Tennis Ticket Service Reviews 

228
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

It’s a scum. They stole me 5.700EUR for the US Open 2026 final… wrote them 20 mails, nothing. Never got the two tickets. This order: [Order #41679] (10 January 2026) Day 15: Men's Final, U... See more

Company replied

Rated 1 out of 5 stars

We bought in advance - 6 moths prior two tickets :Day 14: Women's Final, Court Philippe Chatrier, Day Session, Roland Garros - Category 3. Event Date: 06/06/2026 11:00 . Tomorrow whole family is flyin... See more

Company replied

Rated 5 out of 5 stars

We were initially a bit concerned because the tickets arrived only three days before the event, but everything turned out perfectly. The tickets were excellent — we had seats in Row 10, Section K3, wh... See more

Company replied

Rated 1 out of 5 stars

We ordered tickets for RG men final on Sunday in October 2025. It is still two days left and we haven’t received tickets yet. Whole trip to Paris revolves around Rolland-Garros and we are panicking... See more

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Company details

  1. Tennis Store

Written by the company

Selling tickets is in the DNA of our company. The passion for sport, with tennis in particular, was central to the establishment of Tennis Ticket Service. It all started in 2007 when the ‘event junkies’ behind the company visited a lot of tennis matches. Tickets became increasingly difficult to get, causing the idea to expand the network to a wider audience than friends and family only. This is how something that started as a way to visit the best events ourself, has grown to Tennis Ticket Service. The platform to help everyone get those hard to get tickets.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

228 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 2 weeks

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2.3

All reviews

(228)

24 reviews in the last 12 months

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Rated 3 out of 5 stars

Reliable but expensive

Ordering for both men's semifinals in Roland Garros and service desk was very good. However I paid more than 750€ per ticket and then you see the original ticket price after print-out which is 250€. Not a bad markup :-(
I paid 10% surcharge for a rain insurance. At the end I didn't receive a refund although one of the matches has less than 2 hrs .. so read the terms and conditions carefully

19 June 2019
Unprompted review
Rated 5 out of 5 stars

Tickets worked and we had an amazing…

Tickets worked and we had an amazing day!

If you purchase your ticket via a reseller, you should know that tickets are way more expensive. If this is what bothers you, I advice you to be on time and purchase tickets via the official website. Don't base your (negative) review on that.

3 June 2019
Unprompted review
Rated 5 out of 5 stars

“FABULOUS TENNIS-FABULOUS DAY.”

Day One of the 2019 French Open Tennis went very well indeed.We got there early and we’re treated to a three hour match with Dimitrov and Tipsarevic and always felt very close to the action. The French Open this year has really made some excellent changes and it really felt like “an intimate setting” unlike The AUSTRALIAN Open that we normally experience—which is too big and too impersonal. We’ll be back!

31 May 2019
Unprompted review
Rated 5 out of 5 stars

When to send tickets to our emails for printing

Everything was excellent, except for one thing.
I would have preferred it if the tickets were sent to my email address a full week or more before the first day for which I bought tickets. That's because more often than not when I attend Slams I leave a week or more before the first day for which I bought tickets, This means I would have to rely on the hotel where I am staying to print them out. I would be more comfortable if I can already have the printed tickets when I go on this trip.

31 May 2019
Unprompted review
Rated 1 out of 5 stars

Unfair price

I pay for a ticket of Roland Garros 240 euro . De normal price is 55 euro. That is alnost fraude.

31 May 2019
Unprompted review
Rated 4 out of 5 stars

The tennis was awsome

The tennis was awsome. Ticketservice was good. But sending only four days before de gameday is to late. Espacially when we go to Paris a week earlier. Printing de tickets van be difficult.

30 May 2019
Unprompted review
Rated 1 out of 5 stars

Tickets are overpriced by about 300%…

Tickets are overpriced by about 300% without explanation and without any prior warning. Fell completely and utterly fleeced - particularly as tickets weren't in the area highlighted.

30 May 2019
Unprompted review
Rated 2 out of 5 stars

The tickets were not accepted

Confirmation by Tennisticketservice only after request
Tickets had been changed just one day before event.
The tickets were not accepted, we had to go to a special counter to release the tickets. A very exhausting and time-consuming procedure.
And, by the way, tickets are totaly overpriced

27 May 2019
Unprompted review
Rated 5 out of 5 stars

Go for the live experience!

Really easy to buy the tickets! This was my first time ever to grand slam tournament...
I remember booking the tickets at the time it said “Men quarter finals”... so I was really surprised to see Serena W struggling against miss Pliskova and Miss Osaka who will be in the finals! Great experience though!

25 January 2019
Unprompted review

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