Superdry US Reviews 

30,509
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 479 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality and durability of the garments, often noting that items last for years and receive compliments. Many also appreciate the stylish designs and comfort of the products. Furthermore, several consumers experienced quick delivery, with orders arriving faster than expected. However, some customers also noted significant issues with customer service, reporting difficulties in getting assistance or refunds. Many people experienced considerable delays or non-receipt of orders, with tracking information often unclear. Additionally, several reviewers found product sizing inconsistent or confusing, leading to returns.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the quality, design, and comfort of... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of materials and... See more

Order

Customers consistently note negative experiences with order fulfillment, with many reporting issues such as... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the fast delivery and... See more

Customer service

Consumers find customer service to be a source of frustration and disappointment, with many reporting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more

Rated 4 out of 5 stars

The delivery speed is good, products are good. The only reason I gave 4 starts instead of 5 is because the main button on the shorts are sawn in instead of metal like Billabong's that is more durable.... See more



Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.4

Average

TrustScore 3.5 out of 5

31K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(30,509)

480 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great pea coat (moss green) at a superb price

A great pea coat (moss green) at a superb price. Always warm, fits well, never too hot. The wool blend actually holds its shape better than 100% wool. Wearing it a lot and not looking forward to taking it off for summer.
Order fulfilled quickly to my location in New York State despite having originated from Burton-on-Trent, U.K.

16 March 2026
Rated 1 out of 5 stars

I am not pleased with the service.

I am not pleased with the service I. have received from Superdry. I had a hard time receiving communication for the return I needed to send back because I received the complete wrong shirt from what i ordered both in color and size. I ordered a shirt to replace the shirt I purchased in one of your stores in Orlando, FLA. I included the Florida shirt with the original purchase receipt in the box with the incorrect shirt shipped to me. I expected to receive a refund for the Florida shirt due to it being brand new with all the tags attached and the original receipt enclosed. I have not heard back from Superdry for my credit on the Florida shirt of $31.91. I did received my credit on my PayPal account for the wrong shirt that was shipped to me. I am very disappointed in the response from your company. I will be sending out my honest reviews to other sites as well.

13 March 2026
Rated 5 out of 5 stars

Wonderful Vest/Gilet

Although I did not get a notification for the navy eclipsw fiji Gilet in size 6 being available I knew to check the website. Just an FYI I do not think the notification system when items/inventory return back in stock is working properly.

3 March 2026
Rated 1 out of 5 stars

Literally had to return every single item

Literally every single item, 8 things, were all the wrong size. I had to return everything which was not an easy process. I'm highly disappointed in my favorite brand. It will be a long while before I think about buying
from Superdry again.

25 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look