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Tenpin Reviews 

11,119
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 10,478 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, welcoming, and helpful, ensuring that family visits and children parties run smoothly and remain deeply memorable. Visitors truly appreciate the fun atmosphere, clean spaces, and intuitive automated systems that make playing easy and engaging for all age groups. However, some customers also noted occasional delays with food service, mentioning long waiting times for meals or difficulties when trying to place orders at the desk. A few other people reported minor issues with facilities, such as broken arcade machines or feeling very warm inside due to the lack of proper air conditioning.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the team members are generally friendly, welcoming,... See more

Service

Clients share ambiguous opinions on service, reflecting a mix of satisfaction and frustration. While some... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with highly contrasting experiences reported by... See more

Product

Reviewers mention ambiguous feedback about product experiences, with distinct divisions in consumer opinions.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting great overall visits and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more

Company replied

Rated 4 out of 5 stars

Simple check in at reception. Lane was ready. Easy to play. No issues with the playing itself. Website was playing up while trying to book (kept crashing on multiple devices for multiple people), whic... See more

Company replied

Rated 4 out of 5 stars

The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more

Company replied

Rated 4 out of 5 stars

Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info


4.2

Great

TrustScore 4 out of 5

11K reviews

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4.2

All reviews

(11,119)

10,703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Just a nice experience

Just a nice experience

26 August 2026
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Reply from Tenpin

Hello, thank you for the lovely 4 star review! We're glad you had a nice experience on your recent visit. If there is anything we can do next time for 5 stars, please let us know :)
Best wishes,
Demi

Rated 3 out of 5 stars

The security guard made my Mrs feel…

The security guard made my Mrs feel like shit for coming in the venue with her support dog

The kareoke machines could be more in sync

26 August 2026
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Reply from Tenpin

Hello, thank you for taking the time to leave us a review. Can you please pop an email over to customer.feedback@tenpin.co.uk and put the subject as 'Review' and the location you visited, so we can look in to this for you?
Thank you,
Demi

Rated 5 out of 5 stars

Nothing was to much trouble

Nothing was to much trouble. My son had a lovely time

26 August 2026
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Reply from Tenpin

Hi Avery, thank you for your fantastic 5-star review of Tenpin Southampton! We are so pleased to hear that your son had such a lovely time and that everything was to your satisfaction and we hope to welcome you both back again very soon! Best wishes - Mel

Rated 5 out of 5 stars
Tenpin logo

Reply from Tenpin

Hi Siobhan, thank you very much for the fabulous 5* review of Tenpin Milton Keynes! We are delighted you had such a great time and found our team helpful and we can't wait to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

We had a great time and our grand…

We had a great time and our grand children loved it.

26 August 2026
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Reply from Tenpin

We're thrilled you chose Tenpin for a day out with your grandchildren and are glad you had a great time! We hope you visit again soon for some more bowling fun :)
Take care,
Demi

Rated 5 out of 5 stars

Very good service

Very good service

26 August 2026
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Reply from Tenpin

Hi Hakan, thank you so much for leaving a fabulous 5* review of Tenpin Acton! We are so happy you had the best time and received excellent customer service and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

A great couple of hours bowling

A great couple of hours bowling, easy to book, friendly staff serves with a smile and makes you feel very welcome.

26 August 2026
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Reply from Tenpin

Hi Sean, thank you for your wonderful 5-star review of Tenpin Southport! We are so pleased to hear that you enjoyed your bowling experience and found the booking process easy. It's also fantastic to know that our staff made you feel welcome with their friendly service and we hope to see you again very soon for more fun! Best wishes - Mel

Rated 5 out of 5 stars

We had such a great experience at…

We had such a great experience at Tenpin! 🎳 From start to finish, we had a brilliant time. The atmosphere was great, the staff were friendly and helpful, and the whole experience was so much fun. We all really enjoyed ourselves and will definitely be coming back again. Highly recommend! ⭐⭐⭐⭐⭐

26 August 2026
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Reply from Tenpin

Wow, 5 stars! What a brilliant review! We absolutely love feedback like this and appreciate you taking the time to leave your comments.
We look forward to welcoming you back :)
All the best,
Demi

Rated 5 out of 5 stars

Great family day out for a few hours

Great family day out for a few hours, easy to operate and user friendly. Also reasonably priced

26 August 2026
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Reply from Tenpin

Thank you for the wonderful 5 star review! We're so happy you had a great family day out and found our prices reasonable! We do also have lots of offers available at www.tenpin.co.uk/deals, so if you haven't taken advantage of those yet, we hope you're able to on your next visit!
Hope to see you soon :)
Best wishes,
Demi

Rated 4 out of 5 stars

Nice experience but.

Nice experience but needed more staff.

26 August 2026
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Reply from Tenpin

Hello, thank you for the lovely 4* review of Tenpin Manchester - Parrs Wood! We're glad you enjoyed your experience and we appreciate your feedback regarding staffing which we will be certain to share with the appropriate team! In the meantime, we do hope you will still consider visiting us again soon and we look forward to welcoming you back soon! Best wishes - Mel

Rated 5 out of 5 stars

Very nice

Very nice. Enjoyed a lot

26 August 2026
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Reply from Tenpin

Hi Hardik, thank you so much for the amazing 5* review of Tenpin Acton! We are so pleased you has such a great time and we can't wait to see you again soon for another 5* experience! Best wishes - Mel

Rated 4 out of 5 stars

Strike! 🎳

We had a great time, lovely atmosphere. What let it down was the quality of the food, it's a bit rubbish to be honest.

20 August 2026
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Reply from Tenpin

Hi Emma, thank you for your 4-star review of Tenpin Cheshire Oaks. We're so glad you enjoyed the atmosphere and had a great time but we are very sorry to hear that the food quality didn't meet your expectations. We appreciate your honest feedback and will certainly pass it on to the relevant team for future improvements! We do hope you would still like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

Excellent atmosphere great food great…

Excellent atmosphere great food great drinks

26 August 2026
Tenpin logo

Reply from Tenpin

Hi Matthew, thank you for your wonderful 5-star review of Tenpin Acton! We're so pleased to hear that you enjoyed the excellent atmosphere, food, and drinks during your visit and we hope to welcome you back again very soon! Best wishes - Mel

Rated 1 out of 5 stars

Soon as we walked in broken glass on…

Soon as we walked in broken glass on the floor next to the arcades where kids were running around, the customer service at the bar was shocking rude staff, trying to order drinks and they are just talking to each other the staff, never smiled once or nothing just pure rude, no wonder they had like 5-6 customer on a Friday night lol

26 August 2026
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Reply from Tenpin

Hi Mo, thank you for taking the time to leave a review of Tenpin Manchester Harpurhey! We are very sorry to hear about your recent experience with us and we will be certain to pass all of your feedback onto the relevant team so that improvements can be put in place! In the meantime, if you would like to discuss your visit further, please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Harpurhey' Best wishes - Mel

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful

20 August 2026
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Reply from Tenpin

Hi Nigel, what a fantastic 5* review of Tenpin Gloucester! We are so happy to see you had the best time and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Fab time had by all

Staff really friendly. No issues. Everyone thoroughly enjoyed themselves. Good value. Not too loud. Clean environment

26 August 2026
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Reply from Tenpin

Hi Michelle, thank you for your fantastic 5-star review! We're so pleased to hear that our team's friendliness contributed to everyone thoroughly enjoying themselves and it's great to know you found us to be good value for money! We hope this means you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 3 out of 5 stars

The bar area needs to have more staff…

The bar area needs to have more staff for speedy service.
10 minutes to get just one drink....can do better.

26 August 2026
Tenpin logo

Reply from Tenpin

Hello, thank you for taking the time to leave a review of Tenpin Acton! We appreciate you sharing your feedback regarding the bar service. We are very sorry to hear of the long wait for drinks and we understand this can be frustrating. Please be assured all will be sent to the team for future improvements and we do hope you will still consider visiting us again in the future! Best wishes - Mel

Rated 5 out of 5 stars

Excellent

Excellent service from the staff checking us in for our Ten pin bowling experience....loving the new look of the York location..not been in over a year. Only thing I would improve is the selection of soft drinks. Sugar free options would be better. Prices a bit steep too.

26 August 2026
Tenpin logo

Reply from Tenpin

Hi Ann, thank you for your wonderful 5-star review of Tenpin York! We're so glad to hear you enjoyed the new look of our York location and the excellent service from our staff. We also appreciate your feedback regarding the soft drink selection and pricing, and we will certainly share your feedback with the appropriate team! We hope to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

Beautiful lovely beautiful gorgeous…

Beautiful lovely beautiful gorgeous beautiful gorgeous beautiful gorgeous beautiful gorgeous

26 August 2026
Tenpin logo

Reply from Tenpin

Hi Sandra, Thank you for the lovely 5* review of Tenpin Exeter! We're so happy to hear such wonderful feedback and we hope to see you again soon! Best wishes - Mel

Rated 3 out of 5 stars

not impressed

not impressed add saying children eat free on Mondays but told that was incorrect at counter

20 August 2026
Tenpin logo

Reply from Tenpin

Hi Alan, thank you for taking the time to leave a review of Tenpin Wrexham! We are very sorry to hear that your recent visit was not as enjoyable as we would have hoped! Our Monday deal is not available during the school holidays and so we are very sorry for any confusion caused! We do hope this will not stop you from visiting us again in the future and we look forward to welcoming you back! Best wishes - Mel

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