The Furniture Market™ Reviews 

14,040
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery team for being punctual, exceptionally friendly, and consistently respectful of their homes during setup. People also note the outstanding structural quality, sturdy build, and beautiful finish of the furniture they purchase. Consumers note that orders always arrive promptly, often accompanied by helpful advance telephone calls from the courteous drivers. Reviewers deeply appreciate the exceptionally smooth ordering process alongside the meticulous care taken during careful item assembly and packaging removal. Many happy buyers express a strong desire to return for future home furnishing needs because of this remarkably reliable service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting prompt arrival times and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising delivery teams for their friendly, polite, and... See more

Product

Users describe positive interactions with product, consistently praising the solid construction and great... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional experiences from... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread satisfaction with the solid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend the Furniture Market, we are extremely pleased with the quality of our new furniture. Rob & Dave D our delivery team were on time, friendly, efficient & respectful of our home.... See more

Company replied

Rated 5 out of 5 stars

I can honestly say that the quality of this furniture is "top drawer" very well constructed and heavy, not the usual highstreet chipboard rubbish. It's not solid wood its MDF but that as good as it ge... See more

Company replied

Rated 5 out of 5 stars

It has been a pleasure doing business with The Furniture Market. Communication has been great from start to finish and everything has happened to plan. Delivery was on schedule with a phone call in ad... See more

Company replied

Rated 5 out of 5 stars

Fabulous company, with tremendous furniture. The delivery was spot on, as usual. Dave and his colleague were both great. I’m fresh out of hospital and can’t lift, no problem at all. as Dave lifted th... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Kitchen Furniture Store
  5. Living Room Furniture Store
  6. Rustic Furniture Store

Written by the company

We are a large online furniture retailer specialising in Oak & Painted furniture for your home. Based in Kelsall, Cheshire (near Chester) we also have a furniture showroom. We are passionate about giving great customer service as well as offering high quality furniture at below market prices. We design our furniture to ensure it meets our high standards and is built to last.

The Furniture Market™

Written by the company

FREE DELIVERY ON ALL ORDERS
We offer Free Delivery on all orders to mainland England, Wales and Southern Scotland. (No Minimum order value)
OUTSTANDING FEEDBACK
With Thousands of genuine 5 star feedback reviews from REAL customers like you. 99.8% positive feedback on eBay 96% Excellent feedback on Trustpilot.
Shop Securely 24/7
We do not store any of your credit card information on our website giving you that extra reassurance when shopping with us.
30 Day 'No Quibble' Full Money Back Guarantee
Give us a try with the peace of mind of a 'No quibble' 30 Day Money Back Guarantee. If you are not happy you get a full refund.
No Shops, No Salesmen - Low Prices Forever!!!
With No expensive shops or retail outlets, No pushy salesmen selling you what you don't need. The Furniture Market simply offers the lowest possible price on all furniture FOREVER!!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(14,040)

1,432 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dave D was very helpful

Dave D was very helpful. He helped me get the item out of the box and waited whilst I checked it was correct and undamaged.

6 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Highly recommend

Delivery men were so polite and friendly. I ordered two pieces of furniture and both were even better than the photos, I am beyond happy. Highly recommend.

7 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Furniture delivery

Timely and reassuring communication so we could plan our day around the delivery.
Arrived in our delivery slot and Dave ‘D’ and Stuart delivered our unit to our chosen location with smiles and cheery chat despite their long day.
Very happy with our purchase :)

6 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

2 door oak cabinet

Brilliant service, great product, delivery drivers Kev and Alan were lovely, polite and helpful, would definitely recommend

7 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

King-size bed delivery

Dave D & Stuart where really friendly and a massive help as they offered me advice that wasnt included in the instructions. This allowed for the assembly of the bed to go smoothly with no issues. I only wish that all delivery drivers could be as polite and helpful.

6 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Absolutely no problem

Absolutely no problem. A pleasant driver and quick turaround.

28 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

The delivery service was professional

The delivery service was professional, fast and efficient: thank you Dave D and Alan.
Product is well made , sturdy and looks beautiful.

4 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Drivers were happy and polite.

The delivery drivers arrived on time were happy and polite, I felt valued and relaxed. Just shows that a cheerful greeting turns a simple drop-off into a bright spot in the buyer's day, which builds instant trust in the driver and the brand they represent.

4 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Very sensible delivery system

A nice oak unit at a competitive price. We liked their very sensible delivery system - there is an option to have your purchase unpacked, checked by the delivery team and once you are happy with it they take away the box and packing materials.

4 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Lovely piece of furniture

Lovely piece of furniture, good value for money. Delivery drivers were very good and professional.

4 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Dave D and Alan were very friendly…

Dave D and Alan were very friendly particularly in very hot environment. Gave good advice about units
Very pleased with service provided

4 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great product and service

Being able to see the furniture in the store meant that we could fully visualise and appreciate what we buying.
The delivery team were great

31 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

The quality of the furniture is…

The quality of the furniture is fantastic!
Great prices and quick delivery.

The drivers Dave D and Alan were polite, friendly and did an amazing professional job on assembly.

Will use furniture market again and will recommend them to friends and family.

3 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

2 guys who were professional and…

2 guys who were professional and courteous.
Represented your company excellently

4 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Very professional delivery by Rob and…

Very professional delivery by Rob and Ian Good communication before the delivery and they delivered at the stated. Safe and quick delivery of the furniture item as well.

3 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Highly recommend

Delivery guys (Rob & Ian) were punctual, friendly, effective and built my son’s bed in no time at all. Fantastic job and great product. Thank you!

3 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

5* rating delivery team

5* rating is for the delivery team. Rob and Ian delivered our bookcase with care to the room that I asked. Very hardworking and both friendly. They phoned ahead to let me know when they were 30 minutes away which was great so I could plan ahead.
The bookcase had a couple of small defects so I do question the quality for the price but a nice piece to add alongside the media unit in same colour previously purchased. I wanted something to match.

22 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

The furniture unit I ordered is… hall console table

The furniture unit I ordered is perfect, and the communication throughout the process was straightforward and clear from start to finish. The delivery and assembly team, Rob and Ian, were polite, professional, efficient, and left everything clean and tidy once the job was done. Their attention to detail and friendly attitude made the whole experience stress-free.

This isn't the first time I've ordered from The Furniture Market, and once again they've provided excellent products and customer service. I will definitely be ordering from them again in the future.

27 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

TV Media Unit and Coffee Table

Products are lovel, we purchased a large TV wall unit and coffee table which are both stand out pieces of furniture, Dave D ,+ Will our delivery team were brilliant especially during the hot weather , good work 👌 highly recommend the Furniture Market for quality and great service.

24 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

The delivery service was brilliant

The delivery service was brilliant, the delivery men Rob and Alan were so friendly and helpful. The quality of the bed was perfect, I am so pleased with it and would definitely purchase furniture off of them again. A really pleasant experience.

24 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

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