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Trainline Reviews 146,067

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TrustScore 4 out of 5

4.2

Train Ticket Agency
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Review summary

Created with AI, based on recent reviews

Considering 18,505 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and speed of the booking process, finding it straightforward and intuitive to use. Many appreciate the clear information provided and the ability to add tickets to digital wallets, making the overall user experience efficient and reliable. Reviewers also consistently find great prices for their tickets, often making significant savings compared to other options. The website's navigability and the immediate application of rail card discounts are frequently praised, contributing to an affordable and accessible service. However, some people mentioned issues with the amount of information on each page during booking and a desire for clearer indications when tickets are no longer available at a chosen price. A few other people also felt that the seat allocation could be improved, wishing for the option to self-reserve or change seats. Additionally, some customers were not happy with the requirement to enter their age to check basic information, perceiving it as unnecessary data collection rather than a tailored experience. There were also occasional mentions of confusion regarding ticket pricing for multiple passengers or return journeys.

What people talk about most

Booking process

People report positive experiences with the booking process, finding it easy to use and navigate for both... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app and website as... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices reasonable and even saving... See more

Website

Consumers find the website to be ambiguous, with many reviewers praising its ease of use for booking and... See more

Service

Customers had ambiguous experiences with service, with many praising the efficient and helpful staff, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good website. Easy to use. Great to receive ticket as a QR code. It would be even better if the email or attachment had the faculty to add the ticket to Google Wallet. It would also be really g... See more

Rated 4 out of 5 stars

Managed to book tickets, which was good, hopefully there will be trains to catch as well, which will be splendid. There seems to me to be too much information on each ‘page’ during the booking proce... See more

Rated 4 out of 5 stars

The process was straightforward , and the information was clear . However , it would be useful when you get a message that the tickets are no longer available at the chosen price , that they bring... See more

Rated 4 out of 5 stars

The journey was pleasant and time wise only delay a few minutes but the train was going to Manchester airport - it might be helpful to a rolling stock that have special places for your luggage - it m... See more

Company details

  1. Train Ticket Agency

Written by the company

We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.

Contact info

4.2

Great

TrustScore 4 out of 5

146K reviews

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Rated 2 out of 5 stars

Trainline Flex

Trainline offer a product called "Trainline Flex" and states cancel for any reason, 100% refund. When trying to cancel after buying this product it is not an easy process. It is sold and advertised as a different ticket type to a standard non refundable ticket but what it actually is, is a standard ticket with bolt on insurance, supplied by X Cover. This is stated in a very small box on the website and not immediately obvious. I had to spend about 3 hours total speaking to various people within trainline to get a resolution, at one point being directed towards the insurance company to claim the full amount, despite booking through trainline. I have managed to claim a partial refund from Trainline, and now need to claim separately from X Cover the difference.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

My train from Leeds to London Kings…

My train from Leeds to London Kings Cross was delayed. The station announcement at Leeds said that we can claim a refund or part refund. Yet it is impossible to find out how to do this. The journey is not even registered in my account. Rip off.

25 May 2026
Unprompted review
Rated 4 out of 5 stars

Really good website

Really good website. Easy to use. Great to receive ticket as a QR code. It would be even better if the email or attachment had the faculty to add the ticket to Google Wallet. It would also be really good if London underground stations could be included as an arrival or destination point for your ticket. Is this possible?

27 May 2026
Rated 5 out of 5 stars

The site was informative of the…

The site was informative of the different price options to travel .

Then it was fairly straightforward to book a super savers ticket for my journey, that felt like an added bonus.

Thank you.

27 May 2026

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