The Furniture Market™ Reviews 

14,040
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,493 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery team for being punctual, exceptionally friendly, and consistently respectful of their homes during setup. People also note the outstanding structural quality, sturdy build, and beautiful finish of the furniture they purchase. Consumers note that orders always arrive promptly, often accompanied by helpful advance telephone calls from the courteous drivers. Reviewers deeply appreciate the exceptionally smooth ordering process alongside the meticulous care taken during careful item assembly and packaging removal. Many happy buyers express a strong desire to return for future home furnishing needs because of this remarkably reliable service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting prompt arrival times and excellent... See more

Staff

Reviewers highlight positive aspects of staff, praising delivery teams for their friendly, polite, and... See more

Product

Users describe positive interactions with product, consistently praising the solid construction and great... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional experiences from... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread satisfaction with the solid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend the Furniture Market, we are extremely pleased with the quality of our new furniture. Rob & Dave D our delivery team were on time, friendly, efficient & respectful of our home.... See more

Company replied

Rated 5 out of 5 stars

I can honestly say that the quality of this furniture is "top drawer" very well constructed and heavy, not the usual highstreet chipboard rubbish. It's not solid wood its MDF but that as good as it ge... See more

Company replied

Rated 5 out of 5 stars

It has been a pleasure doing business with The Furniture Market. Communication has been great from start to finish and everything has happened to plan. Delivery was on schedule with a phone call in ad... See more

Company replied

Rated 5 out of 5 stars

Fabulous company, with tremendous furniture. The delivery was spot on, as usual. Dave and his colleague were both great. I’m fresh out of hospital and can’t lift, no problem at all. as Dave lifted th... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Kitchen Furniture Store
  5. Living Room Furniture Store
  6. Rustic Furniture Store

Written by the company

We are a large online furniture retailer specialising in Oak & Painted furniture for your home. Based in Kelsall, Cheshire (near Chester) we also have a furniture showroom. We are passionate about giving great customer service as well as offering high quality furniture at below market prices. We design our furniture to ensure it meets our high standards and is built to last.

The Furniture Market™

Written by the company

FREE DELIVERY ON ALL ORDERS
We offer Free Delivery on all orders to mainland England, Wales and Southern Scotland. (No Minimum order value)
OUTSTANDING FEEDBACK
With Thousands of genuine 5 star feedback reviews from REAL customers like you. 99.8% positive feedback on eBay 96% Excellent feedback on Trustpilot.
Shop Securely 24/7
We do not store any of your credit card information on our website giving you that extra reassurance when shopping with us.
30 Day 'No Quibble' Full Money Back Guarantee
Give us a try with the peace of mind of a 'No quibble' 30 Day Money Back Guarantee. If you are not happy you get a full refund.
No Shops, No Salesmen - Low Prices Forever!!!
With No expensive shops or retail outlets, No pushy salesmen selling you what you don't need. The Furniture Market simply offers the lowest possible price on all furniture FOREVER!!

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(14,040)

1,432 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Totally outstanding

Totally outstanding, professional, caring, considerate and respectful delivery from Dave D & Will at The Furniture Market. Delivered with care & attention to North Norfolk in scorching heat the chaps remained in good spirits and were super polite, friendly and helpful. With many many thanks for making this such a pleasant, painless and straightforward experience.

12 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great service & quality

Very happy with my kitchen pantry cupboard that was delivered yesterday by Ian & Stuart. They were friendly, very mindful of my property & put the cupboard together with care. Great quality furniture for the price, delivered in a specified time with plenty of notice. Highly recommend.

11 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent Service

Scott and Marc who delivered my order from Furniture Market arrived when they said they would. They were polite and friendly and very respectful of my home.

12 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Ian & Stuart were excellent

Ian & Stuart were excellent - prompt, friendly and helpful. Couldn’t have asked for a better service. Thank you!

11 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Quality Service

From order to delivery we found the Furniture Market was second to none.Delivery slot was ahead of time but received a call from Ian and Stuart and hour before delivery to say the time of arrival.The item we ordered was soo well packaged,we didn't have any worries about it being damaged.
To sum up a great company, quality furniture and delivery top class.👍
Ray Hill

11 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

``Excellent product and service

The wooden furniture is excellent quality - we got a bed, side tables and a cupboard. The service was excellent too. Contact by phone was quick, easy and helpful. Ordering was simple. Delivery and assembly by Dave D and Rob happened when scheduled, and they were very friendly and efficient. From beginning to end, the experience was a pleasure. I wish all online purchases went this well.

10 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Helpful people, great service

Helpful people on the phone, lovely delivery drivers very friendly

11 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Not only fantastic prices and excellent…

Not only fantastic prices and excellent furniture options they also have safe hands with Dave D & Rob the mature let’s get it done delivery team, what more can I say, perhaps A++++++++

11 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great service!

Great website. Really solid piece of furniture packaged well so received in perfect condition. Accurate updates on delivery and on the day. Friendly and helpful drivers who carried it to the room Thank you Dave ‘D’ and Rob!

11 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Rob and Dave D were friendly and…

Rob and Dave D were friendly and helpful, they arrived within the delivery window and after carrying the item to the designated room they explained where fixings were etc.
Lovely gentlemen.

10 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Ordered a media unit it was delivered…

Ordered a media unit it was delivered last Tuesday dave d and Alan brought it in the room and assembled it for us.great job to the two guys excellent service. Very polite.and they took packaging away. Would highly recommend these guys

4 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Seamless process from start to finish

Seamless process from start to finish. Delivery time was quick from point of ordering and there was good communication along the way about time or delivery. Dave D and Will phoned to say they were on their way, were friendly and dropped the bed in the desired location. Overall, a great service.

30 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Excellent

On time, friendly & efficient.

6 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Your staff were very polite and they…

Your staff were very polite and they took great care in delivering our goods. They also gave good tips on how to un-pack the goods, very helpful. Many thanks.R.L.

8 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Rustic Coffee Table Review

The description on the website is detailed and the delivery was fast. The quality of the coffee table is also great

7 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Very helpful

Very helpful. Thank you

5 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Satisfied Customer

The delivery men, Kev and Alan, were polite, friendly, and helpful. Access to my apartment is not easy but they did it without complaining. The furniture looks to be good quality. I would recommend Furniture Market.

7 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

Great delivery

Website was good for giving all the needed details of the furniture like dimensions photos etc. payment and delivery were easy to sort too. Rob and Alan the delivery guys were friendly and considerate in bringing in the items and communicated well prior to delivery

31 July 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

I had a phone call 1 hour before .

I had a phone call 1 hour before and arrived on time .Rob + Marc soon got the 2 pieces of furniture in , unpacked and placed in correct place . Took away all packing . I was soon enjoying my new desk and matching file drawers . Thank you to both ...

7 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

Rated 5 out of 5 stars

TV unit purchase

Received the unit i had ordered, smooth delivery.
However on opening some damage was noted.
After contacting the company with pictures provided collection of the damaged item was arranged, and a replacement would be provided.
This happened quickly and as planned and the delivery team unboxed and assembled the unit.
Great service by the delivery team Rob & Marc.
Would definitely use the company again, lovely products.

7 August 2026
Unprompted review
The Furniture Market™ logo

Reply from The Furniture Market™

Good Morning,

Thank you for leaving us a 5 star review.

We are delighted to hear your recent delivery was a success. We are really proud of the free 2 man delivery service we offer, and we work hard to ensure you are kept fully informed of your orders progress from point of sale all the way through to delivery of your item. I will pass your feedback onto our team,

We hope you enjoy your new furniture, and hopefully we can be of help again in the future.

Kind Regards,

Katie - Customer Service Advisor

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