The Pet Friends logo
Visit website

The Pet Friends Reviews 

140
•
TrustScore 2.5 out of 5

2.6

Pet Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They never sent the package (but they took the money) they since have ignored my emails and Facebook messages! It’s been 2-3 months

Rated 3 out of 5 stars

Brush was great, super soft & delivered quickly BUT don’t put sticky labels on the back of it - sooo difficult to remove fully & will now get dirt in the residue 🥴

Company replied

Rated 5 out of 5 stars

Top marks to the customer service agent Bini who set up my new policy for our puppy today. She was so clear & calm on the phone explaining everything patiently & in a friendly manner. She waited whi... See more

Rated 1 out of 5 stars

Not happy that my haas brush had nothing written on the body of it . Been assured it’s not seconds but won’t be buying anything again

Company replied

Company details

  1. Pet Store
  2. Horseback Riding Service
  3. Pet Sitter

Written by the company

The Pet Friends are a online pet retailer distributing though-out the UK.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(140)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great customer service & prices

Great customer service & prices. courier lost parcel and the team were excellent in supplying a super fast replacement and kept updated. Excellent prices , will definitely use again. Thanks

21 June 2021
Rated 1 out of 5 stars

Absorbine

You have asked me for a review on a product I haven't received

7 June 2021
The Pet Friends logo

Reply from The Pet Friends

Hi Victoria,

Thank you for your review, we appreciate your feedback

We have looked into this and this issue was caused due to your order being damaged during delivery.

we were not made aware of this from the delivery company.

I can see on the order notes you contacted us regarding the issue and we sent a replacement order out to you to same day.

We apologise for the delay in you receiving your order

Thank you -
Pete

Rated 5 out of 5 stars

Excellent

Excellent service. Great communication, kept me informed when something wasn't in stock & would take a few days to receive it & then they upgraded the postage to a next day delivery so I still received my order on time.

11 May 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look