Wiser  Reviews 394

The kit is well made and works great when set up. You do need to understand how each radiator valve, signal extender (power socket), thermostat and hub can be added back to the system if one drops off... See more

Changing router means reattaching to the hub. Instructions are not clear and hub has no off switch so rebooting, almost essential, is a chore. However the technical support, Ashley and Charlie were su... See more

This product is hard to set up but once installed brilliant product with no help from technical just don’t bother contacting them

Fitted the drayton wiser today excellent piece of kit and easy to install. The Internet hub is part of the receiver so doesnt need usb power and an ethernet port like other manufacturers. The room sta... See more

A truly awful system. Unfortunately I’ve invested, a considerable amount of money. But I think enough is enough and will change to something that works. System has a mind of its own, heating randomly... See more

Have used these product in two houses and the system itself does everything you want/expect of it. What really sets the system apart though is the customer service. The technical team (uk based) are o... See more

Our Wiser system worked well with the old router. However, with a new router, it refuses to connect, despite following all the advice. We spoke to a Wiser expert, who said we should turn off the hub f... See more

We had a problem with reconnecting our existing Wiser home hub to a new internet/wifi service after changing provider. The support team at Wiser worked with us for many weeks, including sending out... See more

Had problems connecting my hub in the house and remotely and the customer support agent Jon was superb, he walked me through several options to resolve my issues. Which we did over a couple of days an... See more

I had issues with another company's central heating control (product and support) so read some reviews and found the Wiser/Drayton solution could be a good option. The install was very easy, in... See more

I got straight through to the helpline and Mike was brilliant. He quickly found my ref no where I had reported the issue and talked me though how to fix it, waiting until I had completed each step... See more

When I had problems recently setting up the Wiser app with a gas boiler I anticipated a long wait on the help line. In fact it was answered almost immediately, I was sent further instructions and also... See more

Chlow and company were so patient. Whilst trying to set up new system I experienced difficulties, I'm no heating engineer, Chloe and Co helped me so carefully through where I'd gone wrong it was a ple... See more

Would never use a complicated heating system which relies on WiFi ever again. My system disconnected the hub from WiFi for no reason and we couldnt get it reconnected. Was told to factory reset which... See more

We have called the Technical team at Wiser a few times now since inheriting a Drayton Wifi based control system with our house. The team are always professional, friendly and quick to answer the phone... See more

Poor Hub connection on too regular a basis. Very flaky operation via the Wiser app. probably due to poor hub Wi-Fi design. Home Wi-Wfi is super Fast and rugged throughout the home. Definate and withou... See more

I had a new WiFi router put in in the summer and have not had the heating on. So the other day went to use my Wiser App to put the heating on it did not work! Not a problem, contacted Drayton straig... See more

Google Home had started declaring the devices offline even though they weren't. Google wouldn't reconnect when I tried. Not sure what the issue was but their tech support ended up escalating it. Now i... See more

Wiser System is great — but their pointless "upgrade" to the phone app is terrible, with a pointless "tips" section taking-up half the Home Screen. Previously, at a glance, you could adjust everything... See more

Once again the technical support from the wiser team has been first class. They responded to my email within a few hours offering the correct navigation path through the app to solve my issue. I have... See more

I had an interaction with Mike from the customer helpdesk. I couldn't get a new Wiser radiator thermostat to pair with the app. He gave me a set of easy to folllow instructions to follow and bingo! t... See more

Had quite a problem after changing my broadband suppler and connecting to the Wiser hub. This took a little while to fix, however everyone I spoke to was extremely helpful, pleasant and very patient... See more

Upgraded my gen1 hub to gen2 and as always the product is fantastic, the subtle changes and features on the gen2 is amazing, a rock solid system as was the gen1 but even better. The support during... See more

I managed to lose a couple of adapters for the TRV to Drayton valve. They are unfortunatly not available to buy seperatley but the support team were brilliant and found a couple and posted to me all f... See more

Every time I call Wiser I get great service. I never have to wait more than a few minutes to get through and the service provided is always very professional. This time I spoke with Michael. He was ve... See more

Wiser updated there app recently with changes to the layout of the home and control pages resulting in the weather panel disappearing. I found the weather panel very handy which gave you the outside... See more

Had the system installed for 4 months now. I used the help line to troubleshoot a few start up issues and found support excellent. Wiser transforms an old timer control to a modern controllable system... See more

Perfect service from start to finish. Queried how to get hold of a replacement part for my smart thermostat, responded quickly and shipped the part free of charge. Communication and service has been e... See more

The Wiser tech team are a credit to the company!..always quick with email responses with clear precise steps to follow. I’m quite tech savvy but even I know when you change your router there should... See more

the wiser system works really well and I'm delighted with how easy it is to use. After changing my broadband supplier I had a glitch with wiser and called their technical support helpline. They were a... See more

I had a problem with the new updated wiser home app when using the iPad. Contacted tech support, who quite quickly updated the app and now it works fine. Good customer service, thanks very much.

Took 3 goes to achieve complete reboot of hub and add back room stats but very helpful and knowledgeable support. System now back to normal

5 star support Had issues reconnecting my hub and thermostat after router change. Contacting support on a Friday evening expecting a response the following Monday. However support contacted me o... See more

This review covers the upgrade experience from the Wiser HubR to HubR 2nd generation. It’s important to screenshot all settings and schedule pages in the home app, currently no facility t... See more

This programmer will either link to your home hub or it won't. Mine did not and despite downloading updates and taking online advice from Drayton staff the hub wasn't having any of it. So I am selling... See more

I have very bad experience with Wiser Kit 1 and two putrchased at City Plumbing. Both installed and separatec customers adn both not connecting between the hub and app. Spent most of my two days t... See more

Inherited a system when we bought a new house. After changing the router name, I have now spent hours trying to connect, have contacted support who have tried to help but no success. They have to refe... See more

Just an unreliable system works ok for weeks then just decides not to connect. All down to the connectivity issue with app which seems to have a mind of its own. Frustrating 😡

Excellent customer service. Fixed my thermostat connection issue within minutes. Easy to follow, friendly, no nonsense advice. Thank you Chloe.

I have been calling a lot. The problem was determined to be a bad radiator thermostat. Then I provided a lot of additional information, which the agent Elie asked for. In the end, they said that the r... See more

Not working properly for over a day - on and off connection. So I’m thinking I have internet problems. Next day I see wiser has updated the app; new home page and “hints” on how to save energy. Now w... See more

***UPDATE After Wiser left the below reply - i thought i should let everyone know - I have already been in contact with customer support - they have been completely useless and not solved anythin... See more

Hub and thermostatic radiator valves stopped working and need manually reinstalling and the heating switched on to get heat. I’ve tried trouble shooting and sent multiple emails for help because this... See more

Have spoken with a few members of the team and had always been very quick and easy to get through to a knowledgeable member of the team, no long wait times, can be reached weekdays and weekends, very... See more

I upgraded a few months ago because I could... It's been a regrettable experience: - The new hub's zigbee range is inferior to the previous generation. - There's a phantom software 'hot water... See more

Response time to query was quick. My new smart plug appears to connect to the wiser hub but has no indication of how good a connection it is. I was unable to program the plug to turn on and off. As... See more

The app is not working properly, when signed for the app two accounts were created, the app is not what they said, the app is not tracking the books you listened. Two months ago I requested to cancel... See more

Terrible piece of kit. Change Internet provider and now won't connect to new Internet, the hub or thermostat. Tried reaching out to them with no one coming back to me.

Ellie's help was great this afternoon, very patient and knowledgeable. Thank you.