The packaging was great, as usual. The timewindow from the pickup order to the actual shipping was failry long. Don’t know if that’s die to slow communication between the auctionhouse and the Packeng... See more
Company replied
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See what reviewers are saying
Marie has been very professional and offered kind assistance during quotation and shipment arrangements! Marina packed the item professionally as the frame came without any scratches or damaged at al... See more
Company replied
The packaging and handling was very fast and on point, but your shipper Fedex left the package unattend at my doorstep, while it was still saying -Out for delivery- on the site. Luckily it was still... See more
Company replied
After several shipments from many different auction houses, handled by The Packengers, I can highly recommend their services! Always very safe and well packed, the fragile items they handle, on my... See more
Company replied
Company details
Written by the company
La solution d'emballage et d'expédition simplifiée et personnalisée en un clic Expédiez simplement et en toute confiance vos biens les plus précieux en profitant des prix les plus bas du marché. Obtenez un devis instantané, en un clic, réservez et payez en ligne puis suivez en temps réel votre colis, en France et à l’international.
Une livraison en un clic !
Written by the company
- Nous sommes à l'écoute de votre besoin
- Expédiez en toute confiance. Obtenez un devis instantané, réservez, payez en ligne. Suivez en temps réel votre envoi national ou international.
Contact info
2 rue de l'industrie, 92300, Saint-Denis, France
- 0159169747
- Hello@thepackengers.com
- www.thepackengers.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery with excellent…
Prompt delivery with excellent communication each step of the way!
5 May 2026
Reply from ThePackengers
Dear Laura,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
They haven't completed the service and…
Scammers,…They haven't completed the service and refuse to refund the money for a service that was cancelled and that they haven't even picked up. Scammers.
8 May 2026
Unprompted review
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
At your own initiative, you engaged our services, and payment for the service triggers the logistical process, which incurs costs for our company.
Given the nature of the services provided and in accordance with Article L.121-28 12° of the French Consumer Code, the right of withdrawal is excluded for transportation services of goods.
The contract is therefore concluded definitively upon the placement of the order by the customer, under the terms specified in these General Terms and Conditions of Sale.
Thank you for your understanding.
ThePackengers Team
No communication
No communication, took almost 3 weeks to receive the package and I initiated all communication. Do not recommend this service.
In response to the replay from ThePackengers - this item was picked up 2 days after the auction ended so this was not the fault of the auction house - the delay falls solely on your part, the final delivery of the item was over 20 days after the auction, despite numerous attempts on my part to facilitate delivery sooner.
6 May 2026
Reply from ThePackengers
Dear Customer,
Thank you for sharing your experience.
Regarding delivery times, we are doing everything we can to ensure you receive your orders as quickly as possible, even during this busy period. However, please note that our delivery times also depend on the availability of the auction house to accommodate us for the pickup of your lots.
We appreciate your understanding and remain available to answer any additional questions you may have.
Best regards,
ThePackengers Team
very nice and fast safe
4 May 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Excellent job!
5 May 2026
Unprompted review
Reply from ThePackengers
Dear Patrick,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
The packaging and service from your…
The packaging and service from your service is great. The service from your partner UPS is terrible. So bad in fact that in the future if you must use UPS I'll have no choice but to find a different forwarder.
6 May 2026
Reply from ThePackengers
Dear Customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
We have used your fine services on a…
We have used your fine services on a previous occasion because the quality, accuracy and your detailed packing practices are in our opinion of the highest quality. We feel secure and safe in having your organisation handling the artwork in impeccable fashion from collection at Bonhams to delivery in Bermuda. We continue promoting your company to anyone interested in having their precious artwork shipped from the UK to overseas destinations.
6 May 2026
Reply from ThePackengers
Dear Willem,
We would like to thank you very much for your positive review. We are delighted that you enjoyed our service, and this motivates us to continue offering the best possible experience to our customers.
Your satisfaction is our priority, and we are pleased to know that we have met your expectations.
Please do not hesitate to contact us if you need anything. We hope to have the pleasure of serving you again very soon.
Kind regards,
ThePackengers team
Thank you Marina
Thank you Marina, very good and neat packing. Carefully wrapped each watch separately in paper and paper tape. Everything great except unfortunately shipping was as much as purchased items.
4 May 2026
Unprompted review
Reply from ThePackengers
Dear Lazar,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Museum quality packing
Museum quality packing! Very much valued. But a bit pricey... and I have used many different service providers.
5 May 2026
Reply from ThePackengers
Dear Matti,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
I love working with this company
I love working with this company, they respond quickly, and i have not had any issues at all with deliveries. A+++
2 May 2026
Reply from ThePackengers
Dear Liliya,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Very efficient service
Very efficient service. Kept me informed of the progress of my item and this was packaged and delivered safely and on time.
4 May 2026
Reply from ThePackengers
Dear David,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
the packageing was fantastic
the packageing was fantastic. Delivered as schedueled. I would use this service again.
4 May 2026
Reply from ThePackengers
Dear Joe,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Cher Greg,
Nous sommes reconnaissants d'avoir reçu votre évaluation positive. Cela nous encourage à maintenir et à élever nos standards de service. Soyez assuré que votre avis sera transmis à toutes nos équipes.
Cordialement,
L'équipe ThePackengers
very good with email information and…
very good with email information and excellent price!
1 May 2026
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Another amazing delivery few boxes with…
Another amazing delivery few boxes with fragile items packed to perfection. Thank you again so much dear Cristian, Janna and Marina you are really great!
4 May 2026
Reply from ThePackengers
Dear Irina,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Amazing 10/10!!!!
1 May 2026
Reply from ThePackengers
Dear Chandler,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Expédition à partir de Paris
Expédition à partir de Paris, rapide - bien emballée - envoi international par Fedex
13 April 2026
Reply from ThePackengers
Cher client,
Nous sommes reconnaissants d'avoir reçu votre évaluation positive. Cela nous encourage à maintenir et à élever nos standards de service. Soyez assuré que votre avis sera transmis à toutes nos équipes.
Cordialement,
L'équipe ThePackengers
Always wrapped and packed very well
Always wrapped and packed very well. I always feel that my items are handled with care.
Can recommand The packengers to everyone.
1 May 2026
Reply from ThePackengers
Dear customer,
We sincerely appreciate your positive review. Your feedback is invaluable to us, and we will ensure it is shared with our entire team to continue enhancing our services.
Best regards,
ThePackengers Team
Reply from ThePackengers
Cher Bert,
Merci beaucoup pour votre retour positif. Votre satisfaction est notre priorité et nous sommes ravis que nos services vous aient plu. Nous veillerons à communiquer vos compliments à notre équipe.
Avec nos salutations distinguées,
L'équipe ThePackengers
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