Elaine at Switch Health has been excellent and supportive. No pressure sell, no hounding, just upfront advice and an eagerness to answer our questions honestly and in a personal way. We have yet to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to highly recommend Switch Health, especially Elli, who was incredibly helpful. She listened attentively to all my needs and conducted thorough research to find the best value-for-money h... See more
Company replied
Had a great experience with Switch Health this year to renew my insurance. Josh was in touch with me and was very thorough in going through my needs, etc for the following year's insurance. He too... See more
Company replied
I have recently purchased PMI for myself and my partner. Had Alex guiding me all the way. I took my time and done lots of research, and compared lots of quotes, Alex was always patient and clearly... See more
Company replied
Company details
- Insurance Agency
- Business Insurance Company
- Health Insurance Agency
- Income Protection Insurance Company
- Insurance Broker
- Term Life Insurance Provider Company
Written by the company
Fully authorised and regulated by the Financial Conduct Authority, we are an independent insurance intermediary specialising in private medical insurance and life insurance. We work with BUPA AXA PPP AXA Health Vitality Aviva WPA The Exeter Freedom Health and many more, We compare the market and we can get health insurance deals that are not available elsewhere so we can beat any price. Get your free quote on medical insurance today and find out how much you can save
Special Trustpilot offer
Written by the company
- £100 Cashback
- We are so confident we cannot be beaten on price or quality, we'll give you £100 cashback if we cannot match or better any like for like new or existing quotations on health insurance! get a quote today by clicking on the our website link.
No1 Insurance Broker On Trustpilot
Compare and save upto 65% on your insurance
Switch Health is an award winning broker rated No1 in the country, We guarantee the best any deal on the market with exclusive deals not available elsewhere! we offer AXA PPP AXA Health Aviva BUPA Virality and many more! find out why we have the best review in the insurance market.
Contact info
Switch Health, 121 Promenade, GL50 1NW, Cheltenham, United Kingdom
- 01242 371300
- jackchandler@switchhealth.co.uk
- www.switchhealth.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer experience from James
James understands the health insurance market and was able to get a very good outcome for me.
18 November 2025
Reply from Switch Health
Dear Rashmi,
Thank you for sharing your experience! We’re delighted to hear that your advisor, James was able to leverage his expertise in the health insurance market to achieve a strong outcome for you. At Switch Health, we pride ourselves on providing knowledgeable guidance and personalized support, and it’s great to know James delivered on that commitment. We appreciate your trust in us.
Kind regards,
Switch Health
Alexandra a big thank you!
This year Alexandra looked after the renewal of our health insurance, she has been completely amazing from start of finish.
Listening to our needs and requirements and finding us an extremely competitive cover.
I highly recommend Switch Health, this is the 3rd year I have used their services, I feel so fortunate we had Alexandra.
13 November 2025
Reply from Switch Health
Dear Madeline,
Thank you so much for your wonderful feedback. We’re delighted to hear that your advisor, Alexandra was able to support you throughout your health-insurance renewal and that you felt fully listened to and well looked after.
Providing competitive cover that genuinely meets our clients’ needs is exactly what we strive for, so it’s fantastic to know this has been your experience for the past three years.
Your continued trust in Switch Health means a great deal to us, and we’re equally fortunate to have Alexandra on our team. Thank you again for your recommendation — we truly appreciate it.
Kind regards,
Switch Health
Alexandra couldn’t have been more…
Alexandra couldn’t have been more helpful. She took the time to go through all of my options and make sure I understood the differences between cover. She then followed this up with email communication that was clear and concise. It was obvious she had my family’s best interests at heart.
13 November 2025
Reply from Switch Health
Dear Laura,
Thank you for sharing your feedback. We’re delighted to hear that your advisor, Alexandra provided such attentive and thorough support. Ensuring our customers fully understand their options and feel confident in their choices is very important to us. It’s wonderful to know that her communication and care made a positive difference for your family. We’ll be sure to pass your kind words on to Alexandra and the team.
Kind regards,
Switch Health
Great Service and huge savings.
Our contact, James Lewis, was really helpful, patient and swift, making the whole process really simple for us. The saving of over 50% on what we are paying to our current provider was a great bonus too.
11 November 2025
Reply from Switch Health
Dear Phil,
Thank you so much for your kind feedback! We’re delighted to hear that your advisor, James made the process smooth and straightforward for you. Delivering great service and real savings is what we aim for, so it’s fantastic to know we achieved both. We truly appreciate your trust and look forward to continuing to support you at your renewal.
Kind regards,
Switch Health
Important advice on costs and content
The company are giving helpful advice on what the new company is offering and the amount it will cost.
10 November 2025
Reply from Switch Health
Dear Mrs Hannah,
Thank you so much for your kind feedback! We're delighted to hear that your advisor, Harpreet, was able to assist you and find a better-value deal. We truly appreciate your support and look forward to helping you again at your renewal.
Kind regards,
Switch health
Good Value
The agent was very helpful & informative he found me a better value deal for less money Excellent. Richard
10 November 2025
Reply from Switch Health
Dear Richards,
Thank you so much for leaving us a 5 star review Richard! We're thrilled to hear you found our service helpful and that we could get you a better-value deal. We really appreciate your kind words and hope to help you again in the future!
Kind regards,
Switch Health
New customer, confident in the service
Elaine at Switch Health has been excellent and supportive. No pressure sell, no hounding, just upfront advice and an eagerness to answer our questions honestly and in a personal way. We have yet to see how easy Switch Health is to work with, should we ever need to use them, however the service so far has been refreshing so I’m confident that any requirement we have to call on their services will be easy and quick to use.
Many thanks
7 November 2025
Unprompted review
Reply from Switch Health
Dear Mark,
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that your advisor, Elaine provided such a supportive and honest experience — that’s exactly the standard of service we aim for at Switch Health. It’s great to know that you felt no pressure and received clear, personal advice. We truly appreciate your confidence in us!
Warm regards,
The Switch Health Team
Did the hard work for me.
Did the hard work for me.
Great experience from start to finish. Everything explained in 'layman's' terms so l could understand. Got me the best deal for our needs.
5* review for Josh F
6 November 2025
Reply from Switch Health
Dear Audrey,
Thank you so much for your wonderful review! We're delighted to hear that your advisor, Josh made the process easy to understand and found the best deal for you. Your kind words mean a lot to us, and we’re so pleased you had a great experience from start to finish. We’ll be sure to share your feedback with Josh!
Kind regards,
Switch Health
Reply from Switch Health
Dear Claire,
We’re so glad to hear that your advisor, Howard made such a great impression! It’s wonderful to know he was kind, helpful, and so knowledgeable throughout your experience. Thanks for taking the time to share your feedback — it really means a lot to us.
Kind regards,
Switch Health
Great communication
Great communication, listened to my requirements and was able to reduce my premium.
4 November 2025
Reply from Switch Health
Dear David,
Thank you for leaving us a 5 star review! We’re delighted to hear that you had a positive experience whilst dealing with your advisor, Josh. And that he provided great communication, listened carefully to your needs, and helped reduce your premium! We really appreciate you taking the time to share your experience with us.
All the best,
Switch Health
Timely and sensitive communication.
16 October 2025
Reply from Switch Health
Dear Joanne,
Thank you for your kind review. We’re pleased to hear that Tom, your advisors communication was both timely and sensitive — it’s something we take great care to provide for every customer. Your feedback is truly appreciated. We look forward to continuing to support you at your renewal.
Warm regards,
The Switch Health Team
Reply from Switch Health
Dear Kevin.
Thank you for your kind words! We’re glad to hear you were happy with the professional service and advice from your advisor, Josh. We always strive to provide the best experience for our customers. We look forward to continuing to support you at your renewal.
Warm regards,
The Switch Health Team
Reply from Switch Health
Dear Mr Symes,
We’re so glad to hear you had a great experience with Elli. Providing fast, clear, and helpful service is what we aim for every time—thank you for taking the time to share your feedback!
Kind regards,
Switch Health
Reply from Switch Health
Thank you for leaving us Switch Health a 5 star review! Your satisfaction means a lot to us! We’re glad to hear your advisor, Alex, could assist you quickly and effectively — thank you for taking the time to share your experience.
Warm Regards,
Switch Health
Very good service
James Lewis the agent at Switch was prompt and very good to get the job done efficiently.
31 October 2025
Reply from Switch Health
Dear Mike,
Thank you for your wonderful feedback! We’re thrilled to hear that your advisor, James, provided prompt and efficient service. We’ll be sure to pass along your kind words to him — he’ll be delighted to know his efforts made a difference. We look forward to continuing to support you at your renewal.
Warm regards,
The Switch Health Team
The agent Callum Smith was very…
The agent Callum Smith was very knowledgeable an first class in all respects.
31 October 2025
Reply from Switch Health
Dear Terry,
Thank you so much for your kind words! We’re delighted to hear that your advisor, Callum provided such knowledgeable and first-class service. Your feedback means a lot to us, and we’ll be sure to pass along your compliments to him. We appreciate you taking the time to share your experience.
Kind regards,
Switch Health
Consultative and informative advice…
Consultative and informative advice making life easy to choose the most suitable plan for my family and I
29 October 2025
Reply from Switch Health
Dear George,
Thank you for your kind words and for sharing your experience. We’re so pleased to hear that your advisor, Alexandra was able to provide consultative and informative advice, helping you choose the most suitable plan for you and your family. Our goal is always to make the process as clear and straightforward as possible while ensuring you receive the best value. We truly appreciate your continued trust in Switch Health and look forward to supporting you in the years ahead.
Warm regards,
The Switch Health Team
Great service. I have dealt with Switch health for…
Great service.
I have dealt with Switch health for quite a few years now. Alexandra gave me great service this year when I switched provider. She provided me with all the information I needed and got answers to any questions she wasn’t sure about. The whole process was handled very professionally and was made very straightforward. She also saved me quite a lot of money.
28 October 2025
Reply from Switch Health
Dear Pauline,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your advisor, Alexandra was able to provide you with the professional, thorough, and friendly service we strive for at Switch Health. It’s wonderful to know that she made your transition smooth and helped you find real savings. We truly appreciate your loyalty over the years and look forward to continuing to support you in the future.
Warm regards,
The Switch Health Team
Ongoing help and advise
It was very helpful being contacted to discuss my options.
Needless to say great help and advice on what was on offer for me this coming year.
17 October 2025
Reply from Switch Health
Dear Mrs Townes,
We’re so pleased to hear that you found the discussion with your advisor, Elaine, helpful and that our team could provide clear advice on your options for the coming year. Thank you for taking the time to share your experience! We look forward to speaking with you at your renewal!
Kind regards,
Switch Health
Josh was extremely helpful
Josh was extremely helpful, explained the policy with Bupa clearly.
17 October 2025
Reply from Switch Health
Dear Janice,
Thank you for leaving us a 5 star review! We’re delighted to hear that your advisor, Josh, was able to clearly explain the Bupa policy and provide helpful support. Your feedback is greatly appreciated and will be shared with our team.
Kind regards,
Switch Health
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.