Huge thanks to Kieran for all his help. He firstly sorted our critical illness and life insurance, and made something complicated feel really straightforward. Recently he helped us again with home in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with this company for quite a few years now & have found them to be very friendly & efficient. I have been dealing with Fenella who has worked tirelessly to get me the best life & critical... See more
Company replied
Both myself and husband have been lucky enough to deal with Natalie, she is very friendly always easy to contact, open and honest. I have recently had to claim the critical illness policy that I had a... See more
Company replied
I never write reviews, honestly never... But I will write one about Kieran. He has spent the past few months sorting out the insurance for my business, trying different ways of looking at the problem... See more
Company replied
Company details
Written by the company
The Insurance Helpline is a Glasgow based company offering services catering to every aspect of Financial Planning – our aim is to fill our customers with knowledge about the Ppoduct or service they require so the decision they make is based on our advice and their knowledge – a perfect combination for the right type of Help. Being family run we tend to overstretch our working hours to suit our customers meaning we will always be at the other end of the phone and our dedication to this business is second to none. This has helped build The Insurance Helpline to a 25000 plus strong customer base since 2012. OUR CREDENTIALS The Insurance Helpline is a trading name of IHL (Glasgow) Ltd. (established Oct 2012). FCA number 591366. To check our credentials please visit https://register.fca.org.uk/ and type in 591366 to search for IHL (Glasgow) Ltd. t/a The Insurance Helpline. Companies House number SC434486, please visit https://beta.companieshouse.gov.uk/ to search for IHL (Glasgow) Ltd. We are Directly Authorised – meaning we are Governed by the Financial Conduct Authority and ARE NOT under a Network. We have access to the whole of the market when searching for insurance. We are supported by Compliance First (provider of bespoke compliance and business support services).
Contact info
54a Balshagray Drive, G11 7DA, Glasgow, United Kingdom
- 01412489787
- fenella@theinsurancehelpline.org.uk
- www.theinsurancehelpline.org.uk
4.9
Excellent
186 reviews
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Excellent service and friendly approach
Kieran made the process extremely simple with a really human touch to an otherwise impersonal industry.
17 December 2025
Unprompted review
Reply from The Insurance Helpline
Thanks for a great review Simon..
We're glad that you found the process to be a simple one and the fact you found it to be done with a friendly / human touch approach makes us very proud and want our customers to feel when going through the whole process..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Reply from The Insurance Helpline
Thank you for your great review Andrew..
So pleased that you have found our services to be brilliant from start to finish..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great service
Indira was great, always there with advice when required, very fast at replying, I have set up wills for myself and husband and so happy with prompt dealing have now set up wills and POA for my in laws, who are also very happy, would highly recommend.
26 November 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Pauline..
We are so pleased at how you found the process of Wills and POA with Indira so prompt and that she was on hand through out all of it with advice for you and your in laws.. it is such an important part of what we do at IHL..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Very helpful with clear explanations of…
Very helpful with clear explanations of each policy
4 November 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for the great review Christopher...
We're glad that you found the process clear and got an understanding of each policy..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Five Star Service with a great…
Five Star Service with a great understanding of my complex needs by listening rather than just completing a form. I would highly recommend using this service rather than trawling through Google.
14 November 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Liz...
We are so glad that you found the service five star and that you felt we listened to you .. We are always here for our customer and make sure they get exactly what they need..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Long time customer
We have used the insurance helpline for years for our life insurance, trusts and our Wills. We will continue to use them for all future requirements.
Top service every time with clear concise guidance provided at every stage.
30 October 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for the fantastic review Alistair...
We are so pleased that you have chosen IHL to guide you on Life Insurance over the years along with your Trusts and Wills.. to have such loyalty from you makes us very happy and we are always here for anything else you may require in the future.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Life Policy
Kieran set up our Life Policies. It was so easy and professional. Jacqui did all the follow up admin etc. and answered any questions and helped me understand everything. Would definitely recommend.
9 October 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Jean..
We're glad you found the process easy and clear and Kieran and Jacqui were professional through out and on hand to answer any of your questions..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Best in the business
I never write reviews, honestly never... But I will write one about Kieran. He has spent the past few months sorting out the insurance for my business, trying different ways of looking at the problem (it is quite an unusual set-up so definitely needed some creative thinking, which Keiran delivered for me!) If you are looking for an insurance broker that has a genuine interest in their clients then give him a call!
16 October 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Hannah..
Its a privilege to know that we are your first review that you have written, and such an amazing one too..
So pleased to hear you are happy with how Kieran has spent the time making sure that you got the insurance you needed for your business. Its important to us at IHL that we give our customers the time and information that is required for their needs.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Critical life insurance done!
I recently used The Insurance Helpline to sort out life insurance, and I honestly couldn’t be happier with how it all went. From the start, the process felt way less daunting than I expected – mostly thanks to Kieran, who was my main point of contact throughout.
He was super easy to talk to, gave honest and clear advice, and didn’t make me feel silly for not knowing where to start (because I really didn’t). Everything was explained in simple terms, no jargon, and I felt confident I was being guided in the right direction – not pushed into anything.
In the end, I walked away with the right level of cover for my situation, all based on their professional advice. If you're like me and find the whole life insurance process confusing or overwhelming, I’d definitely recommend giving them a call. They made a tricky process feel surprisingly straightforward.
22 September 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for an amazing review Linda..
We are so glad that you found the process clear and easy to understand and that you are happy with how Kieran made what you felt would be a overwhelming process a straightforward one. We are always here to make sure that our customers get exactly what they need.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Excellent fast and reliable and…
Excellent fast and reliable and friendly services offered with the insurance helping they also offer many different services and this is a family run business. Would highly recommend they have sorted insurances and wills for both myself and my husband
1 October 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for an amazing review Vicki..
We're glad you found the whole process fast and reliable and are so pleased that the whole team could help with setting up Insurance policies and help you and your husband sort both your Wills out. You were also very efficient in replying to us so thank you very much.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Fully transparent, very thorough, provided in-depth information
Kieran was great at securing myself and my partner life insurance that suited our needs. Fully transparent, very thorough, provided in-depth information and was readily available for any questions. Would highly recommend.
25 August 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for fantastic review Kyle..
We are so glad that we were able to get you and your partner the best life insurance that suited both your needs. Pleased that you found the process with Kieran fully transparent and provided you with all the information. At IHL we are here for the customers needs at all times.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
My husband and I had a great experience…
My husband and I had a great experience with Kieran from start to finish, I already had a life insurance and critical illness policy in place elsewhere however with the help of Kieran, we felt a lot more informed of the types of cover available and what they cover. My husband and I now have policies in place that set out the same cover as each other with another company with affordable monthly payments. Thanks again Kieran
12 September 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Lisa..
We’re glad you had a great experience throughout the process, and you feel more informed with the policies that have been put in place for you both. Kieran also says “thanks”.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great Advice & Friendly Service
We have recently updated our Life and Critical Illness policies with The Insurance Helpline. The advice given throughout the process has been invaluable, likewise with the Will writing process. Indira has been on hand to give impartial advice to help us through the many options, and to explain the pros and cons of our choices. The price for completion of the the Wills was also very competitive compared to other options we had researched. I would strongly recommend giving them a call for anyone requiring these services.
22 September 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for your amazing review Paul..
We are pleased that we were able to upgrade your policies and you found the the whole process invaluable..
Also when going through the completion of your will you found Indira's advice helpful and also found us to be competitive compared to various other option which you had looked at..
At IHL we are always making sure we are putting our customers needs first and always offering the best options for customers. We appreciate your awareness of the importance of making a Will also.. Thank you again..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Had a great experience with Kieran…
Had a great experience with Kieran found him very helpful . Would have no trouble in recommending him to everyone . Will certainly use again
12 September 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Mo...
We're glad you had such a great experience with Kieran throughout the whole process. That is what our aim is at IHL.. Here for our customers needs..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
100% excellence!
Where do I start,
I have worked with The Insurance Helpline for 15+ years now in securing various life policies, medical insurance and trusts for me and my family.
When thinking about this process, we put it off as it seems to be a lot of work, this is not the case, Fenella and her team, work behind the scenes to make life as easy as possible for the client and they communicate regularly through calls, emails and whats app whislts going through this process.
Part of this process is the team providing you with various options to allow you to make an informed choice on what works best for you, your finances and your fmailies needs and abilities.
Fenella, who I work closely, with is simply just amazing, she is honest, trusting, reliable and most of all helpful, as she always goes that extra country mile for me when needed.
We have also worked along side Jacqueline and Indria who where also very kind, friendly, helpful and supportive when completing this task of putting our polices in to trust.
Overall, I am delighted with the service provided and would highly recommend their services to anyone who requires all of the above.
Many thanks Guys and Gals
Brian, Angela & Scott Whyte xx
15 September 2025
Unprompted review
Fantastic service
Fantastic service, used many times now - thank you Fenella and team
1 September 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Lucie..
Thank you for always choosing IHL, Fenella and the team would like to thank you. If you need anything from us in the future we are here for your needs.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Thank you Insurance Helpline
Thank you Insurance Helpline. Kieran was amazing reviewing all our insurances and setting up event better insurance options.
Really appreciate your help
9 September 2025
Unprompted review
Reply from The Insurance Helpline
Thank you Umair for your fantastic review...
We were more than happy to be of service and pleased that we could provide you with better insurance options that suit your needs. We are here for any other needs you may have.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great service level
Great service level, with excellent follow through on all issues
28 August 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Andre..
We’re glad you found the process clear and easy to understand, and that you are happy with your insurance and medical cover. We are here if you have any other needs in the future.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Wills and POA
This is the second time we’ve used the Insurance Helpline and we would recommend.
Indira kept us up to date throughout the process of updating wills and power of attorney. She talked us through anything we weren’t sure of and was professional throughout.
4 September 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Sarah..
We were happy to be of service to you when going through the process of updating your Wills and Power of Attorney. Thank you for being a loyal customer and we are here for any needs you may have in the future.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Fantastic support from this company
Fantastic support from this company, Natalie made the process straight forward for us and kept us up to date from start to finish. I was made to feel that my custom was valued from a very friendly and professional company. I would definitely recommend.
10 July 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Joanne.
It is great to hear how supported you felt throughout the whole process and always kept up to date from start to finish from Natalie and the team.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
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