Surprice Mobility Reviews 

Hi I was picked up at terminal 2 by Q the driver very nice and friendly man
Then received from Cris the manager a great deal friendly first class service answered all my questions with great patience and solved any problems straight away
I will definitely be going back as nd recommend to all my friends and family
Keep up the great work Cris
All the best
Paul Marshall

### **Absolutely do not use Surprice Car Rental - DUBROVNIK AIRPORT CROATIA**

Last June, I rented a small car (Fiat Panda equivalent) through a broker from **Surprice Car Rental at Dubrovnik**.

When I arrived to collect the car, I was presented with a silver Renault Mégane estate, approximately four to five years old. The vehicle had **damage to virtually every body panel**, as well as damage underneath the sills on both sides.

Before accepting the vehicle, I carefully documented all the damage I could identify using my phone camera. This was somewhat difficult because of the glare from the bright sunshine, but I photographed the vehicle as thoroughly as possible. I also made sure that the Surprice agent recorded the existing damage on the vehicle's official damage check sheet.

So far, everything appeared to be in order.

Seven days later, I returned the vehicle at approximately **05:50**, outside the company's office opening hours. I parked the car safely in the designated area and, having inspected it, was satisfied that it had sustained **no additional damage whatsoever** during my rental period.

Approximately two hours later, while I was boarding my flight, I received a WhatsApp message from Antonio at Surprice informing me that the company was **retaining my entire €1,000 deposit**, allegedly because the vehicle had sustained new damage.

I immediately disputed this. I provided Surprice with my photographs and a copy of the original damage check sheet showing the condition of the vehicle when I collected it. My evidence was disregarded.

After returning home, I repeatedly requested documentation from Antonio/Surprice that would enable me to make an insurance claim. Antonio did not respond.

I subsequently contacted my insurer, who in turn contacted Surprice directly. Surprice eventually provided the necessary documentation.

It was only when I received the **vehicle return damage report** that I discovered what I believe was the basis for their claim. Surprice was attempting to charge me for damage that was **already present when I collected the vehicle**. Their position appeared to be that these particular areas of damage had supposedly been repaired during the week before I rented the car.

Fortunately, I had retained the original documentation, including:

* My photographs of the vehicle at collection
* The original damage check sheet completed by Surprice
* The subsequent return damage report
* Correspondence with Surprice
* The documentation provided to my insurer

I submitted all of this evidence to **VISA** and, after approximately 20 days, VISA refunded the **full €1,000** that Surprice had taken from me.

I consider myself fortunate that I had photographic evidence and the original damage documentation to support my case.

### **My advice: DO NOT RENT A CAR FROM SURPRICE.**

The experience was extremely stressful and, without the photographic evidence and the intervention of VISA, I could potentially have lost **€1,000 for damage that was already present when I collected the vehicle**.

**Avoid this company. There are plenty of reputable car-rental companies operating at Dubrovnik Airport.**

Good car everthing fine. Nice driver Nikos R. His music is really nice

We enjoyed our lift with Nikos to the airport! He was really friendly and helpful. We can really recommend the company.

It was nice and friendly.
Thank you Nikos for your recommendation!

Car was very good , friendly and kind staff , reccomend it!

Everything was absoluetly okay , reccomend

Respectful and good driver

Everything went great, I especially note Nikos as an excellent driver and company representative

booking process was good. After booking was possible to change pick up place from Kutaisi airport to city for free. They came to hotel with car. Excelent.

Perfect Car - David best guy! :)

Very helpful and calm driver, found a solution for tourists who were waiting for longer to only bring the driver to pick up the car.

Fraudolent company.
I booked a car with a price clearly stated in the contract. When I got to the frontdesk they said I had to pay 50€ more. After multpiplt call with the support they agree I didn't have to pay those 50€.
After 2 month they just withdraw 50€ from my credit card with no prior contant or explanation. The support use the same excuse used 2 month prior to justify it.
Stay away from this company

Nikos is the best! Very friendly!

The car was in great condition, fast pickup and drop-off at the airport. Right next to the company office there is a gas station.
Our driver to the airport, David, was very friendly and polite. Great service!

I was a bit sceptic, but like other experiences with less known car rentals, it's all about getting yourself ready, know the rules very well and play by them. Overall, the car price was very competitive, the car was in good shape and I have no major complaints. When I got the car, I just had to leave the deposit with my credit card (yes, it's a big amount but they're open that you have your own extra insurance) and all went smoothly. They encouraged me to take my own photos and videos to have evidence in case of a dispute. I'm not fan of not getting the car with full tank, but I just returned it at the same level and that's it. The return inspection was fast and painless. Got my deposit canceled and I'm happily going back to the airport in their shuttle van. Overall, works fine. The guys at the counter were friendly. Just smile and they'll smile back at you.

The Driver Nikos was directly at the airport and really friendly. Thank you.