Good user interaction and ease on navigation from the site, making it easy to get a quote and proceed to taking insurance. Would be better if you could see all the accounts ( home/ car) from the sa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It wasnt a great experience to be honest It was a pain!i got locked out of the system twice just before payment. Not sure if i will bother with any insurance from anyone next time.
Company replied
Chose car insurance with Swinton literally based on the price, my quote was less than half my renewal price quoted by my existing insurance company. Once on the Swinton site I added a couple of extras... See more
Company replied
I bought my policy online through an insurance comparison site. Swintons quote looked very competitive. I clicked through to their site & was pleased to see just how easy it was to complete their onli... See more
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Company details
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
48K reviews
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The staff I called were amazing despite…
The staff I called were amazing despite the website having technical issues I was able to complete my insurance purchase for a second bike without delays. The staff were so helpful and knowledgeable as well as extremely friendly and pleasant making the experience so calm and smooth
2 August 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear our team made buying insurance for your second bike smooth and stress free! Even with site tech issues, it's great our helpful staff kept everything moving quickly for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
I didn’t see my new quote until today…
I didn’t see my new quote until today £909 a year I’m not paying that it is a rip off from last year so I’ve cancelled my direct debit ringing them tomorrow to cancel because you get a cool off period so no more Swinton it’s a joke been with them for years no more 😡😡
2 August 2026
Unprompted review
Reply from Swinton Insurance
I’m really sorry to hear you’re unhappy with your new quote. I understand how frustrating it must be to see such a significant increase.
As a broker, at every renewal, we’ll search the panel of insurers, and we always do our best to offer you the most suitable quote, whether that is from your current insurer or a different one, if they are cheaper. I apologise we could not meet your price expectations on this occasion.
If you need anything in the future, please do not hesitate to contact us on the link below.
www.swinton.co.uk/contact-us
Kind regards,
Michelle @ Swinton Insurance
Obtaining car insurance quote
Very polite confident member of staff making experience very stress free
2 August 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear our polite, confident team member made your experience stress free!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
So easy to use the site and price was very good
So easy to use the site and price on Swinton site was what was quoted on comparison site. Others were more expensive than what was quoted on comparison site.
2 August 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you found our site easy to use and that your quote matched what you saw on the comparison site.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Helpful call centre agent when I had to…
Helpful call centre agent when I had to cancel a policy that I had inadvertently duplicated
30 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're glad our call centre agent could help sort out that duplicate policy for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you had very good service!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Oh Dera not again!!!
Normal acres of restrictions and excuses followed by a premium with no explanation as to how it is calculated. Same Old Same Old.
1 August 2026
Reply from Swinton Insurance
Thank you for your feedback regarding your recent experience. I’m sorry to hear you feel there was a lack of clarity around your premium and its calculation.
We aim to provide our customers with transparent and straightforward information, and I apologise if this was not your experience.
Your satisfaction is important to us, and I hope we can address your concerns directly to improve your experience.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you got a great price and great service! Delivering top quality help at a great value really brightens our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you had very good service and found everything quick and easy to use! Making things simple and speedy for you really brightens our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you found the process so quick, simple, and easy to complete! Making things smooth for you really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you had good service and communication with us, and we appreciate the recommendation! Providing great support really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
When I did get to speak to a person who…
When I did get to speak to a person who didn't have strong accent they were very helpful.
31 July 2026
Reply from Swinton Insurance
Thank you for leaving us your review.
We’re glad our team was helpful once you got through. We’re sorry communication was tricky at first, and we appreciate your honest feedback.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
I was able to make enquiries about the…
I was able to make enquiries about the matter that I was worried about - namely my planned move into sheltered accommodation - and I was given helpful advice.
31 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're glad we could offer helpful advice regarding your upcoming move into sheltered accommodation. It's great to know we helped ease your worries.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for leaving us a review.
We're thrilled to hear you got a great price! Keeping things affordable for you really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Couldn't register with website so…
Couldn't register with website so unable to see documents
1 August 2026
Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're really sorry to hear you couldn't register with our website and couldn't see your documents. We know how frustrating that is, and we want to get this fixed for you quickly.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you for leaving us a review.
We're glad to hear your buying experience was quick and easy! It's great to know our pricing was competitive for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Helpful staff
29 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're thrilled to hear that our staff were so helpful! Providing great service really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
staff was very helpful
29 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're thrilled to hear that our staff were so helpful! Providing great service really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Very helpfull thank you
31 July 2026
Reply from Swinton Insurance
Thank you so much for leaving us your review.
We're thrilled to hear you found our service very helpful! Knowing we could assist you really makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
The staff were very helpful
The staff were very helpful, but it did take quite a while for the telephone to be answered. Other than that, everything was very good. Thank you.
29 July 2026
Reply from Swinton Insurance
Thank you so much for taking the time to review us.
We're glad to hear our staff were helpful and everything else went so well! We're really sorry about the long wait to get through on the phone. We know how frustrating waiting can be.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
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