Assistance for a disabled person was very good at Worthing. Unfortunately the train on the outward journey was terminated at Haywards Heath. We sat on another train for thirty minutes due to lack of a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like using Trainline because of all the train apps, they are easy to navigate - it keeps my railcard info and applies it automatically etc. Also easy to access the tickets once paid for. I booked, w... See more
This is one ticket, one way, UK travel. No problem at all. However, having just returned from holiday having booked a return ticket for European travel via Trainlne I have reservations about recommend... See more
How will GBR improve on the delivery that the Trainline app has ? Indeed why even waste tax payers money when such a fantastic app already exists ? Great product kept simple by small tweaks learnt fro... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
149K reviews
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Easy to book
Easy to book, but confusing about booking seats, but I’m sure it’ll be fine when we get on the train…
4 July 2026
Very easy to book however …
Very easy to book however after booking there is no information about stops or even times of the interconnected trains which is really disappointing and must be an easy fix to be a great service
4 July 2026
Train got cancelled without any notice…
Train got cancelled without any notice on the app until I got to the train station
4 July 2026
It was easy to do
It was easy to do. Gave me a choice of trains for my journey & very good prices. Much cheaper than booking a taxi & you can move about.
4 July 2026
Easy to use.
4 July 2026
All sw railway chairs
All sw railway chairs, windows are unclean. Toilets smell. The AC is broken in some carraiges and even the air smells like poo when it works. Super expensive for a 30min journey GIVING ITS ALWAYS BUSY with no chair to find standing most of rush hour trains. Thanks for your service :)
4 July 2026
Rip off
pp ok , could be a little .kre offers on , train prices up 40% in 2 yrs , wish my wages did that ! # joke
4 July 2026
Stansted from the North East
I had to book travel to Standted airport for two weeks ahead! It was so easy to do! The interface is very user friendly and easy to use! The travel took about 5 minutes to do! Simple! I was expecting it to be more complex than that! I’m delighted I got my train journey booked so quickly! Thank you!
4 July 2026
Great clean trains and friendly staff
3 July 2026
Brilliant and effortless
Brilliant and effortless. I needed to change the return leg and there was no drama. 5/5
4 July 2026
Great to see what train you can get at…split tickets
Great to see what train you can get at a different price. With split tickets.
3 July 2026
Overpriced
Overpriced, clunky and unresponsive app, never shows quickest route to destination.
4 July 2026
Steer clear if you have a disability
Steer clear if you have a disability
The customer help line does not help people with disability, I have spent over and hour and a half today with two different customer help people, because I was told to wait for an e mail that never arrived, to be to,d wait 72 hours to find out where my e mails may have gone. I explained I struggle with IT but the situation just got worse with everything the person told me to do.
I am assured my app and account have been deleted but they won’t e mail to confirm it.
Appalling and stressful process.
Don’t download their app!
4 July 2026
Unprompted review
Trainline tickets & ease of download…
Trainline tickets & ease of download all great, SW Rail service awful
3 July 2026
Travelling from Plymouth to Birmingham …
Travelling from Plymouth to Birmingham International using travel together discount card: using split save did not ensure sitting together. When we queried this with staff member on board, he dismissed us, talked over us and blurted "we should just sit in our seats". He was abrupt and did not listen. I hope he gets replaced by AI soon 🤔
4 July 2026
Unprompted review
I took a Trenitalia/ Eurostar roundtrip…
I took a Trenitalia/ Eurostar roundtrip from Lyon to Amsterdam.
There was issue on the itinerary, which can happen, but trainline support was totally ineffective and not providing any solution to help me change tickets / get refunds.
It was more a burden contracting with them rather than taking the tickets alone.
4 July 2026
Unprompted review
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