very rare any seats are available at Market Rasen. I was lucky enough to board but have been refused numerous times. Surely it warrants more carriages. Its very concerning. But on this occasion I didn’t have to make alternative travel arrangements.
30 May 2026
Couldn't get a refund on a cancelled…
Couldn't get a refund on a cancelled train even though I paid for insurance to cover it.
29 May 2026
Additional costs to ammend time
I booked tickets well in advance but had to change outbound time, tried to cancel and book again, told couldn't cancel because of conditions, so ammeded time at a cost of £3.60. So wrong..
30 May 2026
Easy to book
30 May 2026
Easy Web site to use .
30 May 2026
Sadly on this occasion
Sadly on this occasion, I noticed a few trains are bus replacement or a change, this is hard being disabled. Also it seemed more expensive than normal
30 May 2026
Good when trains on time and running
Good when trains on time and running.
But when trains cancelled and you have booked the insurance. Try get refund they say no!!!!
30 May 2026
Being a lady of a certain age and not…
Being a lady of a certain age and not the best with a phone it was with some trepidation that I accessed the Trainline app!!
However I found it very easy to use, found the trains that suited our journey perfectly, each step was explained and clear concise instructions.
Thank you
30 May 2026
First time user
First time user , found it very easy process .. pleased with the ability to select trains based on journey time ..
30 May 2026
Easy to use and great prices
30 May 2026
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