I don't honestly think people see purchasing home insurance as a great experience. The less friction the better. I think the policy I bought is reflected in the price bracket. The one thing that anno... See more
Company replied
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Review summary
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It wasnt a great experience to be honest It was a pain!i got locked out of the system twice just before payment. Not sure if i will bother with any insurance from anyone next time.
Company replied
Fairly quick service updated my insurance without me knowing but didn’t charge extra, but the updates were correct.
Company replied
A good price for my new car, I couldn’t take the insurance out online as my VRM hadn’t been recognised (DVLA not quite updated?), however, a call to Swinton was soon sorted by Clare, no surprise chang... See more
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Company details
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
48K reviews
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Poor service
The agents had little understanding of our situation, were not clear, didn't know their own process to the extent that I had to spend 6 hours on thd phone, mostly on hold, was directed to the wrong person on several occasions (and in one case a completely unrelated company)
8 April 2026
Reply from Swinton Insurance
I’m sorry to hear about the challenges you faced while dealing with our team. Having to spend so much time on hold and being transferred incorrectly is certainly not the experience we want for our customers.
I appreciate you bringing this to our attention, and I will make sure your feedback is shared with the relevant teams to help improve our service.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.swinton.co.uk/contact-us
Kind regards,
Darren @ Swinton Insurance
It was easy to arrange insurance with…
It was easy to arrange insurance with no problems
4 August 2026
Reply from Swinton Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that arranging your insurance was easy and that everything went smoothly with no problems. We really appreciate your feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Swinton Insurance
Excellent service goes a long way
Basically it was due to the staff member I spoke to - Brad. He was cheerful, patiently took me through all the procedures, answered my questions & kindly helped me renew the 2 car polices I had with Swinton. Excellent service goes a long way.
3 August 2026
Reply from Swinton Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear about your positive experience with Brad. It's wonderful to know he was cheerful, patient, took the time to guide you through the renewal process, answered all of your questions, and helped you renew both of your car policies. We'll be sure to pass your kind feedback on to him. We agree that excellent service goes a long way!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Swinton Insurance
Reply from Swinton Insurance
Thank you for taking the time to leave us a review.
We're pleased to hear that you found our service efficient. We really appreciate your feedback and are glad we could assist you.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Swinton Insurance
The web portal was anacceptably slow…
The web portal was anacceptably slow and the pages kept freezing. I had to attempt my application three times as the web portal crashed the first two times forcing me to begin again. If I didn't have existing policies with you I would have given up and tried an alternative provider.
31 July 2026
Reply from Swinton Insurance
Thank you for taking the time to share your feedback with us. We're very sorry to hear that our web portal was slow and kept freezing during your application, causing you to start over multiple times. We understand how frustrating this must have been.
We truly value your continued business, and your experience highlights areas where we need to improve. We will make sure your comments are passed on to the relevant team so we can work on resolving these issues.
If you would like any assistance with your application or have any other concerns, please feel free to reach out to us directly.
Kind regards,
Darren @Swinton Insurance
I have insured with Swintons in the…
I have insured with Swintons in the past and found them very good to deal with.
31 July 2026
Reply from Swinton Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that you've had such positive experiences insuring with Swinton in the past. Providing friendly, reliable, and straightforward service every time you deal with us is always our priority, and knowing we've earned your trust over time means a great deal to our team.
If you have any questions or need any support, please reach out to the team, who will be happy to help
Kind regards, Tahara @ Swinton Insurance
Good price and website
4 August 2026
Reply from Swinton Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that you found our pricing competitive and our website easy to use. Providing great value alongside a smooth online experience is always our goal, so knowing we got it right for you means a lot to our team!
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Swinton Insurance
Not fit for purpose
I am extremely disappointed with the service I have received from Swinton following a major flood at my home.
On the day of the flood, I spent 1 hour and 22 minutes on Swinton’s emergency claims line without ever getting through to anyone. I eventually had to abandon the call because I needed to assist my husband and the fire service with the flooding. An emergency claims line that cannot answer during an emergency is simply unacceptable.
More than three weeks later, we are still living with the consequences of the flood and have been left without basic facilities. We have had no washing machine and no oven for over three weeks, causing significant disruption to daily life. Simple tasks such as washing clothes and preparing meals have become unnecessarily difficult, yet there has been little sense of urgency from those handling the claim.
Communication throughout has been poor. We have repeatedly had to chase for updates, information and contact details that should have been provided proactively. There has been a lack of clear guidance, long periods without meaningful communication, and no realistic timescales for resolution.
The flood caused extensive damage to our home and has been an incredibly stressful and exhausting experience. At a time when we needed support, reassurance and efficient claims handling, we have instead faced delays, uncertainty and the frustration of constantly having to pursue progress ourselves.
Insurance is something you pay for in the hope that, when the worst happens, you will be looked after. Unfortunately, my experience with Swinton has left me feeling unsupported and let down. Three weeks after a major flood, with no washing facilities, no oven, poor communication and an emergency line that never answered, I cannot say that the service has met even the most basic expectations.
13 July 2026
Unprompted review
Reply from Swinton Insurance
Thank you for taking the time to share your experience. We are truly sorry to hear about the impact the flooding has had on your home and family, and we appreciate how distressing and disruptive this situation must have been.
We are particularly disappointed to learn that you were unable to get through to the emergency claims line on the day of the flood, despite waiting for such a considerable period of time. We understand that during an emergency, timely access to support is crucial, and we recognise the frustration and concern this caused when you needed immediate assistance.
We are also sorry to hear about the ongoing disruption you have experienced, including being without a washing machine and oven for more than three weeks. We appreciate how challenging this can make day-to-day life, especially while dealing with the aftermath of significant flood damage.
The level of communication you describe is not the standard of service we aim to provide. We understand how frustrating it is to have to repeatedly chase for updates and information, particularly at a time when you should be able to rely on your insurer for clear guidance and support. We recognise that the delays, lack of proactive contact and uncertainty around timescales have added to an already stressful situation.
As we are a broker, claims are dealt with by your insurer and the emergency provider. If you would like to log a complaint in relation to your experience, please use the below link:
www.swinton.co.uk/contact-us
Kind regards,
Darren @ Swinton Insurance
super easy service
super easy service . multi bike policy discussed at length with operator nothing too much trouble .
1 August 2026
Reply from Swinton Insurance
Thank you so much for taking the time to share your review!
We are thrilled to hear that setting up your multi-bike policy was such a smooth and easy process. Taking the time to discuss every detail at length and making sure all your needs are met is what great service is all about, so knowing our advisor was so helpful means a lot to our team!
Thank you for choosing us to cover your bikes, and please don't hesitate to reach out if you ever need any further assistance with your policy in the future.
Kind regards, Tahara @ Swinton Insurance
Reply from Swinton Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that all of your questions were explained thoroughly. Ensuring our customers feel fully informed and clear on all the details is so important to us, so knowing our team took the time to support you properly means a lot!
Thank you for choosing us, and please don't hesitate to reach out if you ever need any further assistance with your policy in the future.
Kind regards, Tahara @ Swinton Insurance
Perfect to do business with
3 August 2026
Reply from Swinton Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that you had such a great experience with us. Providing a smooth, hassle-free process from start to finish is always our priority, so knowing we hit the mark means a lot to our team!
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your review.
We're delighted to hear that our colleague was very helpful and went out of his way to assist you. Providing excellent customer service and making sure our customers feel supported is very important to us.
We appreciate your kind feedback and thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Swinton Insurance.
Average value car insurance
Average value car insurance
price. Lots of problems trying
to register to gain access for.
policy details. Had to contact office several time to remedy situation.
4 August 2026
Reply from Swinton Insurance
Thank you for sharing your feedback regarding your experience. I’m sorry to hear about the difficulties you faced while trying to register and gain access to your policy details. We strive to provide a smooth and convenient service, and it’s clear we fell short in this instance.
Please be assured that we take your concerns seriously. If you continue to experience any issues or require assistance with your policy, do not hesitate to contact us.
Kind regards,
Darren @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your review.
We're pleased to hear that you found us very easy to deal with. Providing a simple and straightforward experience for our customers is important to us, and we're glad we could make things easy for you.
Thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Swinton Insurance.
easy to follow ,great service
4 August 2026
Reply from Swinton Insurance
Thank you for taking the time to leave us a review.
We're pleased to hear you found the process easy to follow and that you received great service. We really appreciate your feedback.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your review and feedback! We’re pleased to hear that you appreciated our straightforward approach. We aim to keep things simple, clear, and hassle-free, providing direct answers and helpful support without unnecessary questions.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your lovely 5 star review! We’re delighted to hear that you found it easy to find a great insurance rate with us. We always aim to make the process as simple and straightforward as possible while helping our customers get the right cover at a competitive price.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Initial contact poor as the bot kept…
Initial contact poor as the bot kept repeating itself. Once I spoke with a person they sorted my query and problem fairly quickly once they understood what I was saying
4 August 2026
Reply from Swinton Insurance
Thank you for taking the time to share your 5 star review and feedback. We're sorry to hear that your initial experience with our chatbot was frustrating, but we're pleased to know that once you spoke with one of our team members, they were able to understand your query and resolve the issue quickly.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your 5 star review and feedback! We're delighted to hear that you found our website easy to navigate and that you were happy with the price offered. We aim to make arranging insurance as simple and straightforward as possible while providing great value for our customers.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
Great Experience With Swinton…
Great Experience With Swinton Insurance. Would Definitely Recommend
1 August 2026
Reply from Swinton Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a great experience with Swinton Insurance and that you would recommend us. Your feedback is greatly appreciated, and we're pleased to know you were happy with the service provided.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Swinton Insurance
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