I ordered Teleflora's Grow Positive Garden and received a vase of flowers. The garden was a wooden box with succulents and plants that last year round and received flowers that will die in a week. Ve... See more
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Review summary
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I placed an order for a friend’s birthday and spent a long time choosing the arrangement. I had a credit, so I first tried placing the order online. Discount code would not work, so I called in the or... See more
Company replied
I paid for 5/10 delivery which was extra and it was delivered on 5/9. What I ordered and what I got was nothing like the picture. It was half the size and none of the same flowers. I even got messa... See more
Company replied
Didn't get what I ordered I ordered the Enchanted Cottage arrangement that has lavender and white roses for my mom, and she received a totally different arrangement.
Company replied
Company details
Information provided by various external sources
At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
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United States
- www.teleflora.com
1.8
Poor
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
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Charged me but never delivered flowers
Charged me but never delivered flowers, ruined Mother’s Day
10 May 2026
Unprompted review
Reply from Teleflora
Hello CS!
We’re truly sorry your Mother’s Day order was not delivered. We understand how disappointing this was and apologize this happened on such a special day.
We’d like the opportunity to review your order and make this right. Please call us at 1-800-822-9547 with your order number so we can assist you personally.
Thank you for sharing your experience. We are looking forward to hearing from you!
Sincerely,
Kevin L
Teleflora.com
Never delivered my mother's mother's…
Never delivered my mother's mother's day flowers even though I placed the delivery a month out. No explanation, no apology. I WILL NEVER USE AN ONLINE FLORIST AGAIN. ESPECIALLY NOT THIS SHITSHOW COMPANY. SAVE YOUR MONEY!!!
10 May 2026
Unprompted review
Reply from Teleflora
Hello Natalie Goode-Henry!
We’re truly sorry your Mother’s Day order was not delivered. We understand how disappointing this was and apologize this happened on such a special day.
We welcome the opportunity to review your order and make this right. Please call us at 1-800-822-9547 with your order number so we can assist you personally.
Thank you for sharing your experience. We are looking forward to hearing from you!
Sincerely,
Kevin L
Teleflora.com
Left my mom with nothing on mother's…
Left my mom with nothing on mother's day!
10 May 2026
Unprompted review
Reply from Teleflora
Hello Josh Marler!
We’re truly sorry for any issue with your floral gift. We understand how disappointing this is and apologize this happened on such a special day.
We’d like the opportunity to review your order and make this right. Please call us at 1-800-822-9547 with your order number so we can assist you personally.
Thank you for sharing your experience. We are looking forward to hearing from you!
Sincerely,
Kevin L
Teleflora.com
Teleflora ruined my mother‘s Mother’s…
Teleflora ruined my mother‘s Mother’s Day never got my order called six or seven times was promised emails that I never got. I called three days in advance to have this order ready. They promised it would be here by the 10th empty promises. This could be my mom‘s last Mother’s Day, and I wanted it to be special well so much for that. Stay away from this company stay far far away from this company. Let’s see if I get my refund now that’s gonna be a whole other fiasco watch anyway this company terrible terrible terrible.
10 May 2026
Unprompted review
Reply from Teleflora
Hello Barry,
We’re truly sorry for the disappointment and frustration this caused, especially while trying to send flowers for Mother’s Day. This is not the experience we strive to deliver, and we sincerely regret the inconvenience.
After reviewing your order, I can confirm that a full refund has been issued to your original payment method after speaking with you. If there is anything else we can assist you with, please call us at 1-800-822-9547 so we can assist you as you deserve.
Thank you for sharing your experience. Again, our apologies.
Sincerely,
Kevin L
Teleflora.com
Mother’s Day Disaster: Misleading Order Status, Operational Chaos, and Zero Delivery
Teleflora completely failed when it mattered most.
I placed a Mother’s Day order in advance for a major metro area, and their system showed it as “being fulfilled” until after noon on Mother’s Day, only to then cancel because they “couldn’t find a florist.”
By then, it was too late to replace the gift, as I live in a different state.
As someone working in supply chain and operations leadership, the issue here isn’t just execution- it’s a flawed system design. Allowing an order to remain in “fulfilled” status without secured downstream capacity is a fundamental breakdown in forecasting, network planning, and customer communication.
More importantly, there is an ethical layer here that affects both consumers and small businesses. Teleflora operates as an intermediary, routing orders to local florists who receive only a small fraction of what customers pay while Teleflora retains the majority in fees. That imbalance puts independent florists under pressure to accept low-margin, high-volume holiday orders they often cannot realistically fulfill- creating exactly the kind of failure I experienced.
The result is predictable for them as a cooperation but a gamble for us as the consumer due to overstated capacity, misleading order status, and last-minute cancellations that disguise the true lack of fulfillment capability.
For a business where Mother’s Day is their Super Bowl, this is unacceptable. A refund does not make up for a missed Mother’s Day gift or the lack of transparency. A 50% future-use coupon was offered, which felt insulting, and disconnected from the impact of the failure.
I will not use Teleflora again for anything + I would caution others who rely on accurate fulfillment and ethical treatment of both customers and local florists.
10 May 2026
Unprompted review
Reply from Teleflora
Hello Reb Lee!
We’re truly sorry that your Mother’s Day order did not meet your expectations and was ultimately canceled on the day. We understand how disappointing it was to see the order listed as “fulfilled” only for it to be canceled too late to make other arrangements.
We sometimes need to cancel orders when the product is not available and we do not want to send something that will not meet expectations. We regret this happened and that we didn’t communicate the situation more clearly.
We welcome the opportunity to speak with you and see how we can better address your experience. If you would, please call us directly at 1-800-822-9547 so we can assist you.
Thank you for sharing your feedback. This will help us with our continuing efforts to improve our customers’ experiences. We’re sorry again for letting you and your mom down on her special day.
Sincerely,
Kevin L
Teleflora.com
3/4 delivered... kinda?
I ordered four bouquets through Teleflora for Mother’s Day weekend, specifically scheduling Saturday delivery because I work 12-hour nursing shifts and wouldn’t be home Friday. I also paid extra for Saturday delivery.
On Friday morning, one bouquet was unexpectedly delivered while I was at work. To the florist’s credit, they explained they had been told Friday delivery and even offered to come pick the flowers back up and redeliver them Saturday when I explained the situation. Thankfully, I was able to get someone to my house to bring them inside.
Saturday, I received confirmation that all four bouquets would arrive that day. Two more bouquets finally showed up around 9:30 PM Saturday night. While I understand Mother’s Day weekend is incredibly busy, delivering flowers that late at night is stressful, especially when I still had one bouquet completely missing and needed all four the next morning.
By Sunday morning, the fourth bouquet still had not arrived. I contacted Teleflora, and customer service was polite and did issue a refund after being unable to contact the florist. However, a refund didn’t solve the actual problem: I had specifically ordered four bouquets because I was seeing four important women on Mother’s Day. Instead of enjoying the morning, I spent it frantically driving to multiple stores trying to find replacement flowers at the last minute.
The bouquets that did arrive were beautiful, and I appreciate the florists who completed them during an obviously overwhelming holiday weekend. My frustration is mainly with the lack of communication, inaccurate delivery scheduling, and paying extra for guaranteed Saturday delivery that ultimately wasn’t honored.
Considering the already high bouquet prices plus substantial delivery fees, I expected more reliability and transparency. Unfortunately, this experience makes me hesitant to order through Teleflora again.
9 May 2026
Unprompted review
Reply from Teleflora
Hello Madeline Moore!
We’re truly sorry your Mother’s Day experience did not meet your expectations. We understand how frustrating it was to have the bouquets arrive on different days — especially while working 12-hour nursing shifts — and that one bouquet was still missing on Sunday morning.
We apologize for the late Saturday delivery and the lack of clear communication. A refund doesn’t fix the stress of last-minute adjustments on such an important day.
After reviewing the orders, I see a full refund has been issued for the order we were unable to fulfill. If we can assist you with anything further, please call us directly at 1-800-822-9547 as we always welcome hearing from you.
Thank you for sharing your experience. We’re sorry again for the inconvenience.
Sincerely,
Kevin L
Teleflora.com
Should've just bought the dead CVS Flowers Instead
DO NOT BUY - WILL NOT SEND ACTUAL ARRANGEMENT YOU PURCHASE
For Mother's Day I could not attend in person, so opted to send flowers instead. I upgraded the arrangement 'Premium' and paid $196 ensure it would look nice. To my horror when I get a text that they delivered, I see a drug store flower arrangement with some partially dead flowers that look nothing like what I paid for.
In calling Teleflora to either rectify this or get a refund for these junk flowers - I was offered a '25 % refund '. I escalated to the manager immediately, as the flowers sent weren't even worth the value of the refund. The manager ended up doing a full refund with a 50% off next order but after seeing what was delivered, i could not trust that they would send anything of quailty next time.
Absolutely absurd and terrible mothers day experience.
10 May 2026
Unprompted review
Reply from Teleflora
Hello nyc_hk_review!
We’re truly sorry your Mother’s Day experience did not meet your expectations. We understand how disappointing it was to receive an arrangement that fell far short of what you ordered and paid for.
We apologize for the poor quality delivered. If there is anything else we can do to make this right, please call us directly at 1-800-822-9547 so we can assist you personally.
Thank you for sharing your feedback. We’re sorry again for disappointing you on Mother’s Day.
Sincerely,
Kevin L
Teleflora.com
Horrible in every way
Horrible in every way! I ordered a well ahead for Mother's Day and they simply didn't deliver! When I called to ask for it to be delivered the next day they said no unless I paid again!! No offer of help in any way to get my Mother's Day order delivered. I don't know if I'll get a refund either. Avoid at all costs, shop anywhere else!
10 May 2026
Unprompted review
Reply from Teleflora
We’re truly sorry your Mother’s Day order was not delivered. We understand how disappointing and frustrating this was, especially after ordering well in advance.
Unfortunately, I am unable to identify the order with the information provided. If you would, please reach out to us at 1-800-822-9547 or use our email or chat feature at Teleflora.com so that we may ensure a satisfying resolution has been provided.
Thank you for your feedback. We’re sorry again for letting you down on Mother’s Day.
Sincerely,
Kevin L
Teleflora.com
Late cancellation and poor care
They decided late afternoon to leave me a voicemail that they didn’t have a flower delivery for my mother in law on Mother’s Day!! I could’ve just ordered on DoorDash but wanted to book ahead and make sure I’d have flowers for her… by the time I got the notice there wasn’t anything open. And the man Romeo that called didn’t care at all that I was upset!!! I will never consider them!!!
10 May 2026
Unprompted review
Reply from Teleflora
Hello Customer!
We’re truly sorry your Mother’s Day order for your mother-in-law was not delivered. We understand how upsetting it was to receive a late voicemail on the actual day, leaving you no time to make other arrangements.
Unfortunately, I am unable to identify the order with the information provided. If you would, please reach out to us at 1-800-822-9547 or use our email or chat feature at Teleflora.com so that we may ensure a satisfying resolution has been provided and give you the communication that you deserve.
Thank you for your feedback. We’re sorry again for disappointing you on Mother’s Day.
Sincerely,
Kevin L
Teleflora.com
I would leave 0 stars but not an…
I would leave 0 stars but not an option!! They sent an email flowers were delivered but they weren’t and this was a day after they were supposed to be delivered and when I called to get the flowers delivered they said they could only refund me but they could send the flowers!! Unbelievable!! You can’t do what you say you are going to do what your company advertises it does!!
10 May 2026
Unprompted review
Reply from Teleflora
Hello Kathryn Blanchette!
We’re truly sorry your Mother’s Day experience did not meet your expectations. We understand how disappointing this was and that we fell short of your expectations.
After reviewing the order, I see a full refund has been issued back to your original form of payment and a future discount code was issued. However, if you have any additional concerns or questions, please reach out to us at 1-800-822-9547.
Thank you for sharing your feedback, as it helps us improve and make our customers’ experience better. We’re sorry again for disappointing you on Mother’s Day.
Sincerely,
Kevin L
Teleflora.com
Order never delivered. They refused to do anything about it.
I made my order, then got an email stating that it was delivered when it wasn’t. They basically lied. When I called customer service of course it was in the Philippines wherr several uninformed and unhelpful workers basically told me I had signed for the order. When I asked them to send me a copy of it then they changed their mind that I hadn’t signed for. They only had a receipt from the Florist. They also would not give me the florist name in order to take care of this locally. then they said it would take 1 to 2 weeks to refund my money. Funny how it came out of my account in under 30 seconds when it was going the other direction. My wife is celebrating what may be her last Mother’s Day, and Telaflora ruined it. Absolutel y stay far away from this company as you can.
8 May 2026
Unprompted review
Reply from Teleflora
Hello Randy Kiriluk!
We’re truly sorry your Mother’s Day order was never delivered and that you received a “delivered” notification. We understand how frustrating and disappointing this was — especially given the situation.
We apologize for the inaccurate status update and the unhelpful experience with customer service. We are always striving to do better.
After reviewing your order, I can confirm that a full refund has been issued back to your original form of payment. Although we issue refunds quickly, unfortunately, it takes your bank or financial institution 2-10 business days to reflect it on your account, or by 5/25/26.
If there is anything else we can assist you with, please reach out to us at 1-800-822-9547 or you may use our email of chat feature located at Teleflora.com.
Thank you for sharing your experience. We’re sorry again for disappointing you and your wife on her special day.
Sincerely,
Kevin L
Teleflora.com
Garbage!!
Garbage! Canceled my order without notice. No email, no text, no nothing! Will never use or recommend this service.
9 May 2026
Unprompted review
Reply from Teleflora
Hello C Simpson!
Thank you for reaching out to Teleflora.com
I am truly sorry we were unable to fulfill your order. We understand how disappointing this is and that we failed to provide you with the service you deserve.
We welcome the opportunity to speak with you so that we may address any concern you may have. If you would, please call us at 1-800-822-9547 where we will be happy to assist you.
Thank you for sharing your feedback.
Sincerely,
Kevin L
Teleflora.com
The Mothers Day arrangement (Bee Sweet…
The Mothers Day arrangement (Bee Sweet Bouquet) was a hit. The online ordering process was easy, delivery was on time and the flowers were fresh and lovely.
8 May 2026
Unprompted review
BAIT AND SWITCH!! Premium price for way less than premium flowers!
What you order is not what you receive not even close - not in quality not in the way it's arranged not in the type of flowers shown. I paid for premium arrangement for my mother for Mother's Day that was delivered yesterday and what she received I wouldn't have paid $10 let alone $167 that I actually paid. I highly recommend calling a local florist in the area in which you want to send flowers and check out their website/reviews and order directly from them so if there's a problem you have someone to hold accountable. I absolutely positively do not recommend using Teleflora for purchasing flowers. All these third-party websites are the same Teleflora, FTD, 1-800 Flowers, what they are advertising is not what you get when they send the order to the local florist. Horrible experience I will never do that again.
8 May 2026
Unprompted review
Reply from Teleflora
Hello Anna Maria,
We’re truly sorry for the disappointment this caused, especially for a Mother’s Day gift. We understand how upsetting it is when an arrangement does not reflect what was presented online—particularly at a premium price point—and we regret that this was your experience.
After reviewing the order, we’ve issued a full refund and added a 50% discount toward a future purchase as a gesture of goodwill. While this doesn’t undo the frustration or the letdown your mother experienced, we hope it acknowledges that we take your concerns seriously.
Teleflora works with local florists to fulfill orders, and while this allows us to support small businesses, it’s essential that delivered arrangements align closely with what’s advertised. We’re sorry that we missed the mark in this case and appreciate you sharing such candid feedback, which helps us identify where improvements are needed.
Thank you for taking the time to let us know about your experience, and we apologize again for the disappointment.
Kind regards,
Lauran
Teleflora
No delivery, no explanation
I paid almost $150 for two arrangements on May 7 for delivery the Saturday before Mothers Day (which is May 10). I wish I had seen all the 1-star reviews before doing so, to have saved myself the necessity of writing my own.
One of the arrangements was delivered, while the other was not. It left me wondering, "What gives?"
But who can say since customer service is impossible to reach. Neither the "Live Chat" nor the 800-number is satisfactory--on hold with both for over an hour. Here's the cliffhanger: 1) where is the second arrangement, 2) will my mother actually receive it, 3) when will I receive a refund.
What's not a mystery: I won't ever use or recommend this service again no matter how many "you've got a coupon waiting!" emails I receive. Abysmal service for an important holiday.
8 May 2026
Unprompted review
Reply from Teleflora
Hello S Williams,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been—especially for an important holiday like Mother’s Day.
We’d like to look into the missing arrangement and provide clear answers about the delivery status and any applicable refund. To locate the order and review what happened, we’ll need a bit more information. Please contact us directly at 800-822-9547 or email us at operationsupport@Teleflora.com and provide the order number along with the full name of the recipient for the undelivered arrangement (and delivery date, if available).
Once we have those details, we can investigate promptly and follow up with next steps. We sincerely apologize for the inconvenience you’ve described and appreciate the opportunity to review this further.
Kind regards,
Lauran
Teleflora
Flowers eventually delivered
I placed two orders to be delivered on different days to my two daughters in different cities. One was delivered on time. When the other hadn't been delivered on the day requested, I called Teleflora. Teleflora immediately refunded 25% of my cost and also gave me a 25% discount on future orders. Two days after the requested delivery date the flowers I ordered were delivered to someone else, the ones that were delivered were not the flowers I ordered, and the enclosed card was for someone else! Fortunately it was caught and the driver promised to return with the correct flowers and card. Eventually both my daughters received the flowers I had ordered for them.
8 May 2026
Unprompted review
Reply from Teleflora
Hello Patrice,
Thank you for taking the time to share your experience with us. We appreciate the opportunity to address your concerns.
We’re glad to hear that both of your daughters ultimately received the flowers you ordered, and that one of the deliveries arrived on time as planned. That said, we sincerely apologize for the issues you encountered with the second order—including the delayed delivery, the incorrect arrangement and card, and the confusion caused by the initial misdelivery. We understand how unsettling that must have been, especially when sending gifts to loved ones in different cities.
We did issue a 25% refund for the affected order along with a 25% future-discount as soon as the delay was reported. While we’re relieved the situation was eventually corrected by the florist, we recognize that this does not excuse the stress and inconvenience you experienced.
Your feedback is important to us and has been shared internally to help prevent similar issues in the future. Thank you again for your patience and for allowing us the chance to make things right.
Kind regards,
Lauran
Teleflora
DO NOT USE THIS SERVICE
DO NOT USE THIS SERVICE. This has to be the single worst experience I have had. Ordered flowers for Mother's Day about 5 days ago. Set them up to be delivered on Saturday thinking that it would be a little less busy and there should be no excuses. After the 7pm deadline for delivery passed, I reached out to them. Only at that time did they say they would not be able to deliver the arrangement and simply issued a refund (at about 7:30 PM). No attempts to make it right. No attempts to get a different arrangement out or use a different florist. Just "oh well, here is your money back that we've been holding for almost a week." Do yourself a favor, do not use this service at all. Don't bother. Don't have any hope that your experience will be different than mine. Save yourself the headache. Go elsewhere.
9 May 2026
Unprompted review
Reply from Teleflora
Hello Mike,
We’re very sorry for the disappointment and frustration this experience caused, especially for a Mother’s Day order. Unfortunately, when the arrangement could not be fulfilled as requested, the order was canceled to avoid delivering something that didn’t meet expectations.
A future discount was issued as a courtesy, and any charges associated with the canceled order were released accordingly. We understand this does not make up for the missed delivery or the inconvenience, and we sincerely regret that we were unable to provide a better resolution at the time.
Thank you for sharing your feedback—it’s important to us, and we’re sorry we fell short on this occasion.
Kind regards,
Lauran
Teleflora
Wrong flowers and wrong vase
Wrong flowers and wrong vase. Looked nothing like I ordered. Customer service is horrible. I will never trust them again.
9 May 2026
Unprompted review
Reply from Teleflora
Hello Dana,
We’re very sorry to hear about your experience and understand how frustrating it is to receive an arrangement that doesn’t match what was ordered—especially alongside difficulties with customer service. That’s certainly not the level of care we aim to provide.
We have located two Mother’s Day orders that may be associated with your review, but we need a bit more information to accurately identify the correct one. To continue looking into this, please contact us directly at 800-822-9547 and provide the recipient’s full name, along with the delivery date and order number if available.
Once we have those details, we’ll be able to review what happened with the flowers and vase and determine next steps. We truly regret your disappointment and appreciate the opportunity to look further into this for you.
Kind regards,
Lauran
Teleflora
Use a more reputable online flower delivery service
I made an order 2 weeks ago to be delivered the Friday before Mother's Day. On Saturday it had not been delivered. They do not do re-deliveries, so I got a full refund and a $25 coupon to use on a future order. Next day delivery would be $29.99, so never mind. Wish I could give zero stars.
8 May 2026
Unprompted review
Reply from Teleflora
Hello Mark,
We’re very sorry to hear about your experience and understand how frustrating it must have been when your delivery did not arrive as scheduled—especially for a Mother’s Day order.
We strive to deliver all orders on time, but when an issue occurs and a delivery cannot be completed, a refund is issued to avoid additional inconvenience. We realize this doesn’t undo the disappointment, and we regret that the situation led you to feel this way.
We’d like the opportunity to review your order in more detail and confirm exactly what happened. Please contact our customer service team at 800‑822‑9547 and have your order number available so we can locate the order and assist further.
Thank you for taking the time to share your feedback. We’re sorry we missed the mark on this occasion and appreciate the chance to look into this for you.
Kind regards,
Lauran
Teleflora
The worst experience ever
After hours on a non-user friendly website setting up the order, trying to enter a promo code, then contacting customer service to enter the code, them telling me to put through the order and then they would apply the code, them not being able to pull up the order after it was placed despite sending the confirmation email of my order, then suddenly being able to after another big chunk of time and finally getting the promo code entered... They cancelled my order saying it could not be fulfilled with their network of florists. Why offer a product on your site that cannot be fulfilled? Why offer promo codes that cannot be entered? Why treat customers mourning the loss of a friend, trying to send something nice to the grieving family, this way? I will not be ordering from them again. Steer clear! 0 stars
9 May 2026
Unprompted review
Reply from Teleflora
Hello T L,
We’re truly sorry for the frustration and disappointment you experienced, especially while trying to send condolences during such a difficult time. That is certainly not the experience we want for our customers, and we sincerely regret the inconvenience caused throughout the ordering process.
Product availability can occasionally vary based on our local florist network, and when an item cannot be fulfilled as intended, orders may be canceled to avoid delivering something that doesn’t meet expectations. That said, we understand how upsetting it is to go through the effort of placing an order—particularly with a promo code—only to have it canceled.
We’d like the opportunity to review your experience in more detail and see if there’s anything we can do to address your concerns. To do so, please contact us directly at 800-822-9547, and provide your order number, so we can locate the details and investigate further.
We truly apologize for the added stress this caused during an already emotional time, and we appreciate you sharing your feedback.
Kind regards,
Lauran
Teleflora
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