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The Dustpan and Brush Store Reviews 

1,456
•
TrustScore 4.5 out of 5

4.7

Cleaning Products Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, durability, and practical design of the various cleaning tools, brushes, and mops they routinely purchase for their homes. Buyers consistently point out the prompt shipping service and secure packaging that ensures all ordered items arrive safely in pristine condition. Many people also find the competitive pricing and reliable service make shopping a very pleasant journey. However, some customers also noted frustrating issues with delivery delays or parcels arriving damaged during transit. A few consumers additionally experienced occasional difficulties with product sizing, incorrect items sent, or minor manufacturing flaws.

What people talk about most

Product

Consumers find product to be positive, noting that items work perfectly and are of great quality. Reviewers... See more

Quality

Customers consistently report positive experiences with quality, highlighting that items are well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast dispatch times and... See more

Order

Users describe positive interactions with order, highlighting that the website is easy to use and the... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning great and very reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I decided to re-seed my lawns as they were beyond recovery from the droughts which meant digging up the old dead lawn grass and creating a new seed bed. I wanted a good rake to help level the n... See more

Rated 5 out of 5 stars

I like everything about my spray mop - it works perfectly and the swivel head is great for swooping around furniture. I especially like the personal touches I've been made aware of on the packaging... See more

Rated 5 out of 5 stars

I ordered the Microfibre Bendy Feather with extendable handle and Hand Duster set on 29th September and received it on 3rd October. The item was well packaged and I’m very pleased with the set. The ex... See more

Rated 5 out of 5 stars

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a d... See more

Company details

  1. Cleaning Products Supplier

Information provided by various external sources

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,456)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Well made set of brushes

Well made set of brushes. The price seemed reasonable and the product arrived well packed.

22 November 2025
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good day Vincent,

Thank you so much for your positive feedback! We're delighted to hear that you’re happy with the quality of the brushes and find them to be good value. We also appreciate your mention of the packaging. Your support means a lot to us!


Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Rated 5 out of 5 stars

Ordered 16inch broom with handle one…

Ordered 16inch broom with handle one day, got it the next. Brilliant. The handle was exactly the same as a 11foot pole i already have so i now have a 12foot pole with brush. Exactly what I need to remove moss from the roof of our bungalow. One of the ACME threads is just the right angle. More important, it comes from North Yorkshire. Many Thanks.

2 November 2025
Unprompted review
Rated 3 out of 5 stars

A but meh

A but meh. Not the most exciting product but I needed help and customer services was pretty rude. Could buy everything for cheaper from pound land without the obnoxious branding and constant emails. Products also took ages to arrive and one item was damaged. Lesson learned!

1 November 2025
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Nari,

We’re truly sorry to hear about your experience and that the service you received didn’t meet your expectations. Please accept our sincere apologies if our communication came across as rude in any way; that’s never our intention, and we genuinely regret any frustration caused.

We’ve checked our system but couldn’t locate any order under your name or details. To help us resolve the issue, especially regarding the damaged item you mentioned, could you please reach out to us directly with your order number or any related information? Once we have those details, we’ll make sure to look into this immediately and offer the best possible resolution.

Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience. We truly appreciate the opportunity to make things right.

Kind regards,
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Rated 5 out of 5 stars

Good company and product!

I ordered the Microfibre Bendy Feather with extendable handle and Hand Duster set on 29th September and received it on 3rd October. The item was well packaged and I’m very pleased with the set. The extendable handle duster reaches right up to the ceiling and is brilliant for cleaning my blinds too. The two dusters are removable for washing, unlike my previous dusters which you could only shake to clean.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

All Good

I ordered a few items from the Dust Pan and Brush Store and am very happy with all of them, as described/shown, good quality, fair price. Thank you.

21 September 2025

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