Superdry US Reviews 

30,527
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 476 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the premium feel and durability of the garments, noting that items like jackets and hoodies last for years. Many people also appreciate the stylish designs and find that shopping for gifts or wardrobe updates is a genuinely pleasant experience. However, some people mentioned recurring issues regarding sizing inconsistencies and difficulties with getting helpful customer service support. Shoppers pointed out that delivery delays and missing items caused significant frustration when trying to resolve order problems. Others noted that return processes and confusing sizing labels can be particularly tricky for international buyers.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of differing opinions. On one hand,... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding materials, premium... See more

Order

Reviewers highlight negative aspects of placing an order, expressing deep disappointment and frustration with... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising exceptionally fast and prompt... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting widespread frustration and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 3 out of 5 stars

Placed a complete order, then resulted to be the uk site. Had to start again on /us added some products to cart, there were different, then you removed as result of out of stock. Ended up buying just... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 3 out of 5 stars

The material feels rough, and I don't like how it drapes. Didn't seem that way in the photos. Very casual versus the structured shirt I was looking for as work attire.



Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.4

Average

TrustScore 3.5 out of 5

31K reviews

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3.4

All reviews

(30,527)

474 reviews in the last 12 months

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Rated 5 out of 5 stars

Superdry has Super Hoodies

The hoodies are the best I've worn. I only wish a store was closer so that I can try more things. Either way, if the quality of the rest is even close to this then I've no worries. Rock solid.

24 August 2026
Rated 4 out of 5 stars

Good quality for what they are

Good quality for what they are. I bought some cargo pants for summer; the fabric is thinner but not flimsy and they look cool.
Only issue is in the US no long sizes are available. I am tall so I often have to take down the hems of my pants. These were no exception. On the positive side it was quite easy with these.

11 December 2025
Rated 5 out of 5 stars

Excellent quality and incredibly fast…

Excellent quality and incredibly fast delivery! We’ve ordered from them before, and some of our shirts are still in great condition after four years of regular use, which really says a lot about the quality. Our latest order arrived very quickly and, once again, the shirts look and feel fantastic. Reliable service, great quality, and products that truly last. Highly recommended!

11 August 2026
Rated 3 out of 5 stars

Us site

Placed a complete order, then resulted to be the uk site. Had to start again on /us added some products to cart, there were different, then you removed as result of out of stock. Ended up buying just 1 product

15 July 2026

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