Teleflora Reviews 11,637

Purchased a casket spray for my mother and 15 minutes later I got an email that said there was something questionable about the order and to call after I called in. They said let me help you reissue the order so I paid for it again in 15 minutes later I got another email that said there was something questionable about the order I called in and they said they don’t have flowers. may be fraudulent company

SCAM! SCAM! SCAM! LESS THAN A ONE STAR! The order was for the Daisy Haze in the BLUE PITCHER. A 50 cent vase was sent instead. These florists are making a FORTUNE on switching what is shown as a container to a piece of junk. It was plainly written on the order that the flowers MUST be in the blue pitcher that was shown on their website. This requirement is even on the order confirmation. Wish I had read your reviews before ordering. TELEFLORA IS A SCAM COMPANY. NEVER ORDER FROM THEM.
They would give me back $24 on a $90 order. What a joke. Believe me, I did not receive an incentive to write this review, I just got SCAMMED.

I recently ordered flowers through Teleflora for a special occasion, and they were absolutely stunning. The arrangements looked fresh and elegant, and delivery was timely and hassle-free. Even from the UK, the service was easy to use and reliable. I’ll definitely be using them again for future gifts.

I placed an order for a same day delivery, and the arrangement was never delivered. I cancelled that order and tried again, silly me. Still no delivery. Teleflora is a joke. They gave me 50% off my next order. No thanks

Telefora shows a picture of one product that is beautiful and you buy it, but they deliver a cheaper one. The "Upsy Daisy" arrangement that we purchased showed a yellow vase, and yellow roses with daisies. The delivered arrangement was in a clear glass vase with only daisies, no roses. So disappointing!!

Don't give this company your money. They failed to follow through on the delivery of my flowers three separate times, and, given that these were sympathy flowers for a funeral service, I find that completely unacceptable.

When I called to ask why the delivery was delayed three times, they had told me that there were no providers in our area. I find that hard to believe, considering we have at least 10 flower shops within 20 minutes of where the service was held.

I placed an International order which was not delivered on the date requested. They sent an Email the day before asking for a local number which I provided. It is now 2 days past the delivery date requested and nothing has been delivered. I called Teleflora and the rep cannot tell me the status of my order. It is currently close to 5 PM in France so the flowers will most likely not be delivered today either. I cancelled my order. I would not recommend this company. If they do not refund, I’ll call the credit card company.

Ordered flowers for a funeral that never arrived. Teleflora couldn't tell me what happened. Said they'd get back to me about what happened but never did.

Absolutely horrible experience with Teleflora. I ordered flowers for my mother’s funeral, and they completely messed it up, missing in delivering one of the arrangements during one of the most important moments for my family. I tried calling the same day to fix it, but the florist couldn’t even be reached, which made the situation even more frustrating and stressful.

To make things worse, they offered a refund, but only gave me back half of what I paid. That’s unacceptable. This was for my mother’s wake, something you don’t get a second chance to do right, and they completely ruined it.

I will never, ever use their service again. If you’re thinking about ordering flowers for something important, don’t risk it with them.

Would not recommend. Placed an order for a funeral spray 3 weeks in advance to be delivered the day before the service. The week of the service I got an email stating it will be delivered on the day of the service. Called and customer service assured me that it would be delivered before the service starts. Didn’t get delivered till after the service had begun. For something so expensive and in a time where people have other things to worry about, this is not very professional. I will never use tele floral again. The only positive is that the third party customer reps are very nice.

I discovered that the arrangement that I ordered and the message was not what my friend received. Totally different arrangement and different message. When I first emailed to complain, I got a message that said my order was delivered, nothing more. When I called and spoke to someone in the Philippines, she said she could not resend but only refund my money. That doesn’t help me much.

Monday night I ordered a funeral plant through Teleflora. The plant was beautiful & the presentation also. I want to convey my thanks for your wonderful work.

ORDER SUMMARY

Order Number:
1141218310

Details:
Teleflora's Shimmering Aqua Plant - Standard

Product ID & Product Price:

TPL17-1A $39.99


Delivery Fee: $22.98

Taxes: $4.41

Promotional Savings: $0

Total Order: $67.38

Substitution Policy:
In the event your selection is unavailable, a substitution of comparable quality and value will be delivered.

R Ingram

I am re-writing my review due to the fact that Teleflora executive team promptly reached out to me and gave me a full refund.
My service was in-complete but hopefully one day we can try this again.

Customer service was understanding and professional.

My order was cancelled for "security reasons" and I received a shady email without official letterhead or anything instructing me to call them. Upon researching whether the phone # is legitimate I called and had to go through a verification rigamarole culminating in the agent asking me to provide my entire credit card # over the phone. When I refused saying that it's very insecure for me to provide that information over a recorded phone call, she stated there's nothing they can do, and that they will not reinstate my order. Now, my friend's surprise gift is ruined because I can't make another order in time. The reason for the whole mix up was because the greeting message intended for my friend confused these imbeciles.

This company is horrible!!! I ordered a beautiful arrangement in a white wicker basket for my sick 89 year old aunt. Ordered on Thursday to be delivered Friday. I got an email on Friday afternoon saying order was delivered. My aunt said she never received them. Contacted Teleflora Friday afternoon saying it was not delivered. Their response was that they would call the florist. Well they said no one was answering and would get back to me tomorrow. Saturday no flowers or call from Teleflora! Called again, said it is showing delivered. Don’t know where because it didn’t get to my aunt.. Said they will call the florist again no answer. Told me they will contact me on Sunday with an answer. Sunday morning I get a call saying they don’t know what happened but If I want they will give me a refund in 10 days. I choose to just dispute the charge because I can guarantee I would never receive that refund! This company is a scam!!!! Do not ever use them. I have reported them to the BBB!

I would not recommend anyone to do business with Teleflora. I placed two separate orders for two separate towns for Get Well flowers. I was scheduled for next day delivery and on the morning of the day of delivery, I get an email from Telaflora stating delivery can’t be made on scheduled day. I call customer service and they can’t provide any explanation as to why. They just kept saying the florist can’t deliver today. He tells me if they can deliver it on Sunday and as I’m talking to him on the phone, another email Ari es stating the same thing for my second order. He looks it up and again with no real explanation, says that order can’t be delivered for another 3 days. I canceled both immediately. Not sure what criteria they use to subcontract local florists, but Telaflora is unreliable. They contact you by email hoping to avoid serving the customer about their failures. Stay away, save your money and spread the word. Telaflora is not the company to call to trust your floral needs.

If there was a zero star, that’s what they would be given. I ordered a beautiful bouquet in a stunning vase, and my friend received a grocery store bouquet in a cheap glass vase. Do not order from this company without the risk of getting taken advantage of.

This company is an embarrassment. They emailed me (not called) the same day of a funeral service that they could not deliver flowers with no recourse. They had 3 days from the order placement to figure it out and they waited until the morning of a funeral service to let a grieving family know, via EMAIL, there would be no flowers. Because that's what a grieving family is doing on the day of a funeral, checking their email. NEVER use this company, under any circumstances if your money, time and emotions mean anything to you.

I ordered flowers to be delivered to someone on the day of their surgery. I got an email they were on the way. A day later they didn't arrive so I contacted them. They cancelled the order and will provide a refund in 10 days. No notice that they couldn't find a florist to deliver them. Second time they didn't deliver. I won't be using them again.