Huge thanks to Kieran for all his help. He firstly sorted our critical illness and life insurance, and made something complicated feel really straightforward. Recently he helped us again with home in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with this company for quite a few years now & have found them to be very friendly & efficient. I have been dealing with Fenella who has worked tirelessly to get me the best life & critical... See more
Company replied
Both myself and husband have been lucky enough to deal with Natalie, she is very friendly always easy to contact, open and honest. I have recently had to claim the critical illness policy that I had a... See more
Company replied
I never write reviews, honestly never... But I will write one about Kieran. He has spent the past few months sorting out the insurance for my business, trying different ways of looking at the problem... See more
Company replied
Company details
Written by the company
The Insurance Helpline is a Glasgow based company offering services catering to every aspect of Financial Planning – our aim is to fill our customers with knowledge about the Ppoduct or service they require so the decision they make is based on our advice and their knowledge – a perfect combination for the right type of Help. Being family run we tend to overstretch our working hours to suit our customers meaning we will always be at the other end of the phone and our dedication to this business is second to none. This has helped build The Insurance Helpline to a 25000 plus strong customer base since 2012. OUR CREDENTIALS The Insurance Helpline is a trading name of IHL (Glasgow) Ltd. (established Oct 2012). FCA number 591366. To check our credentials please visit https://register.fca.org.uk/ and type in 591366 to search for IHL (Glasgow) Ltd. t/a The Insurance Helpline. Companies House number SC434486, please visit https://beta.companieshouse.gov.uk/ to search for IHL (Glasgow) Ltd. We are Directly Authorised – meaning we are Governed by the Financial Conduct Authority and ARE NOT under a Network. We have access to the whole of the market when searching for insurance. We are supported by Compliance First (provider of bespoke compliance and business support services).
Contact info
54a Balshagray Drive, G11 7DA, Glasgow, United Kingdom
- 01412489787
- fenella@theinsurancehelpline.org.uk
- www.theinsurancehelpline.org.uk
4.9
Excellent
186 reviews
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A huge thanks to Kieran for making…
A huge thanks to Kieran for making everything so simple and straightforward, would highly recommend
3 August 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Donna...
To know you found the process so simple and straightforward is fantastic, we want to make sure at IHL that our customers have the pressure taken off them and glad your happy with your cover for you and your family..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Thank You
Kieran is extremely professional, knowledgeable and clear in his communication and provides a great amount ot information to help you make the best decision regarding life insurance. Can't recommend him highly enough.
31 July 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for Great review Craig...
We're glad you found the process clear and we got you the best insurance cover you needed.. Kieran also says Thank you..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Our go to
We’ve used the Insurance Helpline a few times now over the course of 10 years or so. I wouldn’t know where to start, but I just give the team our information and they do the rest. Helps when you know you’re getting the best you can for your money.
1 May 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Donna...
We're glad to have been able to look after you and your family for over the 10yrs and for may more to come. To know that we have always have your best interest at heart, making sure you get the best cover for you budget..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Very supportive
Couldn’t ask for any better honestly Kieran has been such an amazing help between setting up a new policy and helping me handle my old one the support he has given has been more than grateful I highly recommend honestly no amount off words can thank Kieran and the company enough for everything
15 July 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a Great review Sophie..
Great to know you are so grateful to Kieran for setting you up with a new policy and also dealing with your old one.. we are here to make the process easy and to help our customers in any way we can...
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Our experience of this company has been…
Our experience of this company has been extremely positive. Kieran’s knowledge of directing clients to the correct life insurance policy has been first class, as is his knowledge of the administration system of medical practitioners (who are understaffed) and he continually supports your navigation through this unfamiliar territory. Kieran and his teams’ tenacity is also second to none as he works diligently to action points when life insurance companies can (in some cases rather harshly) scrutinise clients current health reports. He is really on your side, which is rather a rarity in this industry. My husband and I would thoroughly recommend this company to those seeking authentic life insurance advice; don’t delay your decision.
14 July 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Claire..
We are so pleased at how you have found your experience with Kieran and IHL overall. with Kieran expertise and knowledge you now have insurance in place and peace of mind going forward for you and your family
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
My husband and I recently had our joint…
My husband and I recently had our joint and individual life insurances re evaluated by Fenella and are delighted with the outcome. Fenella was patient, knowledgeable and very conscientious through the whole time. The process has been stress free as Jacqueline has also helped significantly with putting the policies in to trust for us. I highly recommend the whole team.
1 July 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Gemma..
We are so pleased at how happy you are with your insurance policies and that you now have them put into trust also.. Fenella and the team at IHL are glad that you found the whole process to be stress free and has gave you piece of mind for you and your family..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Life Insurance Policies into Trust
Contacted by Donna advising our life insurance policy wasn't in trust and how important it was to do this. After speaking with Donna who explained the importance of having this done I was then passed to Jacqueline Gallagher to help with the process. Jackie's help and advice from the start was second to none. I now have my life insurance policies in trust and it's all thanks to Jackie. Everything was explained professionally in a way that I could understand and can't thank her enough for everything she has done for me and I now have peace of mind. Exceptional 1st class service from beginning to end and would highly recommend anyone who doesn't have their Policies in trust to contact Jacqueline Gallagher at The Insurance Helpline. Amazing service
29 June 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Lynn...
We are so pleased to hear how happy you are with Jacqui putting your policy in TRUST.. to give you peace of mind for you and your family. Having the importance of your policy been put in trust explained to you by Donna and then Jacqui explaining you through the whole process..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great service
Both myself and husband have been lucky enough to deal with Natalie, she is very friendly always easy to contact, open and honest. I have recently had to claim the critical illness policy that I had and Natalie took over and sorted everything which meant we didn’t need to stress. We recently upgrade my husband’s policy which Natalie advised us and we are very happy with the suggestions she made for him. We have renewed the policy for another 10 years. Would recommend Natalie and the company to friends and family which I have already done.
12 June 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for an amazing review Audrey..
Great to hear that Natalie has been there for you and your husband when you had to make a claim on your critical illness policy and was able to take the stress away for you both and making sure that our customers have the best policies in place that suit their needs. We are happy that Natalie and the IHL team are able to do that for you and your family..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Straight forward professional advice.
Kieran, Lee and the rest of the team have been great to work with. They give really helpful and down to earth advice, always taking time to explain things clearly. They've made sure all our polices fit exactly what we need. Would definitely recommend them. Thanks as ever for your help!
16 June 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Kenny..
So glad that we at IHL were able to get you polices that fit your needs..
We were more than happy to help...
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Kieran and his team was very helpful…
Kieran and his team was very helpful from start to finish we would have been lost with out them i would highly recommend them they are the best thank you for everything
28 May 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Kevin...
We are so glad that we took care of you and your family needs and made the process easy to understand from start to finish..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Kieran and the team at The Insurance…
Kieran and the team at The Insurance Helpline have looked after us for a number of years now. From life and critical illness insurance, to trusts and Wills, they have been brilliant, explaining things easily and clearly. Would not go anywhere else.
28 April 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Elaine..
We're glad that Kieran and IHL have been able to provide you and your family with insurance over the years as well as Wills and Trust … great that you also have found the process clear and easy to understand along the way..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
The insurance helpline and Fanella are…
The insurance helpline and Fanella are amazing.
After requesting an audit on my insurance policies, Fanella checked all my insurances, reconfigured them, helped figure out a problem and save me money all the same time.
Highly recommend.
21 May 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Clinton...
We are so pleased that Fenella was able to make sure you got the best policies for your budget and made sure they were the right polices that gave you cover that suited you and your family's needs..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Excellent service
Excellent service. Whole team felt very welcoming and knowledgeable. Can't fault the service received at all, highly recommend
2 May 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Rory...
We are so pleased the whole team made you feel welcomed and the service excellent...
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Expertly done.
Really grateful to Natalie for her expert knowledge and tenacity in getting the best deal available from the underwriters. It's a pleasure to receive such a high standard of skill in customer service.
17 April 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Gordon...
We are very pleased that you found Natalie to be of a high standard in customer service.. we make sure we get the customer the correct and best deal that is available and that it covers your needs..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Excellent service
The Insurance Helpline has been a great help to myself and family over the years. Especially just recently we cannot thank them enough for everything they have done for us and helped us with. Everything is hassle free from beginning to end. We would highly recommend to everyone.
3 February 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for an amazing review Suzi...
We are more than happy to be of service to you and your family.. always here for our customers needs and to help in any way we can...
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Highly recommend The Insurance…
Highly recommend The Insurance helpline.
Spoke with Natalie to sort out life insurance who was brilliant and friendly and knew our needs, was so helpful.
Excellent service.
20 April 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Tommy...
We are glad Natalie was able to get you the right Insurance to fit your needs and offered excellent service along the way...
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Life insurance
Keiran sorted our life insurance out when we moved into our new build with a new born baby. Listened to what we required and gave us the best advice to make sure we had everything we required going forward. Down to earth guy who is so easy to get in touch with, with any questions or concerns. Any issues with missed payments etc, have been so easily resolved in understanding and reassuring manner.
21 May 2025
Unprompted review
Reply from The Insurance Helpline
Thank you for a fantastic review Kirsty...
We are very pleased that with new house and new baby Kieran was able to give you the best advice for you and your family...we are here to help with any issues that arise and make sure that they are resolved in a understanding manner..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great service
Great service. Really helped me to decide on insurance package I needed. Natalie was very knowledgeable and factual. Would highly recommend using.
23 March 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a great review Sue...
We're glad that Natalie was able to find the insurance package that suits your needs..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great to Deal With
Whenever I’ve tried the comparison site/online application forms thing it’s been a deeply hateful experience. These simplistic systems can’t seem to handle anything not completely aligned with their little tick boxes.
That’s why I was so pleased when I came across Kieran and the team. This is how insurance should be sorted – on a personal level with tailored advice from experienced and knowledgeable professionals. Also, the family business/small company vibe is very evident – Everyone is accessible or otherwise you get a very quick call back.
This time around, my particular thanks to Jaya for coming up with a solution to a somewhat quirky requirement I had for Landlord insurance cover.
I can genuinely recommend this company.
6 March 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for an amazing review Trevor..
We're so pleased that Jaya was able to find a solution for your Landlord Insurance .. we are here to help and make sure that our customers have that burden taken off them when it comes to insurance..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
NATALIE'S THE BEST
Having dealt with Natalie over the last few months with regards to my policies and my wife's she had been brilliant from start to finish and is always willing to go above and beyond to get the best deal and provide the best service possible
6 March 2026
Unprompted review
Reply from The Insurance Helpline
Thank you for a Fantastic review Ross..
We are so pleased that you and your wife were happy with how Natalie delt with your insurance polices from start to finish.. we aim to make the process clear and easy and make sure the customer gets the right cover that suits their needs..
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
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