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Tenpin Reviews 

11,101
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 10,478 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, welcoming, and helpful, ensuring that family visits and children parties run smoothly and remain deeply memorable. Visitors truly appreciate the fun atmosphere, clean spaces, and intuitive automated systems that make playing easy and engaging for all age groups. However, some customers also noted occasional delays with food service, mentioning long waiting times for meals or difficulties when trying to place orders at the desk. A few other people reported minor issues with facilities, such as broken arcade machines or feeling very warm inside due to the lack of proper air conditioning.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the team members are generally friendly, welcoming,... See more

Service

Clients share ambiguous opinions on service, reflecting a mix of satisfaction and frustration. While some... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with highly contrasting experiences reported by... See more

Product

Reviewers mention ambiguous feedback about product experiences, with distinct divisions in consumer opinions.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting great overall visits and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more

Company replied

Rated 4 out of 5 stars

Simple check in at reception. Lane was ready. Easy to play. No issues with the playing itself. Website was playing up while trying to book (kept crashing on multiple devices for multiple people), whic... See more

Company replied

Rated 4 out of 5 stars

The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more

Company replied

Rated 4 out of 5 stars

Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info


4.2

Great

TrustScore 4 out of 5

11K reviews

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4.2

All reviews

(11,101)

10,703 reviews in the last 12 months

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Rated 5 out of 5 stars

5 STAR 🌟

Super clean, great staff, great service

26 August 2026
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Reply from Tenpin

Hello Susan, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit and found our facilities clean. We will pass your lovely comments onto our team. We do hope to see you again very soon. Many Thanks - Kimberley

Rated 3 out of 5 stars

Bit confused by their timing

Bit confused by their timing. Had hoped to book a game of bowling for my 2 grandsons & they would eat free. Surprised to learn this policy was suspended in the school holidays ? Surely a time when grandparents/parents would use it most

6 August 2026
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Reply from Tenpin

Hi Mark
Thank you for your feedback. We understand your confusion regarding the suspension of our "kids eat free" policy during school holidays. We appreciate you highlighting that this is a time when families would most likely use such an offer. We will certainly take your comments into consideration. Best wishes - Clare

Rated 1 out of 5 stars

Safety concerns …

We have brought grandchildren bowling for many years and are bringing more grandchildren later this week. Unfortunately when we were there last week the people using the lane next to us made me worry for my grandchildren’s safety. They were totally misusing the bowling balls. My concern is that they were not advised by staff on the correct way to bowl for everybody’s safety, including their own . This has never happened before. I wonder whether there was a shortage of staff on that day.

26 August 2026
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Reply from Tenpin

Hi Jill
Thank you for sharing your concerns regarding your recent visit. We are very sorry to hear that you felt worried for your grandchildren's safety due to the misuse of bowling balls by other guests. We understand how unsettling this must have been and we will pass your feedback to our team to ensure all guests are bowling safely. Best wishes - Clare

Rated 3 out of 5 stars

Bowling was great but the cheese burger…

Bowling was great but the cheese burger and chips were cold and dry

26 August 2026
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Reply from Tenpin

Hi Maggie
We're glad you enjoyed bowling. We're concerned to hear about your food experience; we are addressing this with our kitchen team. Best wishes - Clare

Rated 5 out of 5 stars

My partner and I had a wonderful time

My partner and I had a wonderful time. Not bowled in years

22 August 2026
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Reply from Tenpin

Hello
We're so glad you and your partner had a wonderful time bowling with us! We appreciate your kind words and hope to see you soon. Best wishes - Clare

Rated 4 out of 5 stars

It could be 5 stars if they could serve…

It could be 5 stars if they could serve a coffee ☕️ with a cream on top or caramel or café latte or cappuccino.I mention they have a professional coffee machine...so option for coffee are many.
Maybe next time.

25 August 2026
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Reply from Tenpin

Hello
We appreciate your feedback and the 4-star rating. We understand your desire for a wider variety of coffee options, especially with our professional machine. We're always looking to enhance our offerings and will certainly consider your suggestions for future improvements. We hope to impress you next time! Best wishes - Clare

Rated 5 out of 5 stars

Easy to book on line

Easy to book on line. Check in easy and accessed bowling lane straight away. Easy to set up game. Place was clean and staff polite.

26 August 2026
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Reply from Tenpin

Hi Jackie
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the online booking and check-in process easy, and that you were able to start bowling straight away. It's great to know you appreciated the cleanliness and polite staff. We hope to see you again soon! Best wishes - Clare

Rated 4 out of 5 stars

It was great when I was inside

It was great when I was inside, I got a parking ticket afterwards, I didn't realise I had to put my registration in a machine or anything. I will get another parking ticket for yesterday i went. It was not clear I had to put my registration. Otherwise I and my grandchildren enjoyed it. I was parked in a disabilities space with my parking ticket too.

26 August 2026
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Reply from Tenpin

Hi Melissa
We're glad you and your grandchildren enjoyed your visit. We are very sorry to hear about the parking ticket you received and the confusion regarding our parking registration process. We are reviewing our signage to ensure clarity for all our visitors, especially concerning accessible parking. We appreciate you bringing this to our attention. Best wishes - Clare

Rated 5 out of 5 stars

Friendly staff

Friendly staff, clean environment. We all had fun and will be going back.

26 August 2026
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Reply from Tenpin

Hello
Thank you for your wonderful 5-star review! We are so pleased to hear that you had a fun time and appreciated our friendly staff and clean environment. We look forward to welcoming you back again soon! Best wishes - Clare

Rated 4 out of 5 stars

Very helpful staff

Very helpful staff. Clean. Easy to sign in and play.
On the downside it's extremely noisy and there was no coffee available!! Not enough to spoil the outing though

26 August 2026
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Reply from Tenpin

Hi Pamela
Thank you for taking the time to leave us a 4-star review! We're delighted to hear that you found our staff helpful and the sign-in process easy. We're sorry to hear about the noise level and the lack of coffee, and we will certainly pass this feedback on to our team for consideration. We hope to see you again soon! Best wishes - Clare

Rated 5 out of 5 stars

Zac (aged 7) gave it a 10 out of 10

Zac (aged 7) gave it a 10 out of 10. He liked the bowling and the slot machines

26 August 2026
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Reply from Tenpin

Hi Sue
We're so glad to hear Zac had such a wonderful time and enjoyed the bowling and slot machines! Thank you for sharing his fantastic 10 out of 10 rating with us. Best wishes - Clare

Rated 5 out of 5 stars

First visit since renovations very…

First visit since renovations very impressed , good value with the meal deal,\ bowling ticket.

Only downside the price of soft play extremely expensive as mist only want 30 mins should explore pricing per hour

26 August 2026
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Reply from Tenpin

Hi Ian
Thank you for your feedback! We're delighted to hear you were impressed with the renovations and found our meal deal and bowling ticket to be good value. We appreciate your comments regarding the pricing of our soft play area and will certainly consider exploring different pricing structures. Best wishes - Clare

Rated 5 out of 5 stars

First visit on Sunday

First visit on Sunday, had a great time. Venue was very busy and seemed short staffed however we received exceptional service from
Charley, Caramen and the team.

26 August 2026
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Reply from Tenpin

Hi Wendy
We're so glad to hear you had such a great time on your first visit! It's wonderful that our team, especially Charley and Caramen, provided exceptional service even during a busy period. We appreciate your kind words. Best wishes - Clare

Rated 4 out of 5 stars

Polite and helpful staff.good value on…

Polite and helpful staff.good value on drinks and karaoke had good deal on offer made it worthwhile 1.microphones didn't work and it took ages to sort as sooooo busy .but didn't spoil our fun .levi is a star personable

26 August 2026
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Reply from Tenpin

Hi Paul
Thank you for your 4-star review! We're so pleased to hear that you found our staff polite and helpful, and that you enjoyed the value on drinks and the karaoke deal. We appreciate your patience while we resolved the microphone issue during a busy period. It's wonderful to know it didn't spoil your fun! We hope to welcome you back again soon. Best wishes - Clare

Rated 5 out of 5 stars

Lovey day out good game

Lovey graet fun

20 August 2026
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Reply from Tenpin

Hello
Thank for the super 5* rating. It's lovely to hear that you had a good day out and enjoyed your game. Best wishes - Clare

Rated 5 out of 5 stars

Well organised

Well organised, lovely helpful staff, clean and tidy. Easy to book online

20 August 2026
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Reply from Tenpin

Hi Ann
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our venue well-organized, our staff helpful, and the booking process easy. We hope to welcome you back again very soon! Best wishes - Clare

Rated 5 out of 5 stars

Great Experience

Had a really good experience bowling here and always do whenever I go. No complaints!

7 July 2026
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Reply from Tenpin

Hi Joshua, thank you for leaving a 5* review of Tenpin Dudley! This is wonderful news and we can't wait to welcome you back again soon! Best wishes-Leila

Rated 5 out of 5 stars

Lots to do

Nice welcoming staff. Not too busy when we went. Everything clean and tidy. Lots of extra activities to do. Nice meal.

26 August 2026
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Reply from Tenpin

Hi Michael
Thank you for your wonderful 5-star review! We're so pleased to hear that you found our staff welcoming and that everything was clean and tidy for your visit. It's also great to know you enjoyed the activities and your meal. We hope to welcome you back again soon! Best wishes - Clare

Rated 5 out of 5 stars

Easy to book online

Easy to book online , welcoming team at the venue and everything in place.

26 August 2026
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Reply from Tenpin

Hi Christine
Thank you for your wonderful 5-star review! We're so pleased to hear that you found the online booking process easy and that our team provided a welcoming experience. We look forward to seeing you again soon! Best wishes - Clare

Rated 5 out of 5 stars

Great time had by all

Lane was ready when we got there, no waiting around, staff were friendly and responsive, there was a slightly longer delay for food but it was starting to get busy so I understand that

21 August 2026
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Reply from Tenpin

Hi Hannah
Thank you for your fantastic 5-star review! We're so pleased to hear that your lane was ready for you and that our staff were friendly and responsive. We appreciate your understanding regarding the slight delay with food as it got busier. We hope to welcome you back again soon! Best wishes - Clare

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