The Dustpan and Brush Store Reviews 

1,455
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, durability, and practical design of the various cleaning tools, brushes, and mops they routinely purchase for their homes. Buyers consistently point out the prompt shipping service and secure packaging that ensures all ordered items arrive safely in pristine condition. Many people also find the competitive pricing and reliable service make shopping a very pleasant journey. However, some customers also noted frustrating issues with delivery delays or parcels arriving damaged during transit. A few consumers additionally experienced occasional difficulties with product sizing, incorrect items sent, or minor manufacturing flaws.

What people talk about most

Product

Consumers find product to be positive, noting that items work perfectly and are of great quality. Reviewers... See more

Quality

Customers consistently report positive experiences with quality, highlighting that items are well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast dispatch times and... See more

Order

Users describe positive interactions with order, highlighting that the website is easy to use and the... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning great and very reasonable costs for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I decided to re-seed my lawns as they were beyond recovery from the droughts which meant digging up the old dead lawn grass and creating a new seed bed. I wanted a good rake to help level the n... See more

Rated 5 out of 5 stars

I like everything about my spray mop - it works perfectly and the swivel head is great for swooping around furniture. I especially like the personal touches I've been made aware of on the packaging... See more

Rated 5 out of 5 stars

I ordered the Microfibre Bendy Feather with extendable handle and Hand Duster set on 29th September and received it on 3rd October. The item was well packaged and I’m very pleased with the set. The ex... See more

Rated 5 out of 5 stars

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a d... See more


Company details

  1. Cleaning Products Supplier

Information provided by various external sources

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,455)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

I placed an order for items and after I…

I placed an order for items and after I paid and received confirmation I was contacted with an update of extra charges, which I disputed, as the mistake was theirs not mine. The responses I received were unprofessional and rude. When I received delivery of my order, there was an item missing, I contacted the company regarding this, and Anjelyn replied with an apology, and said she would arrange to send the item out to me, she then contacted me to say the replacement was arrange. I then received an email from Paula, who was very rude, and said there was no replacement being sent out, as they were already out of pocket because of me. I found this very unprofessional, and have had to dispute this issue with my Credit Card company, I will not be purchasing anything from this company again, not because of their goods, but because of the way I was treated by the customer care assistant Paula.

17 May 2026
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Hello Gertrude,

We’re truly very sorry for the experience you’ve had and sincerely apologise for the frustration and disappointment caused, especially regarding the way your concerns were handled.

This is certainly not the level of customer service we aim to provide, and we regret that our communication left you feeling upset and unsupported. Please be assured that we take feedback like this very seriously, and we will do our best internally to correct and improve situations like this moving forward, as our customers are always our priority.

We also sincerely apologise for the confusion regarding the missing item and replacement arrangement. Our team will reach out to you directly to properly review and resolve this matter, and we truly hope you may still allow us the opportunity to make things right despite what has happened.

Thank you for bringing this to our attention, and we apologise once again for the inconvenience caused.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Rated 5 out of 5 stars

Absolutely outstanding quality…

Absolutely outstanding quality purchase, I searched for ages looking for an attachment for a new brush head as the one I had on my new brush had broken in transit. The items (I was expecting just one for the cost, but received 3 ), were robust and ideal for my requirements. Checking out their website I will be ordering other different items too, well priced, good to excellent items. Thank you.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I've ordered from this company over 5…

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a decent amount of time .happy to recommend to anyone

21 April 2026
Rated 1 out of 5 stars

Broom handle

Broom handle - product description and specification on website and ebay were inaccurate. 22/23mm turned out to be 24/25mm. Initial response from the company was unhelpful until I referred them to their own website and Ebay listing. They seemed to think it was my fault and threw the burden of return and refund on to me for their misleading adverts/order form. In their favour, delivery was fast and efficient - just wrong

30 April 2026
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Hello David,

We’re very sorry for the inconvenience and frustration this has caused.

We sincerely apologise for the confusion regarding the product specification. The size discrepancy of 2mm was due to a human error in the listing, and we have now updated the details to ensure this does not happen again to other customers.

We also apologise if our initial response came across as unhelpful—that was not our intention. We truly appreciate you bringing this to our attention, as it helps us improve both our listings and our service.

We will reach out to you via the same email thread to make sure this matter is properly resolved for you. Thank you again for your feedback, and we’re sorry for the experience you’ve had.

Kind regards,
Kim

Rated 5 out of 5 stars

WOW!

The quality of the product was much better than the traditional mop with wooden handle and the result was a much drier finish and lovely clean floor. Thank you and after trying most of the different types of mops and pads I am sticking with yours. Thank you!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Easy Grip sponge cleaning…

Brilliant Easy Grip sponge cleaning set. I ordered this via Amazon, I have used electric sponge cleaners in the past and they are actually not as strong or easy to manouvre! These are brilliant, you get a handle which attaches to 3 cleaning sponges and they are large but small enough to cover corners and difficult angles in the bathroom or kitchen. I love them and cleaning the bath is significantly easier.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Soo good to buy something British

Soo good to buy something British, as soon as I opened it I could see the quality, very well wrapped very easy to put together ( &I am eighty) , plus fast delivery, I rarely rate products but I certainly rate this firm.
Patricia Merthyr Tydfil

10 April 2026
Unprompted review
Rated 3 out of 5 stars

Just received my bathroom cleaning set…

Just received my bathroom cleaning set but the head slides in but won't lock please advise

9 April 2026
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Jayne,

We’re very sorry to hear about the issue with the locking mechanism and apologise for the inconvenience caused.

We’d really like to get this sorted for you as quickly as possible. Unfortunately, we’re unable to locate any email or order details under your name, so we kindly ask that you contact us directly with your order reference.

Once we have your details, we’ll do our very best to resolve this matter for you right away. Thank you for your patience, and we’re sorry again for the trouble caused.

We look forward to hearing from you so we can resolve the matter


Kind Regards
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Rated 5 out of 5 stars

Quality is good

I haven't used the dustpan and brush or brooms yet but they do seem excellent quality. Good to have a metal dustpan

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered Dry Floor Cleaning Wipes for…

I ordered Dry Floor Cleaning Wipes for Static Floor Mops from this company via B&Q. They are just as good if not better than Flash dry wipes and are slightly bigger. This is my second order which was despatched using Evri who I cannot fault. Kept up to date re free very fast delivery. I will be back. Thank you.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Excellent service and products - I have ordered many times with The Dustpan and Brush Store and their products are so practical and unique and the service is exceptional. Ordering is easy and deliveries are so quick and organised, I cannot speak highly enough of this customer and staff! Superb.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid! They use EVRI for delivery.

Avoid this seller. Seller uses EVRI and when EVRI don't deliver the company is unwilling to help. I ordered from the seller on 2nd March and seller allegedly dispatched the item the same day. EVRI tracking shows they received the item on Thursday 5th. Item has remained at the delivery hub ever since. Seller keeps apologising thinking that this will solve the problem. Seller needs to realise apologising only aggravates the problem. This company should be avoided until they change courier.

11 March 2026
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Alan,

We’re very sorry for the frustration and inconvenience this experience has caused.

To clarify, the order was dispatched from our warehouse on time as promised. However, courier tracking updates can sometimes take time to appear on their system, as parcels often move between transit points and hubs before scans are reflected on the tracking website.

We understand how concerning it is when tracking does not update as expected. Our team did respond to your email explaining this situation and worked to resolve the matter as quickly as possible. To ensure you were not left out of pocket, we have issued a full refund for the order.

We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention. Your feedback regarding the courier service has been noted and will be discussed internally as we continuously review ways to improve our customers’ experience.

If there is anything else we can help with, please do not hesitate to contact us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

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