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TrainlineReviews 

148,873
•
TrustScore 4 out of 5

4.2

Train Ticket Agency
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Review summary

Created with AI, based on recent reviews

Looking at 18,656 reviews, reviewers had a great experience with this company. Customers consistently find the booking process to be quick, easy, and straightforward, often highlighting the convenience of purchasing tickets on the go. Many appreciate the user-friendly website and app, which provide clear information, comprehensive results, and seamless navigation for finding and booking train journeys. The service is often praised for its reliability in providing train times, routes, and cost details, with some users noting the helpfulness of staff and the ability to track trains. However, some people were dissatisfied with the pricing, finding tickets to be expensive for short journeys or noting additional booking and printing fees. A few other people also felt that the website could be confusing or that the booking format had become less intuitive, leading to difficulties in understanding ticket types or making changes. There were also occasional mentions of issues with train services, such as delays, lack of seating, or problems with air conditioning.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process, frequently describing it as easy and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use for... See more

Price

Reviewers mention ambiguous feedback about price, with many customers finding prices to be good, cheap, or... See more

Website

Clients share ambiguous opinions on website functionality, with many reviewers finding it easy to use for... See more

Service

Users describe ambiguous interactions with service, with many reviewers expressing frustration over frequent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Assistance for a disabled person was very good at Worthing. Unfortunately the train on the outward journey was terminated at Haywards Heath. We sat on another train for thirty minutes due to lack of a... See more

Rated 4 out of 5 stars

I like using Trainline because of all the train apps, they are easy to navigate - it keeps my railcard info and applies it automatically etc. Also easy to access the tickets once paid for. I booked, w... See more

Rated 4 out of 5 stars

This is one ticket, one way, UK travel. No problem at all. However, having just returned from holiday having booked a return ticket for European travel via Trainlne I have reservations about recommend... See more

Rated 5 out of 5 stars

How will GBR improve on the delivery that the Trainline app has ? Indeed why even waste tax payers money when such a fantastic app already exists ? Great product kept simple by small tweaks learnt fro... See more

Company details

  1. Train Ticket Agency

Written by the company

We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.

Contact info

4.2

Great

TrustScore 4 out of 5

149K reviews

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Asks customers to review

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4.2

All reviews

(148,873)

21,135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Overpriced

Overpriced, clunky and unresponsive app, never shows quickest route to destination.

4 July 2026
Rated 1 out of 5 stars

Steer clear if you have a disability

Steer clear if you have a disability
The customer help line does not help people with disability, I have spent over and hour and a half today with two different customer help people, because I was told to wait for an e mail that never arrived, to be to,d wait 72 hours to find out where my e mails may have gone. I explained I struggle with IT but the situation just got worse with everything the person told me to do.
I am assured my app and account have been deleted but they won’t e mail to confirm it.
Appalling and stressful process.
Don’t download their app!

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Travelling from Plymouth to Birmingham …

Travelling from Plymouth to Birmingham International using travel together discount card: using split save did not ensure sitting together. When we queried this with staff member on board, he dismissed us, talked over us and blurted "we should just sit in our seats". He was abrupt and did not listen. I hope he gets replaced by AI soon 🤔

4 July 2026
Unprompted review
Rated 1 out of 5 stars

I took a Trenitalia/ Eurostar roundtrip…

I took a Trenitalia/ Eurostar roundtrip from Lyon to Amsterdam.
There was issue on the itinerary, which can happen, but trainline support was totally ineffective and not providing any solution to help me change tickets / get refunds.
It was more a burden contracting with them rather than taking the tickets alone.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Booking fine

Booking fine, not a problem. But our train return was delayed by 50mins and we had stand from Manchester Oxford Rd to Runcorn East .

3 July 2026

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