Teddyway Reviews 118

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like plush toys are soft, well-made, and durable, often exceeding expectations. Many people are delighted with the size and appearance of their purchases, finding them to be perfect gifts and exactly as described on the website. The ordering process is frequently highlighted as smooth and efficient. However, some customers experienced issues with delivery, reporting significant delays and a lack of communication regarding their orders, with some packages not arriving at all. A few people also mentioned difficulties reaching customer service initially, though others found the support team to be responsive and helpful once contact was established, especially in resolving delivery problems.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the high quality, premium feel, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers experienced fast and... See more

Quality

Consumers consistently express high satisfaction with product quality. Many reviewers highlight that products... See more

Order

Users describe positive interactions with order. Many customers praise the smooth ordering process,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support as perfect,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the Teddyway Popo Big Plush Teddy Bear XXL for my daughter's birthday, and she absolutely adores it. The bear is super soft, really big, and the stitching feels solid. Delivery was faster than I... See more

Company replied

Rated 5 out of 5 stars

I had a question about size before ordering and their customer service responded quickly and helped me choose the right one. Delivery was fast, the bear is huge (and cuddly!) and my daughter loves it.... See more

Company replied

Rated 5 out of 5 stars

My daughter received a plush toy from Teddyway for her birthday and she loves it. The material feels premium, the size is perfect, and the order process was smooth from start to finish. Customer servi... See more

Company replied

Rated 5 out of 5 stars

Our son immediately replaced all his other toys with the giant teddy we got him. It’s now his playmate, beanbag chair, and nap bed all in one. Couldn’t ask for more.

Company replied


Company details

  1. Toy Store
  2. Gift Shop
  3. Hobby Store

Written by the company

Teddyway® - Home of the softest toys and the warmest hugs, crafted with love for every heart!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

118 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Nice Teddy bear

I bought Teddy bear for my youngest daughter, she was so happy about it. The bear is more popular in our house than me now. HAHA

28 July 2019
Unprompted review
Teddyway logo

Reply from Teddyway

Thank you Sharlin!

We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.

Thank you for choosing us!

Best regards,
Teddyway team

Show reviews in all languages. (118 reviews)

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