They never sent the package (but they took the money) they since have ignored my emails and Facebook messages! It’s been 2-3 months
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Brush was great, super soft & delivered quickly BUT don’t put sticky labels on the back of it - sooo difficult to remove fully & will now get dirt in the residue 🥴
Company replied
Top marks to the customer service agent Bini who set up my new policy for our puppy today. She was so clear & calm on the phone explaining everything patiently & in a friendly manner. She waited whi... See more
Not happy that my haas brush had nothing written on the body of it . Been assured it’s not seconds but won’t be buying anything again
Company replied
Company details
Written by the company
The Pet Friends are a online pet retailer distributing though-out the UK.
Contact info
Leigh Street, SK14 2RP, Hyde, United Kingdom
- 01618060405
- info@thepetfriends.co.uk
- www.thepetfriends.co.uk
2.6
Poor
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The best shop
17 April 2021
You did not state that it was charcoal…
You did not state that it was charcoal grey only that it was charcoal which is black. It being returned to and was posted Thursday 15th April back to you to be signed for. John Beaven
16 April 2021
Reply from The Pet Friends
Hi John,
Thank you for your feedback
Unfortunately colour choices and colour terms are out of our control this is something the manufacturer of the product specifies.
Sorry you wasn't happy with your purchase as it wasnt the desired colour you wanted, we do have a helpful team available to answer any questions you may have about products prior to ordering.
A refund has been issued as discussed.
Fast delivery and perfect item
14 April 2021
Excellent service delivered on time and…
Excellent service delivered on time and well
Packaged
11 April 2021
Great fast service would use again
9 April 2021
Arrived on time for Easter
Arrived on time for Easter. The dogs loved the Easter eggs and we would highly recommend them
5 April 2021
Good advice given and when parcel due…
Good advice given and when parcel due to arrive, email and fracking number given
17 March 2021
Very quick service
9 March 2021
very good service and choice
9 March 2021
Great value item
Great value item, fast dispatch, good quality, good communiaction by the seller
6 March 2021
Couldn’t have asked for more :)
Fast and friendly customer service that was very helpful. Product was as described and good quality. Delivery was fast. All round positive experience.
26 February 2021
Asking for feed back before I’ve even…
Asking for feed back before I’ve even received my parcel? Been a week and heard and nothing no email nothing
26 February 2021
Reply from The Pet Friends
Hi Vicky
We apologise for asking for a review to soon, we have changed our timing to resolve this
We have looked into the tracking on your order and your order is due for delivery today.
Please check your spam/junk folder as sometimes emails from us go into these folders.
Thank you - Pete
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