It was perfectly fine. We were picked up, left the airport within 5 minutes, 5 minutes later we arrived at the car hire place. The pick up process was smooth but REMEMBER they don't accept AmEx! Nikos... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great shuttle service! Nikos was already there when we arrived at the airport and called us right away, so we knew exactly where to go. He was very friendly and speaks excellent English, which made co... See more
Company replied
Excellent service from start to finish! Paul and Aaron were extremely helpful and made everything very easy for us. We rented a Skoda Karoq for two weeks, and the car was brand new and in perfect... See more
Company replied
Amazing People, Especially Raymond and Fatime, both helped me so well, first Rajmond with his discounts when picking car up and then Fatime when I was in bad private situation and had to hand keys bac... See more
Company replied
Company details
Written by the company
Surprice Mobility is a constantly growing car rental brand, which has as priority to provide quality services at affordable rates and flexible terms and conditions, combined with real 24 hours support. This has established us as one of the most competitive companies in the market. We are very clear on the terms and conditions of our rentals, with no hidden costs and many offers for our loyal customers and cooperators. Our fleet is consisted of a variety of car groups, serving all requirements and needs. Our personnel are very well trained, always willing to go the extra mile in order to help our customers to feel like home! We pay great attention to our after sales service, by investing on our customer care department and the so called “repeaters”. Our vision is to become one of the world leaders in the rent a car industry and we are fighting towards this mission with honesty, consciousness, professionalism and very hard work.
Contact info
3.6
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and calm driver
Very helpful and calm driver, found a solution for tourists who were waiting for longer to only bring the driver to pick up the car.
2 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We’re glad our driver was able to assist and make things easier for you. We hope to welcome you again on your next trip!
Kind regards,
Surprice Mobility Team
Fraudolent company.
Fraudolent company.
I booked a car with a price clearly stated in the contract. When I got to the frontdesk they said I had to pay 50€ more. After multpiplt call with the support they agree I didn't have to pay those 50€.
After 2 month they just withdraw 50€ from my credit card with no prior contant or explanation. The support use the same excuse used 2 month prior to justify it.
Stay away from this company
10 June 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Please accept our apologies for any inconvenience you may have experienced. We would appreciate the chance to address your concerns directly. Kindly forward your feedback and your SC number to customercare@surpricemobility.com so our team can assist you.
Kind Regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for your lovely feedback! We’re glad Nikos made your experience so enjoyable. We look forward to welcoming you back again soon!
Kind regards,
Surprice Mobility Team
friendly driver
2 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We’re glad you had a pleasant experience with our driver. We hope to welcome you back again soon!
Kind regards,
Surprice Mobility Team
The car was in great condition
The car was in great condition, fast pickup and drop-off at the airport. Right next to the company office there is a gas station.
Our driver to the airport, David, was very friendly and polite. Great service!
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your great feedback! We’re pleased to hear that you enjoyed the service and found our team helpful throughout your rental. We’ll be happy to welcome you again on your next trip!
Kind regards,
Surprice Mobility Team
Reliable car rental at competitive price
I was a bit sceptic, but like other experiences with less known car rentals, it's all about getting yourself ready, know the rules very well and play by them. Overall, the car price was very competitive, the car was in good shape and I have no major complaints. When I got the car, I just had to leave the deposit with my credit card (yes, it's a big amount but they're open that you have your own extra insurance) and all went smoothly. They encouraged me to take my own photos and videos to have evidence in case of a dispute. I'm not fan of not getting the car with full tank, but I just returned it at the same level and that's it. The return inspection was fast and painless. Got my deposit canceled and I'm happily going back to the airport in their shuttle van. Overall, works fine. The guys at the counter were friendly. Just smile and they'll smile back at you.
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your experience and for choosing Surprice Mobility. We’re pleased to hear that everything went smoothly and that our team was friendly and helpful throughout your rental. We appreciate your trust and hope to welcome you back again soon.
Kind regards,
Surprice Mobility Team
The Driver Nikos was directly at the…
The Driver Nikos was directly at the airport and really friendly. Thank you.
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for taking the time to share your review! We are glad to know that Nikos was waiting for you upon arrival at the airport and provided such pleasant service. We look forward to welcoming you back on your next trip!
Kind regards,
Surprice Mobility Team
Very nice driver really chill 10/10
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you so much for the perfect rating! We are glad you had a comfortable and pleasant ride with our team. We look forward to welcoming you back again soon!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your positive feedback! We are pleased to know that you had a smooth experience with us. We look forward to welcoming you back on your next trip.
Kind regards,
Surprice Mobility Team
Great Nikos
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We are happy to hear that Nikos provided you with such great service, and we look forward to welcoming you back again soon.
Kind regards,
Surprice Mobility Team
Took up by Nikos at Thessaloniki…
Took up by Nikos at Thessaloniki airport. Super kind and friendly. Perfectly in time according to the reservation pick up time!
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your wonderful review! We are happy to hear that Nikos was right on time at Thessaloniki airport and provided such kind and helpful service. We look forward to welcoming you back on your next trip!
Kind regards,
We were took up by Nikos a really…
We were took up by Nikos a really friendly driver.
He gave us some good advices regarding our staying in Nikiti.
1 September 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We are glad to hear that Nikos provided great service and shared helpful local tips for your stay. We hope to welcome you back on your next journey.
Kind regards,
Surprice Mobility Team
BEWARE
BEWARE. They put huge blocks / deposits on your credit card. They have no insurance options without a huge deductible. If there is so much as a tiny scratch, they will charge you the full amount and another admin fee on top. Don’t rent unless you have external insurance
Addendum as I am unable to respond to the reply below. Yes the terms are made clear when we pick up the vehicle. Not when you book it. I feel you have limited choice at that time. Therefore would like people to be aware when booking
1. There are no vehicle insurance options without high deductible. Minimum deductible is $1,000
2. Everything has an Admin Fee which wasn’t mentioned in the beginning
26 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
.We aim to keep all rental conditions clear for our guests and would appreciate the opportunity to look into your case. Please send your rental details to customercare@surpricemobility.com so our team can assist you directly. We hope to have the chance to regain your trust and welcome you back for a better experience in the future.
Kind regards,
Surprice Mobility Team
NEVER use this Company
NEVER use this Company. Staff did not show up on time (overslept) for hand over, so we called customer service and after their instructions parked the car locked and put the Key as instructed. We then got an invoice for the full deposit and charged the money, because “ left car unattended with the keys visible, which exposed it to danger”
You need to be VERY carefull with this Company
26 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
We are sorry to hear about your experience regarding your vehicle drop-off and deposit. We take feedback regarding our service very seriously and would like to review this situation thoroughly. Please contact us at customercare@surpricemobility.com with your rental details so our team can assist you directly. We hope for the opportunity to resolve this and regain your trust on a future trip.
Kind regards,
Surprice Mobility Team
Airport pick up
Nikos was already in place to pick me up, he was friendly and helpful.
31 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your review! We are glad to hear that Nikos was ready for your airport pick-up and provided great service. We look forward to welcoming you back on your next trip!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
We apologize for the delay you experienced during your pick-up. We always strive to provide timely service and would like to look into this for you. Please contact us at customercare@surpricemobility.com with your rental details so we can assist you further.
Kind regards,
Surprice Mobility Team
Nikos is very helpful and friendly
Nikos is very helpful and friendly. Thank you for the ride and the nice conversation!
31 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for your kind feedback! We are happy to hear that you enjoyed the ride and your chat with Nikos. We would love to welcome you back on your next trip!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your feedback! We are really glad to hear that Nikos R. took good care of you. We look forward to serving you again on your next travel!
Kind regards,
Surprice Mobility Team
Friendly dfiver
31 August 2026
Unprompted review
Reply from Surprice Mobility
Dear Customer,
Thank you for sharing your feedback! We are pleased to hear that our driver was friendly and provided good service. We look forward to welcoming you back on your next trip!
Kind regards,
Surprice Mobility Team
Reply from Surprice Mobility
Dear Customer,
Thank you for taking the time to share your feedback. We are glad to know Nikos provided you with a smooth and safe journey to the airport. We hope to welcome you back on your next visit!
Kind regards,
Surprice Mobility Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.