System has worked really well since install after 12 months use. Some of the radiator units have needed a reset but this has only been a few times over the course of a year. I moved away from Nest bec... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a very alarming and worrying 24 hours, one of tado's technical team amended details giving me access to my account. I received an email from tado on 31 March stating a structural update to the... See more
System works as expected, when WiFi is not interrupted. It would be useful to have a warning when signal is blocked - - - - - - don't put metal cans on a shelf in the signal path.
The switch over from my old danfoss wall unit a year ago was easy. The control i have whether at home or not is a plus. I like the window open function which saves me moaning at the wife and I am trac... See more
Company details
Information provided by various external sources
At tado° we believe in the possibility of living effortlessly and sustainably. Therefore we are committed to creating cutting edge technology designed to add intelligence to the devices we all use every day. We take these devices, connect them to the internet, give them access to data and add intelligent software. Headquartered in Munich, tado°, the European market leader in intelligent home climate control solutions, was founded in 2011. With its Smart Thermostat and Smart AC Control, tado° revolutionizes the way energy is consumed at home. Through the use of a geo-aware app, tado° automatically adjusts the temperature based on the residents’ locations, enabling households to significantly save on energy costs while reaching a higher level of comfort.
Contact info
Sapporobogen 6-8, 80637, Munich, Germany
- contact@tado.com
- www.tado.com
3.5
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply works 👍
27 March 2026
Unprompted review
Value for money versus leading brands
Value for money versus leading brands, recommending by my energy provider Octopus
14 April 2026
Unprompted review
I am very satisfied with the system
I am very satisfied with the system. It is user-friendly and easy to navigate, and I believe that it has already helped me save money.
13 April 2026
Unprompted review
Terrible system. AVOID, use something else!
Terrible system. Costing me a fortune in gas. Main controller doesn't respond to controls from the app, and stays on for hours after it's been showing as 'off' in the app. I've had to switch off the boiler manually many times. The wireless thermostats constantly disconnect even after moving the receiver into the Tado suggested optimal location. They also ignore controls from the app and don't switch or off when adjusted. Customer service refuses to believe anything is wrong, even though I've explained in great detail many times and followed their suggested instructions each time.
11 April 2026
Unprompted review
Reply from tado°
Hello Simon,
We are very sorry to hear that you feel this way and that you have been experiencing trouble with your heating system. Unfortunately, without the requested information, we cannot find the conversation you are referring to; however, we can assure you our support team gives its best to assist everyone as best as possible.
Please note that any advice/explanation you are provided with is there for a reason, as each troubleshooting process is established based on our customers' experiences and developers' thorough investigations. If there was ever anything wrong with the tado° devices, they would surely provide you with the most suitable solution to help you continue using tado° without any difficulties.
Best regards,
Your tado° team
I’m not keen on tech but the tado app…
I’m not keen on tech but the tado app is great and so easy to use
9 April 2026
Unprompted review
Customer service slow
Customer service when there was an issue was very slow, and by email, so having to wait for their response each time. When controls aren’t working it was too slow. Actually ended up giving up and moving to Hive
8 April 2026
Unprompted review
Reply from tado°
Hello Drew,
We sincerely apologize for the delay in our responses, as we can understand how furstrating that can be. While our team did address your inquiry according to the conversation we've found, we recognize that timeliness is just as important, and we will take your input seriously into consideration for future improvement, towards which we are continuously striving.
Kind regards,
Your tado° team
Great hot water and heating smart programmer
Great utility to set your programme, I particularly like the way you can remotely check / set controls (as I am sure all other smart programmers will do)
8 April 2026
Unprompted review
Easy to use, saves money.
Easy to setup. Very easy to use with either app, wall control or Alexa. Keeps the heat much more stable than my last thermostat and has saved me nearly 20 percent on my heating costs so far this month. Glad I bought it.
6 April 2026
Unprompted review
Good experience despite aggressive subscription policy
I was pleasantly surprised about perceived quality. I had Netatmo before and while it was arguably more beautiful design, they just stopped working due to quality. So hope these will last... And I love matter compatibility. Also they are really silent compared to netatmo.
5 April 2026
Unprompted review
Very useful gadget and lots of…
Very useful gadget and saving lots of money by this device especially when you away from home I'm surely recommend this ⭐️⭐️⭐️⭐️⭐️
5 April 2026
Unprompted review
Nothing but trouble
Nothing but trouble. Thermostats unreliable, one trv loves to show target/actual as 18/24 and it still belts out heat. Others just don't move when you change the temp, so the room gets really hot (this is after checking the pin, restarting the trv etc). Just really frustrating since I bought it.
4 April 2026
Unprompted review
Reply from tado°
Hello Fergus,
Without the requested information, sadly, we cannot find the conversation regarding this issue. However, to have the described addressed, we recommend that you contact support to guide you carefully through the troubleshooting and hopefully solve your case, as there can be various causes.
Kind regards,
Your tado° team
It's great that it supports Homey
It's great that it supports Homey, but some features are not possible to control. For example the hot water temperature. It is a big miss. And I don't like to pay for the additional features as a service.
4 April 2026
Unprompted review
Excellent product and service
I’m not confident at DIY so I needed a bit of advice for the Tado support team regarding replacing my existing heating and hot water system controls with my new Tado wireless system.
Igor was so patient and helpful with all my questions. I hope this review results in him getting some recognition for his exemplary customer service.
The service received will definitely ensure I will return to Tado for any purchases.
Ironically, the system was pretty straightforward to fit and the only issue was my lack of confidence.
Thank you Igor
3 April 2026
Unprompted review
Excellent never have any problems with…
Excellent never have any problems with the system
3 April 2026
Unprompted review
Poor management decisions
They reduced API usage to an unreasonably low level and their local homekit API doesn't expose the things one needs to automate stuff locally. Worked fine for years, what a pity.
If the following were made available over the local API, then the remote API would be unnecessary:
- window open detection
- heating level -> percentage the valve is on
- home and away -> At least allow setting/reading home or away locally, and then it could sync to the cloud if needed.
Alternatively, provide enough API calls per device that one owns so one can still use the existing API in a reasonable manner.
2 April 2026
Unprompted review
Reply from tado°
Hello Jonathan,
While never officially supported for third parties, we’ve historically left our REST API open and unrestricted. We believe in fair use, and we intend to continue supporting that principle.
Our involvement in implementing this limitation is an exceptional need, as we have experienced a small fraction of very frequent API users creating a disproportionately high share of our server expenses.
If you can't optimize your setup to work within the limit for non-paying users, you have the option of using the subscription or one of the officially supported integrations we offer.
Kind regards,
Your tado° team
No customer Support whatsoever
C1266788: No customer Support whatsoever. No Email, No phone. Order incomplete. The chatbot is terrible / Extremely unhelpful.
I have an unusable item and can't even have an address to return it.
I AM SURE THIS IS ILLEGAL IN UK to take money and have no re-dress, but Germany company.
1 April 2026
Unprompted review
Reply from tado°
Hello Paul,
We kindly ask you to view all the possible ways of contacting us on our Help Center, which are explained in detail and can help you reach us. In addition to those, please note that during the conversation with the chatbot, you may request to speak to a team representative in case you don't find the earlier responses sufficient.
Once you've reached one of our support agents, they will conduct further investigation of the described matter and advise you adequately so that you can continue using tado° as expected and your inquiry is fully addressed.
Best regards,
Your tado° team
An alarming situation but, after much worry, with a good outcome
After a very alarming and worrying 24 hours, one of tado's technical team amended details giving me access to my account.
I received an email from tado on 31 March stating a structural update to their app, including introducing an Admin user for each tado Home. My home's tado had been installed in 2015 by my now late-husband. The email showed his details as the Admin user, meaning I could not update the account. From the UK you can't phone or email customer support : the only method is via a web-based chat bot. The bot could not help and advised I'd be emailed. Fortunately, today, once I had email contact with the customer support team and explained the circumstances, they were both helpful and sympathetic and updated my account, making me Admin user.
1 April 2026
Unprompted review
I raised a question with Tado and they…
I raised a question with Tado and they acted on it straight away. Very good service indeed.
30 March 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.