Love this Company. The App makes checking current train times and booking on-line so easy. I am looking up best train times and prices whilst I' running up the escalator to the train platform before m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Still needs some refinement. As an example I filled in the “Via” box. In this case I was coming up from the West Country and specified “ Via Waterloo” as my onward journey was via Waterloo East. Thi... See more
It is always really easy to book and sort tickets for wherever you plan to go, and with the help of splitsave the prices are relatively cheap and affordable to all. The company has made it so the app... See more
I just wanted to say thank you for the excellent customer service. When my train was cancelled, I got in touch to explain what had happened, and your team sorted everything out quickly. My refund was... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
149K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use website and good value…
Easy to use website and good value tickets. Helpful info re train times and platform.
30 June 2026
I use trainline quite a lot as my…
I use trainline quite a lot as my family live in England. I find the app really easy to use to purchase my tickets. Never had any problem with the company. I do experience over crowding on the trains a real problem.
30 June 2026
I tried to purchase tickets at least 10…
I tried to purchase tickets at least 10 times on various search engines but at some point just before check out it kept stopping the reservation and said oops something went wrong try again. When I
Clicked on tell us about your error it just sent me to bookings and the same thing over and over again
30 June 2026
Their customer support is non-existent
Their customer support is non-existent. I tried to contact them via WhatsApp chat but since the bot didn't help it transferred me to the human team at 6 pm. It's 8.20 pm and I'm still waiting for them to get back to me. Does it even exist or is it a joke? I wish I could attach a screenshot.
30 June 2026
Unprompted review
Easy & Simple App
It is so easy to find trains and book on this app. Everything is in one place so can't lose my tickets.
29 June 2026
Booked in error and went to cancel…
Booked in error and went to cancel straight away but not able to get a refund or amend date. Not great when you have difficulty booking things
30 June 2026
Easy booking good price
Easy booking good price. Only issue is one i have had previously. If arriving early, so potentially can get on earlier train... and there are free seats... so why cant i do that ??? Without extra costs????
30 June 2026
Relatively easy to book on-line
30 June 2026
Booked tickets from Nuneaton to…
Booked tickets from Nuneaton to Coventry Building Arena on 4 June to see take that
Going there was fine busy but ok but It's disgusting how we were treated on the return journey
No organisation not safe everybody all over the place & when the train arrived it was a frenzy people who got on the train were packed & sitting on tables we & a group of others couldn't get on trainline didn't arrange any alternative transport so we had to find an alternative ourselves
Eventually got home after 2 half hours & we only live 4 miles away
Complained to Trainline & requested a refund for the return journey NO RESPONSE BAD CUDTOMER SERVICE
4 June 2026
Unprompted review
It's easy to use.
30 June 2026
Good and ias able tp get a seat
16 June 2026
So easy to use!
30 June 2026
I always use Trainline to book my…
I always use Trainline to book my tickets. I usually book in advance using my rail card so I get excellent prices. Travelling by train is so easy and booking via Trainline is even easier.
29 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.