Luscombe Suzuki Leeds Reviews 

455
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

On July 7th my husband and I visited Luscombe dealership in Leeds as we wanted to change our car. It was a totally stress free experience. My husband and I felt no pressure and we were left to just b... See more

Company replied

Rated 5 out of 5 stars

The days of shady car salesmen are well and truly over, certainly at Suzuki luscombe anyway. What a pleasurable experience it was to buy the car from here. Never felt pressured, always felt informed,... See more

Company replied

Rated 5 out of 5 stars

Bought a Baleno from Luscombe. Great experience. Long test drive offered, fair part exchange price and vehicle fully serviced with new MOT. No pressure to buy. Excellent pre collection video showing a... See more

Company replied

Rated 5 out of 5 stars

The family owned garage that has serviced the family cars for years recommended I look for a used Suzuki to replace a 14yr old VW. Luscombes in Leeds were personally recommended & my apprehension abo... See more

Company replied

Company details

  1. Car Dealer
  2. Car Repair and Maintenance
  3. Car Service
  4. Suzuki Dealer

Information provided by various external sources

A multi-award winning Suzuki dealership which does things differently. Straight talking sales staff with managers who come out the office. Refreshingly, we wont sell you a car, but we will help you buy one.


Contact info

4.9

Excellent

TrustScore 5 out of 5

455 reviews

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4.9

All reviews

(455)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free experience

On July 7th my husband and I visited Luscombe dealership in Leeds as we wanted to change our car. It was a totally stress free experience. My husband and I felt no pressure and we were left to just browse around the cars. When we saw a car we liked we went into the showroom and spoke to James who was very friendly and helpful. He told us about the car and we then went out for a test drive. We got a good offer for our car. We picked the new car up a few days later and have been extremely pleased with it. My husband and I can definitely recommend Luscombe. Thank you to James for looking after us so well.

7 July 2026
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you so much for your wonderful review,Christina! I am really pleased that you and your husband had such a relaxed and stress-free experience at our dealership.

It’s fantastic to know that James was friendly, helpful and looked after you throughout the process, from viewing the car and taking a test drive through to collecting your new vehicle. We’ll be sure to pass your kind comments on to him.

It is good that you’re so pleased with your new car and really appreciate you choosing Luscombe. Thank you for your recommendation, and we hope you both enjoy many happy miles in your new car!

Robin Luscombe

Rated 5 out of 5 stars

Another excellent experience at…

Another excellent experience at Luscombes today.
My eVitara needed a new windscreen & a fiddle to the mirror which was causing a vibration & a headache.
All fixed on time, perfect.

14 May 2026
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Andy for the 5 Star Rating - I really appreciate the feedback and of course your longstanding valued custom. I am pleased the service team were able to get your issues sorted so efficiently.

Thanks again
Robin

Rated 5 out of 5 stars

Brilliant customer experience

Bought our car here and Levita was amazing. So friendly and helpful with everything. Amazing service from Luscombe Suzuki

23 March 2026
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thanks Nathan for the excellent feedback - I am pleased you found the team so helpful and friendly and that you enjoyed your experience.

We appreciate your custom and this 5 Star review
Robin Luscombe

Rated 5 out of 5 stars

Great customer service for Graham very…

Great customer service for Graham very professional

25 March 2026
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Kimberley for your valued custom and for sharing your experience. Great to know you enjoyed the service which Graeme provided for you.
Thanks again for choosing Luscombe Suzuki.
Robin Luscombe

Rated 5 out of 5 stars

Luscombe Suzuki Leeds

The strap line “we won’t sell you a car but we will help you buy one “ is absolutely spot on, Andy was extremely helpful and knowledgeable and not at all the pushy salesman you expect from a car dealership. Can’t recommend highly enough.

11 March 2026
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Andrew for taking the time to leave this favourable review confirming that we do what we say we do! Great to know that you found Andy so helpful and we do appreciate your custom and your recommendation.
Thanks again
Robin Luscombe

Rated 5 out of 5 stars

Full marks to Anthony at Luscombes Leeds.

Anthony at Luscombes Leeds advised me from my initial enquiry through to me picking up my new car. He was able to give me options and to respond to my questions in a way which made me feel confidence about my purchase.

4 March 2026
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Jane for taking the time to leave such positive feedback.

It is good to know that you found Anthony so helpful and knowledgeable and that you enjoyed your purchasing experience.

Thank you for choosing Luscombe's and for this 5 Star Rating
Robin Luscombe

Rated 5 out of 5 stars

Excellent service throughout the buying…

Excellent service throughout the buying process

29 January 2026
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Barbara for your valued custom and 5 Star Rating - great to know you had such an enjoyable car buying experience. Thanks again RobinLuscombe

Rated 5 out of 5 stars

Very easy process from start to finish.

Anthony helped me with the purchase of a used car, together with the part ex. of my old car. The process was explained clearly, without being pushy in anyway to go ahead.

29 December 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you for your custom and for taking the time to leave this review - that is just as it should be. It is great for me to know you had such a positive car-buying experience. Wishing you safe and enjoyable driving - Thanks again Robin

Rated 5 out of 5 stars

A warm welcome awaits at Luscombe Suzuki

From the moment we made our first enquiry we were greeted with a warm & welcoming reception. Levita was there to greet us when we arrived & enabled a smooth and unpressured purchase of a new vehicle & a fair part exchange of our old vehicle. The handover was so informative having received a personal video introducing me to my new car which was awaiting collection that afternoon, to the sales team & Levita welcoming us to the showrooms once more. I would recommend Luscombe Suzuki Leeds unreservedly.
Thank you.

7 September 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Joanna -we really appreciate your custom and your excellent feedback - I am fortunate to have a great team and very satisfyingly customers feel the difference between our style of helping to buy, rather than selling, so it is very rewarding for us all to read this review and your recommendation. Thanks again Robin

Rated 3 out of 5 stars

Disapointing service

Disapointed with my recent visit to luscombs suzuki ,for mot and full service ..
Did not send me the useual video of my jimny being checked ,I had to wait for parts ,that's okay but next day I waited until 4.50 pm to ask if ready said yes if you can get here in 15 mins or leave it there for another day ..picked up tires were covered in an orange coloured dust/ dirt ? They used to send car back clean ..and this time did not send me an invite to review service .feels very different to previous years

22 August 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Ann for taking the time to leave this review. - Firstly please accept our sincere apologies for your disappointing experience. I can assure you that this is most definitely not the norm and have asked the Service Manager to fully investigate the circumstances around your visit and to take steps to ensure that, going forwards, every vehicle which is serviced has a video check, which is as it should be. I do apologise about the car being dirty and would like to offer you a free wash and vac at a time and day to suit you. Apologies once again Robin

Rated 5 out of 5 stars

Recently returned for my annual service…

Recently returned for my annual service and warranty work I would like to convey to the whole reception team what a great experience it was very relaxed and friendly very genuine that's hard to produce and maintain over a period of time but you've smashed it. The car buying experience is top notch but as important the after care service is the best around. I live around an hour's drive away but it's worth travelling to know how you will treated and valued.

14 August 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thanks very much Nick - we do appreciate your custom, particularly considering you have an hour's drive to reach us. It is so good to know you have enjoyed such great service from both the sales and aftersales teams - hopefully we can continue to take care of your motoring requirements for many years to come. Thanks again Robin

Rated 5 out of 5 stars

Wonderful service from this garage from…

Wonderful service from this garage from start to finish I would not hesitate in recommending them. I dealt with Andy who was so good and kept me informed of everything. I love my new Suzuki Ignis it’s a fabulous little car

8 July 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Louise for your valued custom and very positive feedback - wishing you safe and enjoyable driving in your Suzuki Ignis - Thanks again Robin

Rated 5 out of 5 stars

Trust in a company.

Just reflecting on the decades of good deals, servicing and no fuss business we have had with Luscombe's.
Keep it up.

24 June 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Sam for both your longstanding and valued custom and of course for leaving such a fantastic review - great to know you are so happy with the service you have received from both the sales and after sales teams. Thanks again Robin

Rated 5 out of 5 stars

Luscombes Suzuki car service excellent

Luscombes Suzuki car service excellent
Efficient and very professional

3 June 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you very much Nick for taking the time to leave this excellent review - great to know you found our Service Team so efficient and professional - looking forward to helping you again when you next require our assistance. Thanks again Robin

Rated 5 out of 5 stars

Luscombe deliver a great car buying experience…

Luscombe offer a great car buying experience for the customer which they delivered over and above.

26 May 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you very much Liz - I am fortunate to have a great team who believe in treating customers as they would like to be treated themselves so it is very rewarding for us all to receive your feedback. Thanks again Robin

Rated 5 out of 5 stars

I was well looked after by Luscombe…

I was well looked after by Luscombe when I purchased a Susuki Vitara. Nothing was too much trouble and they were very responsive. They saved me time by bringing a car to test drive at home and then delivering my new car to me. I was helped to set up the technology. What a great team.

6 February 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thanks very much Angela for your valued custom and excellent feedback - great to know that we made your car buying experience so enjoyable. Thanks again Robin

Rated 5 out of 5 stars

Purchase and Yearly Service of a New Suzuki S cross Ultra…

Bought a Brand New Suzuki S cross Ultra Allgrip last year. Everyone was so friendly and Andy Jordan was so patient and gave me lots of advice. Just had my car in for it's yearly service and it was so nice to be welcomed back-Andy even remembered me (despite calling him the wrong name!) The service was so much better than at other dealerships. I only had one text to remind me my service was due and not numerous phone calls, texts, emails as I had from my previous dealership. My car was given a time slot and was ready when they said it would be. The price was the price quoted and everything they said they would do was done-including the wash and vac, which again was never carried out by previous dealership. I was made to feel very welcome again and I even got a years breakdown cover for having my service done there. I just wish I'd been with them before as I said it is so much better that the dealership I had been going to near where I live. It may be a little more expensive that other garages but it is so worth it.. I highly recommend Suzuki Luscombe and am so pleased I am now dealing with them.

9 April 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Pauline for your valued custom and excellent feedback - I am fortunate to have a great team of people, in both our sales and after sales departments, who fully embrace our culture of treating customers as we would like to be treated ourselves, helping and advising rather than selling to - We look forward to welcoming you back when you next require our assistance and do hope we can continue to take care of your motoring requirements for many years to come - Thank you again for leaving such a brilliant review which will help others who may be considering where to purchase their next car from. Thank you Robin

Rated 5 out of 5 stars

Good honest dealership.

Just taken delivery of our new motor & everything that you need when buying a car is there for you at Luscombe’s,no hassle friendly sales guy (andy Jordan) made us feel involved in every aspect of buying our car it’s good to know that there is still honest dealerships out there I have now bought two cars from Luscombe’s & hopefully this one won’t be our last.

18 March 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you Mick for your loyal and valued custom and for taking the time to leave this excellent review - Andy is great and a valued member of the team. He has fully embraced our culture of helping our customers to find the right car for them in a relaxed, hassle-free environment and he will really appreciate your feedback. Wishing you safe and enjoyable driving in your new car Robin

Rated 5 out of 5 stars

Great dealership, great staff

I have purchased a number of cars from Luscombes and I cannot speak highly enough about them. This time the help I received was second to none. I would highly recommend anyone wanting a car then contact Luscombes. The experienced and friendly staff will do their best to help you. Thank you Luscombes you are fantastic.

11 March 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you so much Lynne for your very positive feedback - you are a true example of one of our loyal customers who has become a friend to the team here at Luscombe's - and of course we are all here to help you in any way we can. Enjoy driving your new Suzuki Ignis - Thanks again for your custom and your recommendation Robin

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Friendly dealership. Not pushy. Everything explained clearly. Always happy to answer any questions. Great aftercare service. Really happy with my Suzuki car purchase.

26 February 2025
Unprompted review
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Reply from Luscombe Suzuki Leeds

Thank you so much Richard for both your valued custom and your excellent review - so happy that you have consistently received such great service from both the sales and aftersales teams. We look forward to helping you again when you next require our assistance. Thanks again Robin

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