Elaine at Switch Health has been excellent and supportive. No pressure sell, no hounding, just upfront advice and an eagerness to answer our questions honestly and in a personal way. We have yet to... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I would like to highly recommend Switch Health, especially Elli, who was incredibly helpful. She listened attentively to all my needs and conducted thorough research to find the best value-for-money h... See more
Company replied
Had a great experience with Switch Health this year to renew my insurance. Josh was in touch with me and was very thorough in going through my needs, etc for the following year's insurance. He too... See more
Company replied
I have recently purchased PMI for myself and my partner. Had Alex guiding me all the way. I took my time and done lots of research, and compared lots of quotes, Alex was always patient and clearly... See more
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Company details
- Insurance Agency
- Business Insurance Company
- Health Insurance Agency
- Income Protection Insurance Company
- Insurance Broker
- Term Life Insurance Provider Company
Written by the company
Fully authorised and regulated by the Financial Conduct Authority, we are an independent insurance intermediary specialising in private medical insurance and life insurance. We work with BUPA AXA PPP AXA Health Vitality Aviva WPA The Exeter Freedom Health and many more, We compare the market and we can get health insurance deals that are not available elsewhere so we can beat any price. Get your free quote on medical insurance today and find out how much you can save
Special Trustpilot offer
Written by the company
- £100 Cashback
- We are so confident we cannot be beaten on price or quality, we'll give you £100 cashback if we cannot match or better any like for like new or existing quotations on health insurance! get a quote today by clicking on the our website link.
No1 Insurance Broker On Trustpilot
Compare and save upto 65% on your insurance
Switch Health is an award winning broker rated No1 in the country, We guarantee the best any deal on the market with exclusive deals not available elsewhere! we offer AXA PPP AXA Health Aviva BUPA Virality and many more! find out why we have the best review in the insurance market.
Contact info
Switch Health, 121 Promenade, GL50 1NW, Cheltenham, United Kingdom
- 01242 371300
- jackchandler@switchhealth.co.uk
- www.switchhealth.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Proactive and efficient
Nathan Shirley reached out to me proactively close to renewal; listened to my concerns and found some options for my go-forward PMI. He removed any anxiety around getting new insurance in place during an exceptionally busy period at work.
5 December 2025
Reply from Switch Health
Dear Amanda,
Thank you for taking the time to share your experience. We’re so pleased to hear that your advisor, Nathan’s proactive support and attentive approach helped make your renewal process smooth and stress-free, especially during such a busy time. Ensuring you feel informed and confident in your PMI options is exactly what we aim for.
We truly appreciate your feedback and are always here if you need anything further.
Kind regards,
Switch Health
Reply from Switch Health
Dear Mr Freedman,
Thank you for leaving us a 5 star review! We're so happy to hear you felt personally looked after by your advisor, Tom, and that he was able to secure competitive quotes for you.
Please don't hesitate to reach out if you need any further assistance.
Kind regards,
Switch Health
Helpful and comprehensive advice
Helpful and comprehensive advice. Reduced premiums significantly
27 November 2025
Reply from Switch Health
Dear Helen,
Thank you for your kind words! We’re glad to hear your advisor, Connor, was helpful and that we could help lower your premiums. If you ever have additional questions or need further assistance, we’re here to help.
Kind regards,
Switch Health
Saved me a third on health insurance premium
Reduced my annual health insurance premium by over 30% by finding a different provider with the same level of cover.
1 December 2025
Reply from Switch Health
Dear Mr Sprules,
Thank you for sharing your experience with us. We’re delighted to hear that your advisor, Ella was able to reduce your annual health-insurance premium by over 30% while maintaining the same level of cover. Helping our clients find the most cost-effective solutions without compromising on protection is exactly what we aim for. We appreciate your trust and look forward to supporting you in the future.
Kind regards,
Switch Health
Be active and save
Simple process that helped me get the right level of cover at a lower cost
1 December 2025
Reply from Switch Health
Dear Mr Forward,
Thank you for leaving us a 5 star review! We're glad to hear the process was simple and your advisor, Jordan, helped you secure the right level of cover at a lower cost. We appreciate your feedback and are always here to help if you need us.
Kind regards,
Switch Health
Callum was absolutely fantastic and…
Callum was absolutely fantastic and saved me a significant amount of money. Cannot recommend them highly enough!
27 November 2025
Reply from Switch Health
Dear Deborah,
Thank you so much for leaving us a 5 star review! We're delighted to hear that your advisor, Callum was able to assist you and help you save a significant amount of money. We truly appreciate your recommendation and are always here if you need anything in the future.
Kind regards,
Switch Health
Very helpful
1 December 2025
Reply from Switch Health
Dear Mr Edwards,
Thank you for your lovely feedback! We’re so pleased to hear that you received excellent service from your advisor, Donna. We truly appreciate your support, and we’re always here if you need any further assistance.
Kind regards,
Switch Health
James was very knowledgeable and was…
James was very knowledgeable and was able to answer all my questions. He came up with a good alternative to our current medical insurance at a cheaper price. Thank you.
24 November 2025
Reply from Switch Health
Dear Simon,
We’re pleased to hear that your advisor, James, was able to provide knowledgeable guidance and address all of your questions. We’re also glad he could help you find a cost-effective alternative to your current medical insurance. Thank you for your kind feedback.
Kind regards,
Switch Health
Callum was friendly and very helpful
Callum was friendly and very helpful. He managed to save me money by changing health company offering the same terms but at a reduced price. Well done!!
28 November 2025
Reply from Switch Health
Dear Mr Panto,
Thank you so much for your kind review! We’re delighted to hear that your advisor, Callum was able to assist you and help reduce your costs while keeping the same level of cover. Your feedback means a lot to us, and we’ll be sure to pass your comments on to him. If you need anything else, we’re always here to help.
Kind regards,
Switch Health
Reply from Switch Health
Dear Mr Roche,
Thank you for your lovely feedback! We’re so pleased to hear that you found everything easy to use and that you received excellent service from your advisor, Josh. We truly appreciate your support, and we’re always here if you need any further assistance.
Kind regards,
Switch Health
Reply from Switch Health
Dear Graeme,
Thank you for leaving us a 5 star review! We’re delighted to hear that you found the service from your advisor, Ella, both professional and friendly. Your feedback is greatly appreciated, and we’ll be sure to pass on your review to Ella.
Kind regards,
Switch Health
Very good service from the consultant
27 November 2025
Reply from Switch Health
Dear Dr Carinus,,
Thank you for your feedback! We’re glad to hear you received very good service from your advisor, Nathan. We’ll be sure to pass on your thanks to him.
If you ever need further assistance, please don't hesitate to contact us!
Kind regards,
Switch Health
Harpreet was very patient and…
Harpreet was very patient and knowledgeable. Understood exactly what I wanted and hopefully the new Health policy with Vitality will be everything I need.
26 November 2025
Reply from Switch Health
Dear Brenda,
Thank you for your wonderful feedback! We’re delighted to hear that Harpreet was patient, knowledgeable, and able to understand exactly what you were looking for. We hope your new Vitality health policy meets all your needs, and we’re here to support you every step of the way.
Kind regards,
Switch Health
They are always there to help
I have been using Switch Health for many years, the last few years I have had the pleasure of dealing with Callum who has been nothing but helpful. Whenever I have had an issue they are always there to help and can usually resolve matters better than I can. They also manage to negotiate a good rate with the providers which is always good news.
26 November 2025
Reply from Switch Health
Dear Matthew,
Thank you so much for your loyal support over the years. We’re delighted to hear that Callum has been consistently helpful and able to resolve any issues that arise. It’s great to know that our team has been able to secure good rates for you and continue providing the level of service you expect. We truly value your trust in Switch Health and are always here whenever you need us.
Kind regards,
Switch Health
Elaine Morgan dealt with my necessary requests for medical insurance…
Elaine Morgan dealt with my enquiry over the past two years. With my renewal we changed medical insurance companies so that most / all of my medical requests are met. There was a discussion on what conditions will be excluded. Why have medical insurance when there are exclusions? Elaine found the right company for me and I hope I will remain with Axa. I wish to add during the first year I used April International. When I considered renewing with them they had a very lengthy admission form. With Axa there was no form to complete. That was another advantage of Axa.
17 November 2025
Reply from Switch Health
Dear Suzanne,
Thank you for sharing your experience with us. We are delighted to hear that your advisor, Elaine Morgan was able to support you consistently over the past two years and guide you through your recent renewal with such care and expertise. Ensuring that our clients receive coverage that truly meets their medical needs is a priority for us, and we’re pleased that the move to AXA has provided you with greater confidence and clarity around your policy.
We also appreciate your feedback regarding the differences in renewal processes between providers. We’re glad that the smoother, form-free transition to AXA added to your positive experience.
Your comments are greatly valued and will be shared with Elaine and our team. Thank you for your trust in us—we look forward to supporting you in the future.
Kind regards,
Switch Health
Reply from Switch Health
Dear Penelope,
Thank you so much for your kind words! We’ll be sure to pass on your thanks to your advisor Alexandra.
If you ever need further assistance, please don't hesitate to contact us!
Kind regards,
Switch Health
Easy to change provider
At no extra cost to you they make the experience easy by choosing the best cheapest insurance to suit your needs
13 November 2025
Reply from Switch Health
Dear Mrs Holland,
Thank you so much for your kind words! We’re thrilled to hear that your advisor, Nathan, made the process easy and you appreciated his effort in finding the best and most affordable insurance options for your needs. Our team is committed to making insurance simple, transparent, and stress-free.
If you ever need further assistance, please don't hesitate to contact us!
Kind regards,
Switch Health
Clear and helpful advice
Clear and helpful advice. Friendly phone conversations. Prompt attention.
21 November 2025
Reply from Switch Health
Dear Mr Sober,
Thank you for your lovely feedback! We’re delighted to hear that you found advice from your advisor, Ella, clear, helpful and enjoyed your phone conversations with the team, and received prompt attention. Providing supportive and efficient service is what we strive for every day. If there’s anything else you need, we’re always here to help!
Kind regards,
Switch Health
efficient
Efficient , pleasant and very helpful in finding a cheaper solution for my insurance.
6 October 2025
Reply from Switch Health
Dear Martine,
Thank you for your wonderful feedback! We’re so pleased to hear that you found our team efficient, pleasant, and helpful in securing a more affordable insurance solution. Helping customers save money while staying well-protected is always our goal. Thank you again for leaving us a 5 star review — we truly appreciate it.
Kind regards,
Switch Health
Excellent Knowledge of Insurances and Service from Elli
Elli had an excellent knowledge of Insurance, gave me options and provided all information i needed.
19 November 2025
Reply from Switch Health
Dear Olly,
Thank you for sharing your experience! We’re delighted to hear that Elli’s insurance knowledge, clear options, and thorough information made the process easy for you. We’re proud to have her on our team, and we’re always here if you need any further support.
Kind regards,
Switch Health
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