Amazing customer service! I had a few questions before ordering and they replied quickly and kindly. The giant bear I bought looks incredible in our living room. Highly recommend this shop.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a question about size before ordering and their customer service responded quickly and helped me choose the right one. Delivery was fast, the bear is huge (and cuddly!) and my daughter loves it.... See more
Company replied
I got the Teddyway Popo Big Plush Teddy Bear XXL for my daughter's birthday, and she absolutely adores it. The bear is super soft, really big, and the stitching feels solid. Delivery was faster than I... See more
Company replied
My daughter received a plush toy from Teddyway for her birthday and she loves it. The material feels premium, the size is perfect, and the order process was smooth from start to finish. Customer servi... See more
Company replied
Company details
Written by the company
Teddyway® - Home of the softest toys and the warmest hugs, crafted with love for every heart!
Contact info
Liepų g. 83, 92195, Klaipėda, Lithuania
- +370 619 65777
- info@teddyway.com
- www.teddyway.com
4.5
Excellent
118 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
85"}
I placed order #46265 on 04.04.2026.
The delivery was initially delayed beyond the stated 2–4 business days, and communication was not ideal at the beginning.
However, once the support team got involved, the issue was clarified and the order was eventually delivered safely.
Thank you for the assistance — in the end, everything was resolved satisfactorily.
4 April 2026
Unprompted review
Highly recommended
I had a problem with delivery but assistance helped me very well. Actually I am still waiting the missing parcel but support was perfect and always very kind. Products are high quality so higly recommended.
9 March 2026
Unprompted review
Reply from Teddyway
Thank you Morphé!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
I had a great experience with Teddyway
I had a great experience with Teddyway. At first I was a bit concerned because I had seen some negative reviews online. However, the customer support was very responsive and kept me informed about the situation.
In the end everything worked out perfectly. The product was excellent, exactly as described, and the quality exceeded my expectations. Communication was professional and helpful throughout the process.
I highly recommend Teddyway and would definitely order again.
2 March 2026
Unprompted review
Reply from Teddyway
Thank you Christos!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
everything went good delivery was 2…
everything went good delivery was 2 days thanks for the best service!)
13 February 2026
Unprompted review
Reply from Teddyway
Thank you Rihards!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Do not order from those scammers!!
I’ve placed an order a week ago and I didn’t receive a confirmation email.. not a single email since then… I texted them 2 times through email and they never answered me.. now I’m calling them and they don’t answer. That seems to me like a scam so I lost 80€. Do not order from those scammers!!
13 February 2026
Unprompted review
Reply from Teddyway
Dear Νικόδημος,
We haven't got any information from your side. Can you tell us your order number or just send us an email with your contact details? Because we have no opportunity to reach you.
Best regards,
Teddyway team
This is a trustworthy platform with…
This is a trustworthy platform with great after sale services!
18 December 2025
Unprompted review
Reply from Teddyway
Thank you Efstathia!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Affordable shipping
Affordable shipping, even on a larger order, and everything arrived in perfect shape.
16 December 2025
Unprompted review
Reply from Teddyway
Thank you Andrea!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Reply from Teddyway
Thank you Yvonne!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
The giant plush is honestly massive and…
The giant plush is honestly massive and really well filled. The material feels premium and it keeps its shape. Very happy with the quality.
12 December 2025
Unprompted review
Reply from Teddyway
Thank you Estrella!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Customer support was helpful and…
Customer support was helpful and friendly when I had question. Highly recommend.
8 December 2025
Unprompted review
Reply from Teddyway
Thank you Rafaela!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
I placed a larger order of toys
I placed a larger order of toys, and even the shipping cost was totally reasonable. Everything arrived in perfect condition.
8 December 2025
Unprompted review
Reply from Teddyway
Thank you R.Scudero!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Great quality and great customer service
the toy is lovely and is shipped quickly
8 December 2025
Unprompted review
Reply from Teddyway
Thank you Véra!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Not able to Get in Contacts with them
I tried multiple times to contact Them but always got this message back:
„
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
550 No mailbox by that name is currently available
“
I also tried to Call them but there no one answerd as well.
The issue was resolve so i got refundet and i am Finaly done it seems Like it was a Gmail Problem and its resolved so its okay.
1 December 2025
Unprompted review
Reply from Teddyway
Hello Philipp,
We’re very sorry for the inconvenience. On December 3 we experienced technical issues with our website and email system, so your message may not have reached us. Everything is now working properly and you can contact us at info@teddyway.com and we’ll be happy to assist you.
Best regards,
Teddyway team
The site is easy to use
The site is easy to use, I found exactly the bear I wanted, and the checkout was simple. Shipping was pretty fast, and the bear showed up in perfect condition. Very happy with the purchase.
25 November 2025
Unprompted review
Reply from Teddyway
Thank you Kottaaa!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
My niece is crazy about her new teddy
My niece is crazy about her new teddy. She named it Fluffy right away. The plush toy feels premium, the fabric is very soft, and the size is big but manageable. Customer service helped me pick the right one super quickly.
25 November 2025
Unprompted review
Reply from Teddyway
Thank you Elisabeth!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
I got the Teddyway Popo Big Plush Teddy…
I got the Teddyway Popo Big Plush Teddy Bear XXL for my daughter's birthday, and she absolutely adores it. The bear is super soft, really big, and the stitching feels solid. Delivery was faster than I though - great gift idea!
19 November 2025
Unprompted review
Reply from Teddyway
Thank you!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
Ordered a 160cm teddy bear and I was…
Ordered a 160cm teddy bear and I was honestly surprised how weel made it is. The material is plush but durable, and the size is just perfect for cuddling. The package came cuts, too - felt like opening a present.
18 November 2025
Unprompted review
Reply from Teddyway
Thank you Antoinette!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
My daughter received a plush toy from…
My daughter received a plush toy from Teddyway for her birthday and she loves it. The material feels premium, the size is perfect, and the order process was smooth from start to finish. Customer service answered my sizing question quickly. Very satisfied.
15 November 2025
Unprompted review
Reply from Teddyway
Thank you Elena!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
I had a question about size before…
I had a question about size before ordering and their customer service responded quickly and helped me choose the right one. Delivery was fast, the bear is huge (and cuddly!) and my daughter loves it. A solid purchase all round.
5 November 2025
Unprompted review
Reply from Teddyway
Thank you Gabriel!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
This shop feels trustworthy and reliable
Their products are cute, high-quality, and the site is easy to use.
3 November 2025
Unprompted review
Reply from Teddyway
Thank you Patricia!
We are delighted to hear that you are satisfied with our products and services. Your positive feedback means a lot to us and motivates us to keep improving our quality and performance. We value your feedback and satisfaction and we always strive to meet your expectations and needs.
Thank you for choosing us!
Best regards,
Teddyway team
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