On July 7th my husband and I visited Luscombe dealership in Leeds as we wanted to change our car. It was a totally stress free experience. My husband and I felt no pressure and we were left to just b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The days of shady car salesmen are well and truly over, certainly at Suzuki luscombe anyway. What a pleasurable experience it was to buy the car from here. Never felt pressured, always felt informed,... See more
Company replied
Bought a Baleno from Luscombe. Great experience. Long test drive offered, fair part exchange price and vehicle fully serviced with new MOT. No pressure to buy. Excellent pre collection video showing a... See more
Company replied
The family owned garage that has serviced the family cars for years recommended I look for a used Suzuki to replace a 14yr old VW. Luscombes in Leeds were personally recommended & my apprehension abo... See more
Company replied
Company details
Information provided by various external sources
A multi-award winning Suzuki dealership which does things differently. Straight talking sales staff with managers who come out the office. Refreshingly, we wont sell you a car, but we will help you buy one.
Contact info
Low Road, Hunslet, LS10 1QR, Leeds, United Kingdom
- 01132712288
- sales@luscombemotors.co.uk
- www.suzuki4leeds.co.uk
4.9
Excellent
455 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service
The whole process and overall buying experience was great. Patryk made everything very clear and simple to follow. Thoroughly explained to very small detail. He made sure the car I was purchasing suited my needs and it truly is.
2 March 2024
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Ivana - We really appreciate your custom and your excellent feedback - that is just what we like to see from our customers - we all work as a team, treating customers as we would like to be treated ourselves in a friendly and polite manner so it is great to know that you were so happy with your purchase experience. Kind regards Robin
Love my new (old) car
Love my new (old) car, changed from Diesel to petrol. Car is perfect, full service, mot and 12 months warranty.
Customer Service was amazing, shout out to Patryk....ask for him guys...🤗
2 March 2024
Unprompted review
Reply from Luscombe Suzuki Leeds
Thank you for both your custom and your excellent feedback which I shall be delighted to share with Patryk along with a pat on the back from me! Enjoy driving your new car and thanks again Robin
Fantastic service and purchace
Fantastic service and purchace
great service with a smile great price
very professional and great knowledge of the car and help setting every thing up to make the process quick and hassle free
20 February 2024
Unprompted review
Reply from Luscombe Suzuki Leeds
Thank you Marke for taking the time to leave this excellent review - great to know you received such great service from the team and had such an enjoyable car buying experience. Thanks again Robin
Extremely good experience
Extremely good experience: there was no sales pressure; salesman established my priorities and worked to them; information given was factual and clear. I felt comfortable throughout the whole process as changing a car after 12 years, without knowledge of cars, is a potentially stressful experience. Thank you!
1 February 2024
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for your valued custom and excellent feedback - your experience reflects our culture perfectly - we aim to help our customers throughout their car buying journey and make it as easy as possible for them - so we really appreciate you leaving this review and wish you safe and enjoyable driving in your new car. Thanks again Robin
Great experience from the outset
Great experience from the outset. Found the car I fancied through their website which itself is easy to use and took it from there. All my telephone communication with Patrick and his colleagues was helpful and the arrangements made were secure and safe. I had bought and taken delivery of my Suzuki Vitara within a week of first seeing it on the website.
26 January 2024
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much indeed James for your feedback and repeat custom. I will share your thanks with Patryk and the support staff, as we get great satisfaction from reading such lovely feedback, and knowing we are doing a good job.
Thanks again for taking the time to leave this review - much appreciated Robin
My New Vitara.We were looking for a good used car
We were looking for a good used car, my wife found a suzuki vitara.
We visited Luscombe Suzuki Leeds without an appointment. We met Graeme Lindsay (CUSTOMER ADVISOR) he was very welcoming and let us look around the used cars.
We found the car that we wanted and Graeme let us take the car for a test drive. No hard sell, very friendly guy and within 45mins the car was mine.
I got a great deal on my trade in car.
He explained everything in detail about buying the car. Massive thanks to Luscombe and especially Graeme Lindsey. We love the new car.
12 January 2024
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Andy - We really appreciate your custom and your excellent feedback - that is just what we like to see from our customers - we all work as a team, treating customers as we would like to be treated ourselves in a friendly and polite manner so it is great to know that you were so happy with your purchase experience thanks to Graeme and his colleagues. We look forward to continuing to look after your motoring needs. Kind regards Robin
What an excellent company to deal…
What an excellent company to deal with!!
The salesman James was so very helpful, friendly and an excellent example of how a good salesman should be! We couldn’t have wished for a better person. I was really pleased that I could have my car delivered to our home without going to the showroom.
I will definitely recommend Luscombe’s to my friends.
11 January 2024
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Wendy for both your custom and for leaving such a brilliant review. It is great to read that you were so happy with your whole purchasing experience, thanks to James and the team and that you appreciated him delivering your car to your home personally! Your reivew is very reassuring for those who may be considering where to purchase their next car from that you that you so enjoyed the whole Luscombe experience! Wishing you safe and enjoyable driving in your new car. Kind regards Robin
Friendly & efficient…
I had my 2021 Suzuki Jimny repaired under warranty at Luscombe after another Suzuki garage just didn’t want to know/seem to care. Luscombe road tested the car and confirmed the noise from the transfer case that the other garage ‘couldn’t hear’. Work started as soon as Suzuki U.K confirmed they would cover the car being repaired.
They were prompt and kept me up to date constantly throughout the whole process. A great service from Ellis & Phil. Thank you to the mechanic that repaired the car also, I couldn’t remember his name..
It’s further away than my more local Suzuki dealer in Huddersfield but they get things done here at Luscombe with a better attitude towards customers.
Thank you.
30 December 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for your very kind and positive feedback which I will be pleased to share with the service team. Thanks for your valued custom and we look forward to helping you again when you next require our assistance. Kind regards Robin
Overall experience with Luscombes
Overall experience with Luscombes is, in one word, horrific!
I agreed to purchase a car subject to certain works being carried out and arranged a collection date 5 days later.
I was promised a link would be sent to me by the sales advisor and, when this was not forthcoming, I called the garage to chase this. Whilst on the phone I queried the works, only to be told that the technician had deemed them unnecessary and 'did I really want them doing??' I confirmed that yes, I did.
I received a video message from the advisor on the morning of collection confirming the car was ready, and the MOT and service had been carried out.
Upon arrival to collect the car I queried had all the works been carried out, only to be told no! I was then further informed that the MOT had also been forgotten.
I then had to wait for over two hours for this to be carried out. A small discount to cover my inconvenience was agreed.
When the handover was due, the sales advisor had decided to go out on a test drive with another potential victim, I mean customer, and her colleague was left to carry this out. He was unable to show me how the sat nav worked and said that if I didn't get it to work when I got home he would arrange for me to take it into a local dealer.
I could not wait to leave and set off as swiftly as possible, only to discover that the service book and manual had not been placed in the car. Yet another phone call to the garage was needed to chase this up. When I eventually received the service book, this had not been correctly filled in and the mileage had been omitted.
There are far better garages with significantly higher standards of customer service and I would advise everyone to consider this when making a purchase.
17 December 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Dear Michelle
I am sorry that you feel so strongly about your experience of buying from us, and I wanted to reiterate the apologies I offered you over the phone and by email/letter last week.
In the interest of balance I have opted to respond to your review, please do not mistake the tone of my response because (as I have said from the very beginning) we haven’t got things 100% right on this occasion.
You agreed to purchase our 7 year old MG GS, as is customary with Luscombe Motors this car was to be provided with 12m MOT, and a full service. In addition we agreed to carry out some small cosmetic rectification, and replace the brake discs and pads.
When our MG trained technician did a full mechanical appraisal of the car (and measured the brakes) he advised that the brakes were nearly new and had (with sensible driving) around 20,000 miles of life left in them. Our Customer Advisor relayed this message to you, and it quickly became apparent that you wanted the brake discs/pads replacing regardless. In fairness to my colleague, the words “If you definitely want them replacing that’s not a problem” were uttered very quickly! In hindsight it was a mistake to make this call to you- a mistake that I will apologise for once again.
Regrettably, due to sickness and other factors beyond our control, our MG workshop has been significantly understaffed in the lead up to Christmas. This is the main contributing factor to the GS not being fully prepared on the day of handover.
When it became apparent that the car hadn’t been fully prepared we promptly loaned you a car so that you could go and have a coffee/do some shopping. When you returned 1.5 hours later your customer advisor was with her next appointment. It is not uncommon for our Customer Advisors to be fully booked at the weekend, and I am sorry that your Customer Advisor was not available when you returned. This said our Sales Manager quickly came to your assistance. If his explanation was not satisfactory then I am very sorry- but when a customer is evidently in a rush during a handover, things can get missed.
I personally arranged for our parts delivery driver to make a diversion to deliver your service book, mats, and your personal effects from your part exchange. With regards to the service book: the GS was the last MG with a physical service book, but service details are all logged on the MG digital service record. I am sorry that our technician failed to record the odometer reading in the service book.
Give the inconvenience you experienced, we offered you a goodwill gesture of £220 on the day of handover. Whilst you may consider this a “small discount”, this is £220 more than we were duty bound to offer.
When you expressed your dissatisfaction, I without equivocation offered you a full refund- an offer that you declined.
Let me reiterate how sorry I am that we haven’t got things right on this occasion- we have fallen short of the high standards that we pride ourselves on. Whilst I am very sorry that we have failed you Michelle, I would like to reassure any potential purchasers that your experience is not the norm, in fact when you consider we have 237 google reviews and an average rating of 4.8/5 I feel confident that we actually do a good job the majority of the time.
Kind regards
James - Head of Retail Sales
Not like any other dearship
I can’t speak too highly of Luscombe and particularly Stuart who managed my purchase from start to finish. There was no pressure to buy, just a willingness to help, do research and give me the best deal possible based around my needs. He looked at all options on new and used vehicles. This was a distance purchase but I wasn’t disappointed when the car arrived. I had already received videos and detailed information about the delivery etc. it met all my expectations and more. will definitely buy again. They aren’t like any other dealership I’ve known. Completely honest and up front and if they say they will do something, they do it.
22 December 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for your valued custom and excellent feedback which I shall pass on to Stuart and the team. I am delighted you enjoyed our unique culture of "Straight Talking Salespeople and Managers who come out of the office", helping and advising, rather than selling, and your comments confirm it is how customers enjoy buying cars. We believe in treating customers as we like to be treated ourselves and if we say we are going to do something, we make sure we do! Many thanks once again, Robin
Buying our Suzuki Ignis from Luscombe
Fantastic service from Patryk and the team when buying our new Suzuki Ignis !! Wonderful experience . Can’t thank you all enough for all your help. Certainly recommend Luscombe to all our friends!!
Regards
Vance and Ann Johnson
23 November 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thank you Ann and Vance for your valued custom and excellent feedback - so pleased that Patryk and the team looked after you so well and that you are happy to recommend us. Thanks again Robin
Car purchase
I recently bought my 3rd car from luscombe Suzuki and Stuart looked after. As always, the service was impeccable. Stuart was amazing and made everything really easy and enjoyable. He really looked after me. I expect nothing less from luscombe because every time I have been they have been amazing. Thank you so much Stuart :)
31 October 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Holly - We really appreciate your longstanding custom and your excellent feedback - that is just what we like to see from our customers. We all work as a team, treating customers as we would like to be treated ourselves, in a friendly and polite manner so it is great to know that you were so happy with your purchase experience, with particular thanks to Stuart. We look forward to continuing to look after your motoring needs. Kind regards Robin
Helped me to buy rather than sell me a new vehicle
Initially contacted regarding offers that were available at the time. I have previously had vehicles from Luscombes. I dealt with Stuart Ryman in sales. He was able to assist with my wants and needs and specific budget. He was courteous throughout. He was efficient. He was knowledgeable of the vehicle of interest. He was professional throughout and an excellent representitive of the company.
27 October 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for your custom and great feedback, I have forwarded it on to Stuart and the team, along with my thanks for a great job. It’s very kind of you to take the time to share your experience, and it encourages everyone to make sure we do the best we can, every time.
Thanks very much Robin
A well presented car in good condition
A well presented car in good condition. Patryck was pleasant and helpful.
26 October 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks Iain that is just how it should be! Thanks for your custom and your very positive feedback. We wish you safe and enjoyable driving Kind regards Robin
Thanks to Ross Travis for your courtesy…
Thanks to Ross Travis for your courtesy and professional attitude in helping us buy our new MG ZS.A very smooth transition and many thanks again.
27 September 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for your custom and 5* review Philip which I shall be pleased to share with Ross. We always try our best so its great to hear such excellent feedback. Thanks very much once again, Sam
I have ordered/bought a small car…
I have ordered/bought a small low mileage older 2016 economy car for the reason of no tax duty first and foremost ( A part exchange car) from their garage Luscombe Suzuki - Leeds, this car has had a very good check over and brought up to a very high standard with a video of the technicians report and 3 month warranty that I extended to 12 month. A full 12 month MOT and car maintenance service included all in .
In 56 years of driving - I have never come across such a dealership with such customer service and staff team member like Graham (Graeme ?) who dealt with me - was a pure pleasure of a passionate man about his job with a really nice manor to deal with.
14 September 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for your great review which I have shared with Graeme and the team. We all really appreciate feedback, which is vital to ensuring we are providing a car buying experience with a difference. I hope you enjoy your new car, and once again, thanks very much for your custom. Robin
James Healey is a credit to your …
James Healey is a credit to your firm he was so helpful he explained everything in layman's tearm that I understood and his paisons was second to none thank you so much James I was a little anchase when I came in and ery relieved when I left
8 September 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks Patricia for both your custom and your excellent review following the recent service on your Suzuki - I will be very happy to share it with James, along with a big thank you from me. Thanks again Robin
At ease
Graeme was lovely he made me feel at ease and not being pressured into buying a car.
Even after I purchased the car he went through everything about my car. I was grateful.
1 September 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for taking the time to leave such excellent feedback - Graeme is a valued member of the team who has embraced our culture of helping our customers to to find the car most suited to their needs rather than selling to them, and your review confirms it. Thanks again for your custom and your review Robin
3 Months, sorry 5 MONTHS wait for a new part!
Had our Mitsubishi ASX for two years but the Infotainment System broke. Were told 3+ Months for a new one from Mitsubishi direct before being fit. Three months later and now being told it will be FIVE MONTHS because "Mitsubishi aren't talking to them". I were told on one email that "I could contact Mitsubishi myself!" Why should I be doing this when I purchased the car from Luscombes? I were told when we purchased it that Luscombes had a great supply chain network and it wouldn't be a problem. If we knew that we'd have a good majority of features not available to us for the best part of half a year then we probably wouldn't have proceeded with the sale. Told that this isn't a "spare issue" and is a "replacement of a faulty part" which is different? Not good, not good at all!
2 August 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks for taking the time to leave this review Craig, disappointing though it is - I know that our Group Operations Manager, Paul Gater, has discussed your situation with you and assured you that we are working on it as a matter of priority and as soon as the part arrives from Mitsubishi we will bring your car straight in carry out the necessary work to it. Sincere apologies once again for the delay Kind regards Robin
Its not stressful buying a car longdistance from Luscombes
Paying thousands of pounds for cars on line is stressful except when purchasing from Luscombes Suzuki Leeds. Their video presentation of the car is exceptional and their knowledge of the car 100% They had no trouble finding my car on the suzuki website and offered a really good deal in part exchange. The internet documents were brilliant all very new to very senior citizens. Stuart Ryeman was patient, knowledgeable and treated me with every respect possible. Luscombes were not our first call to find our forever car but they were our last. Luscombes had everything we wished for and we considered it to be at a fair price for such great service. when the car was delivered at 08.00hrs on the back of a lowloader it was everything promised and more. Thank you Luscombes and to all your staff 5 star revues are well deserved. Shame its so far for the car to be serviced by Luscombes too.
29 July 2023
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for your valued custom and excellent feedback Sandra, which I will share along with my thanks with Stuart.I am fortunate to have some great people, who really get the culture of customer service, which has been the bedrock of the business.It’s very rewarding for me and Stuart, along with the whole team to hear feedback like yours which just drives us on to be even better.
Thanks very much
Robin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.