tado° Reviews 

My thermostat stopped working, so my heating is on permanently. Went on chat (which is rubbish), sent a complaint 2 weeks ago and no-one has bothered responding to me. Absolute joke.

Nice product. Does what it says on the package. Looking forward to integrate with other equipment

Hi I putting my heating on and off with my boiler it was annoying. So I changed to tado. It changed everything for me. I know cant get upstairs due to injury but can get my heating on no problem with my phone app

Great product for zone heating, saving 10 to 15% energy every month with the smart radiator thermostats. Only heating the parts of the house we needed to. Especially good for keeping the bedroom warm for our newborn and not having to heat the rest of the house at the same time.

System has worked really well since install after 12 months use. Some of the radiator units have needed a reset but this has only been a few times over the course of a year. I moved away from Nest because of the google takeover and loss of remote control that they introduced and with the added radiator controls, the system as a whole is much better. Especially the home/away assist which although a subscription, does work very well

I bought five Tado radiator thermostats, and one of them has never worked from day one. That alone was frustrating, but what followed was far worse: Tado’s customer support is genuinely some of the worst I’ve dealt with.

I went through every reset, workaround, and “try this” script they threw at me — not once, but with two different support agents. Hours wasted, zero progress, and absolutely no ownership from their side. Instead of simply replacing the one faulty unit, they dragged me through pointless troubleshooting that led nowhere.

At first, I just wanted a refund or exchange for the single defective thermostat. After dealing with their support, I honestly wish I could return all five. The hardware might be fine when it works, but the moment something goes wrong, you’re on your own.

If you’re considering Tado, think twice. A smart home product is only as good as the support behind it — and in Tado’s case, that support is nonexistent.

After changing from the original nest thermostat to the Tado was very easy and the Tado app is superb. Easy to navigate and full of detail. A year on and glad I made the move.

I have 5 devices from the tado° V3+ series.
I am very happy with their operation, the way they are adjusted through the application, and with the data of the room temperatures that I see either from my mobile or from my laptop.
However, I have a serious complaint.
1 of the devices was constantly losing its signal. I thought it was the device's fault and got a new one.
The problem still exists.
I searched the internet and was led to the tado page that advised for large houses (my house is 200m2) that it is recommended to have 2 Internet Bridges. It only referred to the X models, something I did not notice.
So I bought a second Internet Bridge.
Unfortunately, the V3+ models do not accept a second Internet Bridge.
I started trying to put the device in various places in the house. However, I always lost 1 Smart Radiator Thermostat.
finally a friend of mine who is an electronics guy opened the Internet Bridge and attached an external antenna. I can send you a photo. He also made me a wall mount on a 3D printer.
now everything works perfectly.
I think tado should have had the solution. equal to a bridge with a better signal (like I did it myself with advice from the internet), or a second bridge.
I would definitely recommend it to new customers but the X series.
sorry for my English, google translation.

Friendly interface and easiness to access the application.

I bought Tado because they had sponsored many YouTube videos promoting their products with OpenTherm. I have an OpenTherm boiler, and invested HEAVILY in Tado to get OpenTherm. After fitting, I found that OpenTherm had been quietly removed from their UK product. I was seriously cheesed off, but had now bought an entire Tado system with many many TRVs.
But at least I could integrate it with Home Assistant and make my heating as efficient as possible. NOW Tado have started rate limiting their API logins - so most of the time this doesn't work either.
In fact, if Tado turn off their cloud service, OR START CHARGING A SUBSCRIPTION, you're system will become useless / expensive.
I feel seriously shafted by Tado. I will never buy their products again!

Have requested assistance via Support. Sent all the details they requested and then they ended the conversation saying they will email me. They haven't and I do not have the option to start a new support case. I like the product but the support is dreadful.

My TADO X has been OFFLINE for the past 24 hours. I tried ALL the advice provided in the TADO Chatbot which is clear. However, my TADO X is STILL OFFLINE, after having rebooted the internet several times. It is USELESS to have to be so reliant on a Chatbot and not have any human being to speak to. Had l known had bad the customer support was, I would have never proceeded with TADO. I am still OFFLINE. I have replied to an email sent to me by TADO this morning and still do not have a reply. I am hoping my plumber will be able to come round in the next few days to fix the issue. It will cost money. I am hugely angry.

Bought TRVs for my entire home plus a thermostat, around €1000 total.

For about a year, everything worked well with Home Assistant. Then Tado introduced API changes that effectively broke this setup. The new limit of 100 API requests per day applies to the entire account, not per device, which is extremely restrictive for a multi-room smart heating system.

In practice, my system now works for a few hours, then hits the limit and stops updating for the rest of the day. Re-authentication also appears to count toward the same limit, so once it fails, it cannot be restored until the next day.

As a software developer myself, I understand APIs have costs. However, the data volume here is minimal. Tado's explanation that API costs are "higher than anticipated" doesn't add up with their €1000+ pricing, which is significantly higher than many competitors.

This leaves three possibilities, none reassuring:

1: Server infrastructure is inefficient - the API costs more to run than it should for such low data volume

2: Sales margins are too thin - they can't cover reasonable API costs despite premium pricing (which you'd expect to deliver a better experience)

3: Costs are overstated - the real goal is pushing subscriptions or newer hardware versions

Whichever it is, the result is the same: core functionality removed from already purchased devices... Premium priced devices! I had never imagined spending 1000€ of TRVs - but here we are. And now they dont work.

Trust gone. I would not buy from Tado again, and I recommend anyone to look elsewhere.

Absolutely terrible device…. doesn’t work as expected and impossible to get in touch with customer services. If I’d known how difficult it was to control the heating I’d never have bought it. My friend has a device called “ember” far superior

Great app working flawlessly

Worked as expected and was easy to install and setup. The perfect way to make our underfloor heating smart.

Great little boiler and the app is so easy to use

Very professional Application and a high quality product