Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple check in at reception. Lane was ready. Easy to play. No issues with the playing itself. Website was playing up while trying to book (kept crashing on multiple devices for multiple people), whic... See more
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The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more
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Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... See more
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Company details
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Aragon House, MK43 0EQ, Cranfield, United Kingdom
- 0333 034 6100
- www.tenpin.co.uk
4.2
Great
11K reviews
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People's needs not met
The burger was so dry it was like sandpaper. No sauces added or sachets.
Was placed
With a family with an autistic child who was 'kicking off' & screaming.
Why would you place a group of 4 adults with this family????
The whole experience was ruined by this child's outbursts - support needs. We couldn't be given a alternative lane.
I went for a 'last outing' with my son before he leaves for army training.
We were all glad to leave.
I appreciate you can't predict additional needs children's behaviour but u can place people better.
My support needs were not met. I went in anxious emotional & teary . Then came out angry & agitated pissed off my memory was ruined.
25 August 2026
Reply from Tenpin
Hello Georgina
We are truly sorry to hear that your recent visit was so disappointing, especially given the special occasion. We sincerely apologize for the poor quality of the burger and the lack of sauces. We also regret that your seating arrangements negatively impacted your experience and understand your frustration regarding the noise. We appreciate your feedback and will be sure to pass this on for internal review. Best wishes - Clare
Reply from Tenpin
Hi Sarah
We appreciate your feedback regarding staffing levels. We are actively reviewing our team to improve service efficiency for food and drinks. Best wishes - Clare
Smooth and simple booking and…
Smooth and simple booking and confirmation on arrival. It was quiet whilst we were there so it was disappointing they put another group right next to us with all the available lanes.
26 August 2026
Reply from Tenpin
Hello there, Thank you for taking your time to leave us a wonderful 4* review. We are pleased to hear you found our booking process simple. We will pass your feedback onto our team, to help us gain that final star. We do hope to see you again very soon. Many Thanks - Kimberley
Very helpful staff
Very helpful staff. We booked karaoke and the screen in room 1 froze which couldn't be rectified but they were polite and moved us to room 2. The new layout is great. We will be back (£50/hr is a LOT for 2 people but we're grateful there isn't a stipulated 4 or more like everywhere else in York). If it were cheaper we'd go a few times a week! :)
24 August 2026
Reply from Tenpin
Hello Emilie, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in York! We are pleased to hear that you enjoyed your recent visit to us and were pleased with our new layout! We are sorry to hear the issues you faced during your visit, we are thrilled this was resolved for you though. We do hope to see you all again very soon. Best Wishes - Kimberley
I did not go tenpin
26 August 2026
Reply from Tenpin
Hello. Thank you for taking the time to leave us a review, we're sorry you haven't yet visited us. We hope you are able to get booked in soon for some bowling fun!
All the best,
Demi
Reply from Tenpin
Hello Susan, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit and found our facilities clean. We will pass your lovely comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley
Bit confused by their timing
Bit confused by their timing. Had hoped to book a game of bowling for my 2 grandsons & they would eat free. Surprised to learn this policy was suspended in the school holidays ? Surely a time when grandparents/parents would use it most
6 August 2026
Reply from Tenpin
Hi Mark
Thank you for your feedback. We understand your confusion regarding the suspension of our "kids eat free" policy during school holidays. We appreciate you highlighting that this is a time when families would most likely use such an offer. We will certainly take your comments into consideration. Best wishes - Clare
Safety concerns …
We have brought grandchildren bowling for many years and are bringing more grandchildren later this week. Unfortunately when we were there last week the people using the lane next to us made me worry for my grandchildren’s safety. They were totally misusing the bowling balls. My concern is that they were not advised by staff on the correct way to bowl for everybody’s safety, including their own . This has never happened before. I wonder whether there was a shortage of staff on that day.
26 August 2026
Reply from Tenpin
Hi Jill
Thank you for sharing your concerns regarding your recent visit. We are very sorry to hear that you felt worried for your grandchildren's safety due to the misuse of bowling balls by other guests. We understand how unsettling this must have been and we will pass your feedback to our team to ensure all guests are bowling safely. Best wishes - Clare
Bowling was great but the cheese burger…
Bowling was great but the cheese burger and chips were cold and dry
26 August 2026
Reply from Tenpin
Hi Maggie
We're glad you enjoyed bowling. We're concerned to hear about your food experience; we are addressing this with our kitchen team. Best wishes - Clare
My partner and I had a wonderful time
My partner and I had a wonderful time. Not bowled in years
22 August 2026
Reply from Tenpin
Hello
We're so glad you and your partner had a wonderful time bowling with us! We appreciate your kind words and hope to see you soon. Best wishes - Clare
It could be 5 stars if they could serve…
It could be 5 stars if they could serve a coffee ☕️ with a cream on top or caramel or café latte or cappuccino.I mention they have a professional coffee machine...so option for coffee are many.
Maybe next time.
25 August 2026
Reply from Tenpin
Hello
We appreciate your feedback and the 4-star rating. We understand your desire for a wider variety of coffee options, especially with our professional machine. We're always looking to enhance our offerings and will certainly consider your suggestions for future improvements. We hope to impress you next time! Best wishes - Clare
Easy to book on line
Easy to book on line. Check in easy and accessed bowling lane straight away. Easy to set up game. Place was clean and staff polite.
26 August 2026
Reply from Tenpin
Hi Jackie
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the online booking and check-in process easy, and that you were able to start bowling straight away. It's great to know you appreciated the cleanliness and polite staff. We hope to see you again soon! Best wishes - Clare
It was great when I was inside
It was great when I was inside, I got a parking ticket afterwards, I didn't realise I had to put my registration in a machine or anything. I will get another parking ticket for yesterday i went. It was not clear I had to put my registration. Otherwise I and my grandchildren enjoyed it. I was parked in a disabilities space with my parking ticket too.
26 August 2026
Reply from Tenpin
Hi Melissa
We're glad you and your grandchildren enjoyed your visit. We are very sorry to hear about the parking ticket you received and the confusion regarding our parking registration process. We are reviewing our signage to ensure clarity for all our visitors, especially concerning accessible parking. We appreciate you bringing this to our attention. Best wishes - Clare
Friendly staff
Friendly staff, clean environment. We all had fun and will be going back.
26 August 2026
Reply from Tenpin
Hello
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a fun time and appreciated our friendly staff and clean environment. We look forward to welcoming you back again soon! Best wishes - Clare
Very helpful staff
Very helpful staff. Clean. Easy to sign in and play.
On the downside it's extremely noisy and there was no coffee available!! Not enough to spoil the outing though
26 August 2026
Reply from Tenpin
Hi Pamela
Thank you for taking the time to leave us a 4-star review! We're delighted to hear that you found our staff helpful and the sign-in process easy. We're sorry to hear about the noise level and the lack of coffee, and we will certainly pass this feedback on to our team for consideration. We hope to see you again soon! Best wishes - Clare
Zac (aged 7) gave it a 10 out of 10
Zac (aged 7) gave it a 10 out of 10. He liked the bowling and the slot machines
26 August 2026
Reply from Tenpin
Hi Sue
We're so glad to hear Zac had such a wonderful time and enjoyed the bowling and slot machines! Thank you for sharing his fantastic 10 out of 10 rating with us. Best wishes - Clare
First visit since renovations very…
First visit since renovations very impressed , good value with the meal deal,\ bowling ticket.
Only downside the price of soft play extremely expensive as mist only want 30 mins should explore pricing per hour
26 August 2026
Reply from Tenpin
Hi Ian
Thank you for your feedback! We're delighted to hear you were impressed with the renovations and found our meal deal and bowling ticket to be good value. We appreciate your comments regarding the pricing of our soft play area and will certainly consider exploring different pricing structures. Best wishes - Clare
First visit on Sunday
First visit on Sunday, had a great time. Venue was very busy and seemed short staffed however we received exceptional service from
Charley, Caramen and the team.
26 August 2026
Reply from Tenpin
Hi Wendy
We're so glad to hear you had such a great time on your first visit! It's wonderful that our team, especially Charley and Caramen, provided exceptional service even during a busy period. We appreciate your kind words. Best wishes - Clare
Polite and helpful staff.good value on…
Polite and helpful staff.good value on drinks and karaoke had good deal on offer made it worthwhile 1.microphones didn't work and it took ages to sort as sooooo busy .but didn't spoil our fun .levi is a star personable
26 August 2026
Reply from Tenpin
Hi Paul
Thank you for your 4-star review! We're so pleased to hear that you found our staff polite and helpful, and that you enjoyed the value on drinks and the karaoke deal. We appreciate your patience while we resolved the microphone issue during a busy period. It's wonderful to know it didn't spoil your fun! We hope to welcome you back again soon. Best wishes - Clare
Reply from Tenpin
Hello
Thank for the super 5* rating. It's lovely to hear that you had a good day out and enjoyed your game. Best wishes - Clare
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