I ordered Teleflora's Grow Positive Garden and received a vase of flowers. The garden was a wooden box with succulents and plants that last year round and received flowers that will die in a week. Ve... See more
Company replied
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Review summary
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Reviews shaping this summary
I placed an order for a friend’s birthday and spent a long time choosing the arrangement. I had a credit, so I first tried placing the order online. Discount code would not work, so I called in the or... See more
Company replied
I paid for 5/10 delivery which was extra and it was delivered on 5/9. What I ordered and what I got was nothing like the picture. It was half the size and none of the same flowers. I even got messa... See more
Company replied
Didn't get what I ordered I ordered the Enchanted Cottage arrangement that has lavender and white roses for my mom, and she received a totally different arrangement.
Company replied
Company details
Information provided by various external sources
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Contact info
United States
- www.teleflora.com
1.8
Poor
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wrong flowers and wrong vase
Wrong flowers and wrong vase. Looked nothing like I ordered. Customer service is horrible. I will never trust them again.
9 May 2026
Unprompted review
Reply from Teleflora
Hello Dana,
We’re very sorry to hear about your experience and understand how frustrating it is to receive an arrangement that doesn’t match what was ordered—especially alongside difficulties with customer service. That’s certainly not the level of care we aim to provide.
We have located two Mother’s Day orders that may be associated with your review, but we need a bit more information to accurately identify the correct one. To continue looking into this, please contact us directly at 800-822-9547 and provide the recipient’s full name, along with the delivery date and order number if available.
Once we have those details, we’ll be able to review what happened with the flowers and vase and determine next steps. We truly regret your disappointment and appreciate the opportunity to look further into this for you.
Kind regards,
Lauran
Teleflora
Use a more reputable online flower delivery service
I made an order 2 weeks ago to be delivered the Friday before Mother's Day. On Saturday it had not been delivered. They do not do re-deliveries, so I got a full refund and a $25 coupon to use on a future order. Next day delivery would be $29.99, so never mind. Wish I could give zero stars.
8 May 2026
Unprompted review
Reply from Teleflora
Hello Mark,
We’re very sorry to hear about your experience and understand how frustrating it must have been when your delivery did not arrive as scheduled—especially for a Mother’s Day order.
We strive to deliver all orders on time, but when an issue occurs and a delivery cannot be completed, a refund is issued to avoid additional inconvenience. We realize this doesn’t undo the disappointment, and we regret that the situation led you to feel this way.
We’d like the opportunity to review your order in more detail and confirm exactly what happened. Please contact our customer service team at 800‑822‑9547 and have your order number available so we can locate the order and assist further.
Thank you for taking the time to share your feedback. We’re sorry we missed the mark on this occasion and appreciate the chance to look into this for you.
Kind regards,
Lauran
Teleflora
The worst experience ever
After hours on a non-user friendly website setting up the order, trying to enter a promo code, then contacting customer service to enter the code, them telling me to put through the order and then they would apply the code, them not being able to pull up the order after it was placed despite sending the confirmation email of my order, then suddenly being able to after another big chunk of time and finally getting the promo code entered... They cancelled my order saying it could not be fulfilled with their network of florists. Why offer a product on your site that cannot be fulfilled? Why offer promo codes that cannot be entered? Why treat customers mourning the loss of a friend, trying to send something nice to the grieving family, this way? I will not be ordering from them again. Steer clear! 0 stars
9 May 2026
Unprompted review
Reply from Teleflora
Hello T L,
We’re truly sorry for the frustration and disappointment you experienced, especially while trying to send condolences during such a difficult time. That is certainly not the experience we want for our customers, and we sincerely regret the inconvenience caused throughout the ordering process.
Product availability can occasionally vary based on our local florist network, and when an item cannot be fulfilled as intended, orders may be canceled to avoid delivering something that doesn’t meet expectations. That said, we understand how upsetting it is to go through the effort of placing an order—particularly with a promo code—only to have it canceled.
We’d like the opportunity to review your experience in more detail and see if there’s anything we can do to address your concerns. To do so, please contact us directly at 800-822-9547, and provide your order number, so we can locate the details and investigate further.
We truly apologize for the added stress this caused during an already emotional time, and we appreciate you sharing your feedback.
Kind regards,
Lauran
Teleflora
Friendly delivery person
Delivery person called promptly to let me know flowers were delivered to my front door. Appreciated the contactless delivery.
Flowers are pretty.
Satisfied with the order.
6 May 2026
Unprompted review
Flower arrangement did not look like picture
The flower arrangement that was delivered to my mother looked nothing like the arrangement that I had ordered online. I spent so much money I will never order from this company again.
9 May 2026
Unprompted review
Reply from Teleflora
Hello Rishi,
We’re very sorry to hear about your experience and understand how disappointing it is when an arrangement doesn’t match what was ordered—especially after spending a significant amount for a meaningful gift.
We’d like the opportunity to review what happened and see how we can address this for you. To locate your order and investigate further, please contact us at 800-822-9547 and provide your order number, along with the recipient’s name.
We truly regret the frustration this caused and appreciate you bringing it to our attention. Your feedback is important to us, and we’d welcome the chance to look into this more closely.
Kind regards,
Lauran
Teleflora
After placed an order, No flowers no Money!
After I placed the order of $223 , the amount was debit but they canceled the order :
“ Dear Customer, Thank you for choosing Teleflora for all your floral needs.
Our system indicated the order placed was questionable and
it was canceled for your protection. If this order was cancelled in
error, we would be happy to assist you with replacing your order by phone.
Please call us at 800-822-9547. If you have any further questions
or concerns please don't hesitate to contact us.
Best Regards,
Teleflora”. …..
What is this? No money and no flowers! They are protecting me from what? I called them and they ask me place the order again and talk to my bank to try to get refund back in 10 days!!!! What???? Customers need to be protected from them! Never buy in this place!
9 May 2026
Unprompted review
Reply from Teleflora
Hello Lucy,
We’re very sorry for the frustration this situation caused and appreciate you bringing it to our attention. We understand how upsetting it is to see a charge and not receive flowers—especially when the order was placed for a special occasion.
For security purposes, some orders are automatically flagged by our system for verification and may be canceled to prevent unauthorized use. In these cases, the charge you’re seeing is typically a temporary authorization hold placed by the bank, not a completed payment. Once an order is canceled, banks usually release those funds automatically, though the timing can vary depending on the financial institution.
That said, we want to review your specific order to ensure everything was handled correctly. Please contact us directly at 800-822-9547, so we can assist further and locate your order details. When reaching out, kindly have your order number, so we can investigate and work toward a resolution as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to look into this for you.
Kind regards,
Lauran
Teleflora
I ordered Teleflora's Grow Positive…
I ordered Teleflora's Grow Positive Garden and received a vase of flowers. The garden was a wooden box with succulents and plants that last year round and received flowers that will die in a week. Very Disappointed. When I chatted on line with customer service they issues a credit of $19.07 . I don't want the credit, I want the plant that I ordered delivered to my mom for mothers day.
8 May 2026
Unprompted review
Reply from Teleflora
Hello Lisa,
We’re very sorry for the disappointment this caused, especially on Mother’s Day. You are absolutely right—the Grow Positive Garden you ordered should have been delivered as described, and we sincerely apologize for the substitution with a floral arrangement.
After reviewing your experience, we’ve issued a full refund for the order and added a 50% discount toward a future purchase as a gesture of goodwill. While we understand this doesn’t replace the special moment you intended for your mom, we hope it helps demonstrate how seriously we take this error.
Your feedback is important to us, and we regret that we missed the mark on such a meaningful occasion. Thank you for bringing this to our attention—we truly value the opportunity to do better and hope to serve you more accurately in the future.
Kind regards,
Lauran
Teleflora
Ordered on Tuesday for Friday Mother’s…
Ordered on Tuesday for Friday Mother’s Day delivery. Friday tracking showed it with florist entire day , called Friday night to get and update but instead got an apology that they can’t deliver and have no florists in their network to deliver to the recipient address which is a residential home in large suburb bordering Hartford CT. No one called me. If I didn’t call at day end wouldn’t even know there was an issue.
8 May 2026
Unprompted review
Reply from Teleflora
Hello Crypto NashVegas,
We sincerely apologize for this experience and understand how frustrating and disappointing this was—especially for a Mother’s Day delivery that was ordered well in advance.
While we work with an extensive florist network, there are rare instances where last-minute capacity issues occur, even in well-served suburban areas. That said, we take full responsibility for the lack of timely outreach and the inconvenience it caused you.
Thank you for bringing this to our attention, and again, please accept our apologies for the disappointment.
Kind regards,
Lauran
Teleflora
Paid almost $100 for a Mother’s Day…
Paid almost $100 for a Mother’s Day bouquet of flowers with a vase and they came in the vase, not bloomed and some of the stems broken. When I went to have this remedy, they will not replace the bouquet of flowers and they only offer 25% refund and 25% discount on a future order. Meanwhile my mother has the ugliest arrangement that looks like a child put it together and
thrown around a delivery truck
8 May 2026
Unprompted review
Reply from Teleflora
Hello Tiffany,
We’re truly sorry to hear about this experience, especially for a Mother’s Day gift, which should have been special and stress-free. This is not the level of quality or presentation we strive to provide, and we completely understand how disappointing this must have been for you and your mother.
After reviewing your concern, a full refund was issued as a resolution. While we initially offered partial compensation options consistent with our policy, we recognize that this arrangement did not meet expectations, and we regret the frustration that followed.
We appreciate you bringing this to our attention, as feedback like yours helps us improve both our product quality and customer service. Please accept our sincere apologies for the inconvenience and disappointment caused.
Kind regards,
Lauran
Teleflora
Worst Florist Ever
I ordered two different bouquets in two different states for Mothers Day only to receive notification the day of delivery that my orders were canceled. No explanation, and no chance for me to fix the issue, no token offer for discount on next order. TELEFLORA, you s@@k.
8 May 2026
Unprompted review
Reply from Teleflora
Hello John!
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations or provide the service you deserve.
Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right.
Kind regards,
Kevin L.
Teleflora.com
Great Disappointment - You have been warned!
I ordered what I thought to be a particular arrangement on Teleflora's website for our Anniversary.
To my surprise, what was delivered was NOTHING even close to what was represented on their website and I payed over $100.00 for.
Careful everyone, I would hate for you to experience what we went through. Avoid Teleflora like the plaque!!
7 May 2026
Unprompted review
Reply from Teleflora
Hello Brad!
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations or provide the service you deserve.
Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right.
Kind regards,
Kevin L.
Teleflora.com
Unable to fulfill order
Placed an order in April, for delivery on Mothers day. Now, the day of delivery, they say they can't deliver until Tuesday.....they suck
8 May 2026
Unprompted review
Reply from Teleflora
Hello Christi!
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations or provide the service you deserve.
Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right.
Kind regards,
Kevin L.
Teleflora.com
Bait & Switch
I ordered 4 flower arrangements for the moms in my life, and it was over $300. It was "deluxe" that looked less than basic. What a bait & switch.
7 May 2026
Unprompted review
Reply from Teleflora
Hello Rock!
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations.
Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right.
Kind regards,
Kevin L.
Teleflora.com
I ordered the Passionate Purple Tulips…
I ordered the Passionate Purple Tulips (Premium) arrangement for over $120, and what was delivered looked nothing like the product advertised. The flowers were completely different in color, quality, and presentation. This is misleading and unacceptable. I reached out for support, and they did not offer a fair solution. If a company cannot deliver what they advertise, they should refund or replace the order at no additional cost, but Teleflora refuses to take responsibility.
7 May 2026
Unprompted review
Reply from Teleflora
Hello Angie!
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations or provide the service you deserve.
Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right.
Kind regards,
Kevin L.
Teleflora.com
I ordered flowers for my wife's…
I ordered flowers for my wife's birthday. I received an email that the flowers were out for delivery at noon. I came home from work and flowers were not delivered but website said delivery can be up to 8pm... At 635 pm i received e-mail stating they were hand delivered when they never arrived.. I called customer service whom informed me they couldnt get in touch with the floristand offered me 25% off my next purchase hence no birthday flowers and no chance of me using them again....DO NOT USE TELEFLORA!!!
6 May 2026
Unprompted review
Reply from Teleflora
Hello Kevin M.,
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations.
Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right.
Kind regards,
Erika P.
TFHQ
Ordered flowers to 91st bday be delivered for…
Ordered flowers to be delivered for sisters 91st birthday on May 4th ( put in delivery on Saturday 2nd) they didn't arrive on the 4th at 11 pm at night and email said call so I did they said although confirmed the CC needed to be changed so did that then no flowers on 5 th , no email ,called on 7th they said delivery still waiting!!!¡! I cancelled. What a terrible company if $$ not returned I will go further. This was ordered by my husband for his sister,it was better I write review than him 😕
1 May 2026
Unprompted review
Reply from Teleflora
Hello Trish Adams,
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations.
Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right.
Kind regards,
Erika P.
Do not use teleflora unless you like throwing away money.
Do not use teleflora unless you don't care want is sent. I was trying to send an arrangement of all sunflowers because that is the persons favorite flower. Plus it was suppose to be a pick me up as to finish the school year strong. They got some arrangement that was half the size of the one I ordered so not even worth the $112 I spent on the original arrangement. There was not even 1 single sunflower in the arrangement and some of the flowers where already wilted. I did call to see what they would do and I got a tiny refund that did not even cover the tax and delivery fee. Go elsewhere.
6 May 2026
Unprompted review
Reply from Teleflora
Hello Beth Kane,
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations.
Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right.
Kind regards,
Erika P.
TFHQ
I’m extremely disappointed with my…
I’m extremely disappointed with my experience ordering from Teleflora. I placed an order early this morning for same-day delivery, expecting a reliable and timely service. Instead, my order sat unfulfilled all day with no updates or communication. Then, at the very end of the day—after it was far too late to make other arrangements—they canceled the order entirely.
What makes this even worse is that I now have to wait 2–10 days just to get my money back. That’s completely unacceptable, especially considering they failed to provide the service I paid for in the first place.
This kind of poor communication and last-minute cancellation is frustrating and unprofessional. If you’re counting on timely delivery for an important occasion, I would strongly recommend looking elsewhere. I won’t be using Teleflora again.
6 May 2026
Unprompted review
Reply from Teleflora
Hello Michelle Newsome,
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations.
Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right.
Kind regards,
Erika P.
TFHQ
EXTREMELY POOR SERVICE
EXTREMELY POOR SERVICE. STAY CLEAR! Ordered a flower arrangement for my daughter who just got married !!.They claim it was hand delivered . My daughter said it was NOT delivered to her. I contacted them and they said it was hand deliverd and signed with initials. But it was not my daughter's initials . They delivered an over $100 arrangement to someone else. And will not make a refund or offer another arrangement. Their mistake, my loss. Never again will I do business with this horrible business who just hands an expensive arrangement to just anyone. SHAME ON THEM!!!
4 May 2026
Unprompted review
Reply from Teleflora
Linda,
I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it with the information provided. Our goal is to provide exceptional service, and we regret that we did not meet expectations. Please contact us at 1‑800‑822‑9547 or via email or chat at Teleflora.com so we can assist further and make this right.
Sincerely,
Kevin L
Teleflora.com
The flowers were delivered ahead of requested date
The flowers were delivered ahead of time but the response was great. The flowers are beautiful and the vase is just like the one pictured. Thank you!
29 April 2026
Unprompted review
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