The packaging was great, as usual. The timewindow from the pickup order to the actual shipping was failry long. Don’t know if that’s die to slow communication between the auctionhouse and the Packeng... See more
Company replied
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Marie has been very professional and offered kind assistance during quotation and shipment arrangements! Marina packed the item professionally as the frame came without any scratches or damaged at al... See more
Company replied
The packaging and handling was very fast and on point, but your shipper Fedex left the package unattend at my doorstep, while it was still saying -Out for delivery- on the site. Luckily it was still... See more
Company replied
After several shipments from many different auction houses, handled by The Packengers, I can highly recommend their services! Always very safe and well packed, the fragile items they handle, on my... See more
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Company details
Written by the company
La solution d'emballage et d'expédition simplifiée et personnalisée en un clic Expédiez simplement et en toute confiance vos biens les plus précieux en profitant des prix les plus bas du marché. Obtenez un devis instantané, en un clic, réservez et payez en ligne puis suivez en temps réel votre colis, en France et à l’international.
Une livraison en un clic !
Written by the company
- Nous sommes à l'écoute de votre besoin
- Expédiez en toute confiance. Obtenez un devis instantané, réservez, payez en ligne. Suivez en temps réel votre envoi national ou international.
Contact info
2 rue de l'industrie, 92300, Saint-Denis, France
- 0159169747
- Hello@thepackengers.com
- www.thepackengers.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from ThePackengers
Dear Breden,
Thank you for taking the time to write us a positive review.
We will not hesitate to share it with our teams.
See you soon!
ThePackengers team
Great Service !!!!
I had something picked up in the UK and shipped to me in the US. The service was prompt, and the packaging was impeccable, as it was a delicate item. Great doing business with you guys
15 May 2026
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Always amazing service on international…
Always amazing service on international shipping! Thank you all! Maria, Ibrahim, Margaux you are all amazing! Kostas
15 May 2026
Reply from ThePackengers
Dear Kostas,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Nikolas,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Great experience
Great, easy and friendly setting up of the delivery. Great packaging and quick processing. Excellent tracking with FedEx. Very satisying experience, anytime again.
15 May 2026
Unprompted review
Reply from ThePackengers
Dear customer,
Thank you for taking the time to write us a positive review.
We will not hesitate to share it with our teams.
See you soon!
ThePackengers team
relatively swift this time and fair…
relatively swift this time and fair price. arrived safely.
15 May 2026
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Everything was perfect
11 May 2026
Reply from ThePackengers
Dear Marek,
Thank you for taking the time to write us a positive review.
We will not hesitate to share it with our teams.
See you soon!
ThePackengers team
Perfect packaging
11 May 2026
Unprompted review
Reply from ThePackengers
Dear Roberto,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Have been using the Packengers for…
Have been using the Packengers for auction goods shipping internatioanlly for years. Nice packaging and clear tracking.
11 May 2026
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Damaged on delivery
13 May 2026
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
We have received your complaint via email and will be sure to get back to you as soon as possible with a solution.
Thank you for your patience,
ThePackengers Team
Excellent communications and very good…
Excellent communications and very good service. Very fast pick-up, pack and send. Thank you. Recommended service seller
13 May 2026
Reply from ThePackengers
Dear Samuel,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Le service etait excellent !!
11 May 2026
Reply from ThePackengers
Cher Alan,
Nous tenons à vous remercier chaleureusement pour votre avis positif. Votre retour est extrêmement précieux pour nous, et nous veillerons à le partager avec l'ensemble de notre équipe afin de continuer à améliorer nos services.
Bien à vous,
L'équipe ThePackengers
Another Great Experience
Another Great Experience! Special Thanks to Janna Who packed my Items in Paris. Fast Shipping. Expensive.
30 April 2026
Unprompted review
Reply from ThePackengers
Dear Darrel,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
To get in touch with a person is impossible.
It is nearly impossible to get in touch with an actual person at ThePackengers. Their pricing appears to be entirely driven by an algorithm, which in my case provided estimates that were completely inaccurate. The main issue is that there is no real opportunity to speak with a representative and explain when their system is clearly wrong.
On top of that, the company seems to have little to no interest in engaging in meaningful customer service or resolving disputes. The complete lack of human contact and unwillingness to address obvious errors makes the experience extremely frustrating and impersonal.
12 May 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for taking the time to share your experience with us. We are truly sorry that you were not entirely satisfied with our service, and we fully understand your disappointment.
We want to assure you that we take your feedback very seriously and are doing everything we can to improve our services. We would like to learn more about what happened so we can better understand your experience and find a solution that works for you.
If you’d like, please feel free to contact us directly at hello@thepackengers.com to discuss your situation in more detail. Your satisfaction is our priority, and we would be happy to address any issues that left you unsatisfied.
Once again, thank you for your feedback, and we hope to provide you with a better experience the next time you interact with us.
Best regards,
ThePackengers Team
All the process is Nice because you…
All the process is Nice because you know each step.
At the end, Driver was very kind.
A réal pleasure
11 May 2026
Reply from ThePackengers
Dear Agnes,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent packaging
Excellent packaging, very good communication, a little slow picking up the objects.
8 May 2026
Reply from ThePackengers
Dear Giovanna,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Inflexible address system
The details for the address on the consignment form did not allow me to use the standard format as we only have a hoiuse name and no number. Consequently there was a delay with the delivery whilst DPD tried to contact us for further details.
8 May 2026
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
Please don’t hesitate to contact our team if you have a delivery address with special requirements. We will do everything we can to ensure your order is delivered to your home.
Best regards,
ThePackengers Team
fast and professional
8 May 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Fantastic service from The Packengers…
Fantastic service from The Packengers (again!). Every aspect of the logistics from an auction house in France to my UK address dealt with seamlessly and expertly; all documentation was perfect and the packaging superb. Simply the best there is.
8 May 2026
Reply from ThePackengers
Dear Anon,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
I cannot get any answers on a current…
I cannot get any answers on a current shipment despite emailing my contact multiple times. I would not recommend using this service!
8 May 2026
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
Your request took longer to process than usual. That is why we were unable to respond within an hour, as we have in our previous interactions.
However, we have offered you a goodwill gesture to compensate for the delay.
Best regards,
ThePackengers Team
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