The Furniture Market™ Reviews 

14,040
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery team for being punctual, exceptionally friendly, and consistently respectful of their homes during setup. People also note the outstanding structural quality, sturdy build, and beautiful finish of the furniture they purchase. Consumers note that orders always arrive promptly, often accompanied by helpful advance telephone calls from the courteous drivers. Reviewers deeply appreciate the exceptionally smooth ordering process alongside the meticulous care taken during careful item assembly and packaging removal. Many happy buyers express a strong desire to return for future home furnishing needs because of this remarkably reliable service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting prompt arrival times and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising delivery teams for their friendly, polite, and... See more

Product

Users describe positive interactions with product, consistently praising the solid construction and great... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional experiences from... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread satisfaction with the solid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend the Furniture Market, we are extremely pleased with the quality of our new furniture. Rob & Dave D our delivery team were on time, friendly, efficient & respectful of our home.... See more

Company replied

Rated 5 out of 5 stars

I can honestly say that the quality of this furniture is "top drawer" very well constructed and heavy, not the usual highstreet chipboard rubbish. It's not solid wood its MDF but that as good as it ge... See more

Company replied

Rated 5 out of 5 stars

It has been a pleasure doing business with The Furniture Market. Communication has been great from start to finish and everything has happened to plan. Delivery was on schedule with a phone call in ad... See more

Company replied

Rated 5 out of 5 stars

Fabulous company, with tremendous furniture. The delivery was spot on, as usual. Dave and his colleague were both great. I’m fresh out of hospital and can’t lift, no problem at all. as Dave lifted th... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Kitchen Furniture Store
  5. Living Room Furniture Store
  6. Rustic Furniture Store

Written by the company

We are a large online furniture retailer specialising in Oak & Painted furniture for your home. Based in Kelsall, Cheshire (near Chester) we also have a furniture showroom. We are passionate about giving great customer service as well as offering high quality furniture at below market prices. We design our furniture to ensure it meets our high standards and is built to last.

The Furniture Market™

Written by the company

FREE DELIVERY ON ALL ORDERS
We offer Free Delivery on all orders to mainland England, Wales and Southern Scotland. (No Minimum order value)
OUTSTANDING FEEDBACK
With Thousands of genuine 5 star feedback reviews from REAL customers like you. 99.8% positive feedback on eBay 96% Excellent feedback on Trustpilot.
Shop Securely 24/7
We do not store any of your credit card information on our website giving you that extra reassurance when shopping with us.
30 Day 'No Quibble' Full Money Back Guarantee
Give us a try with the peace of mind of a 'No quibble' 30 Day Money Back Guarantee. If you are not happy you get a full refund.
No Shops, No Salesmen - Low Prices Forever!!!
With No expensive shops or retail outlets, No pushy salesmen selling you what you don't need. The Furniture Market simply offers the lowest possible price on all furniture FOREVER!!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(14,040)

1,435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely Recommend

Great simple ordering service. Exceptional delivery service from Dave D and Will. Happy, helpful and professional 5*

27 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Rob and Alan was very pleasant and…

Rob and Alan was very pleasant and helpful, they arrived on time and phoned before arrival, I would definitely use them again

30 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

David D and Scott did a great job in…

David D and Scott did a great job in disposing of all packaging and placing the cabinet exactly where we wanted.

31 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 4 out of 5 stars

Great Service

First class service and only dropped a star because one item was damaged. It was replaced with no issues at all. You know how good a company are when things go wrong. Delivery guys were outstanding- Rob and Alan. Really pleased with the furniture too. These guys are getting something totally right and could teach others a thing if two.

30 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We do work very quickly to resolve any issues such as damage & we hope you were happy with the outcome, We are sorry your item did arrive damaged in the first place.

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great communication

Great communication, the delivery was as planned and the team were polite and friendly.

30 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Communication was excellent from the…

Communication was excellent from the start of the order. Phone call day before delivery date to confirm delivery time, even though I had received an email. I opted to have my item put together. The drivers Joe & Kev were both friendly and professional, and arrived at the time given to me. The piece of furniture looks lovely, and is well made.

24 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Highly recommend

Fabulous company selling items cheaper than others when all items. Come from the same manufacturer. Purchased multiple items and delivery persons really nice and helpful. Easy to return items when needed and lovely customer service staff and after xare

30 April 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent delivery

Arrived during specified time slot. Took wardrobe to room, unpacked, made furniture and removed all packaging. Within 30 minutes. Great service. Polite and friendly

30 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

The delivery time was quick.

The delivery time was quick.
Rob and Alan, the delivery men, arrived promptly, having phoned to keep me updated about the delivery time. They were pleasant and efficient, placing the item where I requested.

30 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great service

Arrived on time, Rob & Ian were really helpful and friendly and even gave us tips on best way to unpack the item. Would highly recommend.

27 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Rob and Alan were great

Rob and Alan were great, they phoned appropriately 30 minutes before delivery to let us know they were on their way. On arrival they offered to remove their shoes which we said was not necessary. They were both polite, courteous and tidy, quickly placed chest of drawers in bedroom, removed all packaging and left us to enjoy our new piece of furniture. A credit to your company, won't hesitate coming back when we need more furniture. Furniture quality first class.

28 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great delivery

Dave D and Will were quick, efficient and polite. Great service.

30 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great choice of product and delivered…

Great choice of product and delivered on the day I requested. Ian and Stuart were on time, polite and efficient.

28 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Good quality

Good quality. Arrived on time. Good delivery service

28 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great service and kept well informed of…

Great service and kept well informed of the expected delivery time by drivers Kev and Joe.

24 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Rob & Alan delivered the cupboard on…

Rob & Alan delivered the cupboard on time. Friendly & efficient, advised best way to unpack.

28 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Ian and Stuart delivery experts

Ian and Stuart delivered our new furniture today, they on time both extremely polite and careful in our home. We are 100% satisfied with the service they provided first class. 5*****
We would recommend this company to family and friends.

28 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Dave “D” & Will were great

Dave “D” & Will were great. Friendly and did a great job. Could not have asked for more. Very professional. Called me about 30 minutes before arrival.

28 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent service

Excellent service - have ordered from them before and they did not disappoint. Lovely piece of furniture which matched one previously ordered. The drivers Dave D and Alan had driven down from Cheshire that morning - unpacked furnitures and placed where required and took away all packing.

22 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Bedroom furniture

Arrived on time in full.
Quality great, price great.
The process from order to completion was simple easy and effective.
Delivery team, Ian and Stuart, were polite, did the job no fuss.

This is the third time I have purchased from this company, each time has been 5 stars.

28 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Afternoon.

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

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