They never sent the package (but they took the money) they since have ignored my emails and Facebook messages! It’s been 2-3 months
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Brush was great, super soft & delivered quickly BUT don’t put sticky labels on the back of it - sooo difficult to remove fully & will now get dirt in the residue 🥴
Company replied
Top marks to the customer service agent Bini who set up my new policy for our puppy today. She was so clear & calm on the phone explaining everything patiently & in a friendly manner. She waited whi... See more
Not happy that my haas brush had nothing written on the body of it . Been assured it’s not seconds but won’t be buying anything again
Company replied
Company details
Written by the company
The Pet Friends are a online pet retailer distributing though-out the UK.
Contact info
Leigh Street, SK14 2RP, Hyde, United Kingdom
- 01618060405
- info@thepetfriends.co.uk
- www.thepetfriends.co.uk
2.6
Poor
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service good delivery time
11 December 2020
Very pleased with my purchase would…
Very pleased with my purchase would recommend it to anyone
10 December 2020
The products I bought were at a great…
The products I bought were at a great price. The only reason I didn't give 5* was the length of time it took for delivery. I would use The Pet Friends again
6 December 2020
Product took too long to arrive.
2 December 2020
Great product and speedy delivery
25 November 2020
Excellent communication
Excellent communication, a top quality product and arrived very quickly.
20 November 2020
Would highly recommend
Only just found this website, don't know how I hadn't come across them sooner.
Placed my 1st order and recived it within a few days, had all my items in stock and at a very good competitive price, I have since placed a second order and again a fast delivery. Would highly recommend.
20 November 2020
Excellent products and service,great…
Excellent products and service,great advice and they are very friendly. if they don't stock something they go out of their way to get it for you.i use them for all my pet products and strongly recommend them
19 November 2020
Amazing value
Aww it’s really lovely!! There is so much included it’ll serve both my pooches for Christmas! Thank you!
15 November 2020
Boots arrived on time and product looks…
Boots arrived on time and product looks good quality
13 November 2020
Excellent online ordering!
Have used this company many times and will continue to do so. Competitive pricing, speedy delivery and well packaged. Good service.
12 November 2020
Lovely friendly service with very…
Lovely friendly service with very speedy delivery. Will be back
14 October 2020
Wouldn't hesitate to recommend for choice and pricing
Have been looking for a pair of country/yard/riding boots and they had exactly what I wanted at a super competitive price. I also bought a senior balancer for my horse, also well priced.
Delivery time was good and the items were really well packaged.
I would definitely use The Pet Friends again - wish I'd found them sooner!
13 October 2020
Excellent ;price and service thanks.
10 October 2020
Ordered some HAAS brushes excellent…
Ordered some HAAS brushes excellent price ,easy to use website ,easy to order ,fast delivery , items well packaged
Would certainly recommend .
8 October 2020
Always great delivery and great prices
7 October 2020
Unprompted review
Thanks quality product in comparison to…
Thanks quality product in comparison to similar items and print tracked delivery
19 September 2020
Unprompted review
Excellent service and communication
Excellent service and communication. The item is as described and at a good price. It was delivered well packaged and in good time. Thank you.
19 September 2020
Unprompted review
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