Huge thanks to Kieran for all his help. He firstly sorted our critical illness and life insurance, and made something complicated feel really straightforward. Recently he helped us again with home in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with this company for quite a few years now & have found them to be very friendly & efficient. I have been dealing with Fenella who has worked tirelessly to get me the best life & critical... See more
Company replied
Both myself and husband have been lucky enough to deal with Natalie, she is very friendly always easy to contact, open and honest. I have recently had to claim the critical illness policy that I had a... See more
Company replied
I never write reviews, honestly never... But I will write one about Kieran. He has spent the past few months sorting out the insurance for my business, trying different ways of looking at the problem... See more
Company replied
Company details
Written by the company
The Insurance Helpline is a Glasgow based company offering services catering to every aspect of Financial Planning – our aim is to fill our customers with knowledge about the Ppoduct or service they require so the decision they make is based on our advice and their knowledge – a perfect combination for the right type of Help. Being family run we tend to overstretch our working hours to suit our customers meaning we will always be at the other end of the phone and our dedication to this business is second to none. This has helped build The Insurance Helpline to a 25000 plus strong customer base since 2012. OUR CREDENTIALS The Insurance Helpline is a trading name of IHL (Glasgow) Ltd. (established Oct 2012). FCA number 591366. To check our credentials please visit https://register.fca.org.uk/ and type in 591366 to search for IHL (Glasgow) Ltd. t/a The Insurance Helpline. Companies House number SC434486, please visit https://beta.companieshouse.gov.uk/ to search for IHL (Glasgow) Ltd. We are Directly Authorised – meaning we are Governed by the Financial Conduct Authority and ARE NOT under a Network. We have access to the whole of the market when searching for insurance. We are supported by Compliance First (provider of bespoke compliance and business support services).
Contact info
54a Balshagray Drive, G11 7DA, Glasgow, United Kingdom
- 01412489787
- fenella@theinsurancehelpline.org.uk
- www.theinsurancehelpline.org.uk
4.9
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Deserves your loyalty
I had a life insurance policy for many years. The initial sale and subsequent policy updates were easy, friendly and efficient. I trusted them.
When a change of circumstances meant I had to cancel my policy, Kieran was helpful, understanding and above all honest with me. The company showed great customer service, a customized approach to my needs, sensitive to my circumstances and responses.
I was treated with respect and integrity.
25 July 2025
Unprompted review
Reply from The Insurance Helpline
Thanks for the amazing review Kelly.
We were more than happy to be of service to you over the last 10 years and wish you all the best in your new endeavours, if you need anything from us in the future then do not hesitate to get in touch.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Will writing
Personal touch and very efficient and prompt correspondence. I have used this company for several years and would highly recommend them for insurance advice and drafting a Will.
Roslyn McCallum 25-7/2025
25 July 2025
Unprompted review
Reply from The Insurance Helpline
Thanks for the great review Roslyn.
You were also very efficient in replying to us and sent us all the information we needed promptly to get your life insurance and WILL completed, pleasure to deal with.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Stress Free Claim after having a stroke
My husband suffered a stroke early last week. It has been most horrific and frightening thing we have ever experienced. I messaged Kieran over the weekend just to ask his advice on what to expect from the critical illness claims process with Royal London. I was not expecting a reply until Monday but Kieran replied to me within an hour. He took over the whole process and dealt directly with RL on our behalf. Our claim has been paid out today. This took 5 working days and was totally stress free. You never think you’ll need to claim on your policy but knowing that Insurance Helpline really are there to help you, just takes that bit pressure off.
14 July 2025
Unprompted review
Reply from The Insurance Helpline
Thank you Simone for your Amazing review.
We were more than happy to deal with the critical illness claim process and take the pressure away for you at what was a frightening time. Wishing you both the very best and know that we are here to help at anytime.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Highly recommended.
Friendly, professional, polite and informative. Highly recommended.
30 May 2025
Unprompted review
Reply from The Insurance Helpline
Thanks Donald for your great review.
Was a pleasure dealing with you and getting your life insurance policies set up and put in Trust.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
I enquired about life insurance with…
I enquired about life insurance with Rachel, she was very informative in the first steps. Kieran took us through the different options and helped guide us through them. Would definitely recommend!
1 May 2025
Unprompted review
Reply from The Insurance Helpline
Thanks Daniel for your fantastic review.
We are glad you have had such a great experience from start with Rachel to Kieran our senior advisor. We are always on hand to help.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
5 stars
Excellent customer service with very friendly staff. 5* would highly recommend.
17 February 2025
Unprompted review
Reply from The Insurance Helpline
Thank you Colette for your great review.
We were more than happy to help set up life insurance and put these policies into Trust for you.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Mrs Donna Jackson
Brilliant and helpful service from start to finish, would definitely recommend The Insurance Helpline. Kerian was great 👍
16 July 2025
Unprompted review
Reply from The Insurance Helpline
Thanks Donna for your fantastic review....
So happy to hear that you had such helpful service from start to finish.. that is what we are here to provide for our customers...
Was our pleasure..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great service highly recommend Kieran…
Great service highly recommend Kieran was the best 👍😁
9 July 2025
Unprompted review
Reply from The Insurance Helpline
Thank you Ellie for your amazing review..
We're glad you have found our service to be so Great, we are here for any of our customer needs!
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie was brilliant
Natalie was brilliant , she gave me great guidance and support to make the right affordable decision . I can trust and feel at ease now that everything is in place without me doing much .
30 June 2025
Unprompted review
Reply from The Insurance Helpline
Thanks for a fantastic review Syanne..
So pleased we were able to offer you the guidance and support to help give you that peace of mind of knowing everything is now in place!!
We want to be able to offer all customers that and happy that Natalie was there to guide you in the process..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Life/ Health insurance
I have had really good experience with Insurance helpline so far . From the first time I was contacted from Jacqui, she was very helpful and kind on the phone and passed my details to Kieran who from the beginning has been really professional and respectful to my expectations from life Insurance. There has been clear communication, I have felt comfortable to choose what I need
from all the different policies with no pressure at all to go for a higher quote . Emails and messages are clear and easy to understand and each step of the process has been sent to me on time. Overall ,really good experience and I would definitely recommend this Insurance company to anyone I know .
12 May 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for the fantastic review Angeliki.
We are so glad that from the very start of your experience with The insurance Helpline you have felt comfortable and have had great communication and great service!! We are here for our customers needs and so pleased at how good your over all experience has been.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Afyer being told by different brokers I…
Afyer being told by different brokers I am 'uninsurable' for at least a few years due to previous medical issues, i got in touch with these guys. Kieran helped me through everything.
Proffessional
Knowledgeable
Understanding
They helped me and my wife get the insurance we needed.
If i could give more than 5 stars i would!
29 April 2025
Unprompted review
Reply from The Insurance Helpline
Thanks for the amazing review Mark..
We are just so pleased you feel that after the experience in the past with other brokers you found us and that we set you and your wife up with cover that you needed. Our Customer needs are what is important to us!
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Fantastic support and guidance in…
Fantastic support and guidance in sorting mine and my wife’s insurances out. Would highly recommend to everyone.
28 April 2025
Unprompted review
Reply from The Insurance Helpline
Thanks for the great review Mark..
Were glad you have been supported and guided through out you and your wife's Insurance process. Here to help at anytime!
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Excellent service and so helpful
Excellent service and so helpful. Kept in touch with updates regularly and happy to recommend to anyone
17 March 2025
Unprompted review
Reply from The Insurance Helpline
Thanks for the great review Colin,
Pleased to hear that you were kept in touch with and kept up to date through out the process by our helpful team at The Insurance Helpline..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Amazing Service
We were guided through the whole process from start to finish. The best communication i have received from any company before, from emails, text and calls when suited us. We are very pleased with the service received from the full team and IHL and would recommend their services to anyone.
11 March 2025
Unprompted review
Reply from The Insurance Helpline
Thank you Brian for the fantastic review...
Its great to hear you had been guided through the process from start to finish by the The Insurance Helpline. To hear that it was the best communication you have received from a company makes us very proud of this.. we aim to make the process as easy as possible and all the time keeping in mind our customer needs!
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Kiran & his team absolutely 10/10 on…
Kiran & his team absolutely 10/10 on the ball and answers the same day. Got information on 4 different products from wills, trusts, life cover, home insurance all under one company & saved me an absolute fortune, would recommend 100% and i won't be going anywhere else.
6 March 2025
Unprompted review
Reply from The Insurance Helpline
Hi Sharon, Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Natalie is definitely someone worth…
Natalie is definitely someone worth talking to about your insurance needs. Could not fault her service.
28 February 2025
Unprompted review
Reply from The Insurance Helpline
Hi Marc, Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
A very good experience and Natalie was great.
Natalie was super nice and professional. She explained the process and options to us in great detail. She made us feel very relaxed and we are happy with the policy she found us.
28 February 2025
Unprompted review
Reply from The Insurance Helpline
Thanks for a great review Jordan.
We are so pleased that you found the whole process was shown in great detail and you felt relaxed throughout it with Natalie.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie
Natalie has looked after my insurance needs for around 6 years now and I couldnt recommend The Insurance Helpline more. The personal service is top quality, so more personable than big brokers and all advice and arrangements are free. Everything gets explained thoroughly and even claims are dealt with free of charge. I would highly recommend Natalie to anyone.
24 February 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Highly recommend
Natalie was incredibly helpful and really took the time to listen to find the right policy for me. The process was super easy and I was kept up to date continually. I would recommend The insurance helpline to anyone and you must speak with Natalie!
28 February 2025
Unprompted review
Reply from The Insurance Helpline
Thanks for a fantastic review Emily. Its great to hear how easy you found the process and how Natalie took the time to get the right policy for you. Customers needs are essential to our team at The Insurance Helpline.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Highly recommend
I can’t recommend the Insurance Helpline enough. Contacted Donna by telephone initially to discuss a change in life insurance plan . So glad I did and spoke with Natalie who went over the various options to ensure the right level of cover at an affordable price for me .
The process overall was seamless. Excellent service from start to finish and will continue to use this company for all my future needs
14 February 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Vanessa.
We are so pleased to hear that from contact with Donna to speaking with Natalie that you found the whole process seamless and are happy that you got the right and affordable policy put in place for you.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
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