Superdry US Reviews 

30,544
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 478 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the outstanding quality and long-lasting durability of the garments, noting that the fabrics feel premium and hold up remarkably well over time. Many people also appreciate the stylish designs, breathable comfort, and cozy warmth provided by the jackets and sweaters. However, some customers also noted significant challenges with order delivery, including major shipping delays and missing packages. Reviewers experienced frustrating difficulties when trying to get timely help or resolutions from customer support regarding these problems. A few individuals additionally mentioned that sizing across different regions can be quite confusing and inconsistent.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers highlight high quality materials, perfect... See more

Order

Reviewers mention negative feedback about order due to missing packages, unhelpful support, and sizing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers highlight... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery speed is good, products are good. The only reason I gave 4 starts instead of 5 is because the main button on the shorts are sawn in instead of metal like Billabong's that is more durable.... See more

Rated 3 out of 5 stars

I really liked the material of the tshirts i ordered however 4 of them shrunk terribly and the customer service told me they cant help because i put them in the drier. Even though the other two didnt... See more

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 5 out of 5 stars

Great jacket. This is my third jacket of the same similar model I have bought from superdry and I love the quality. It last me a while. Though I would say after few years of use it does take some we... See more



Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.5

Average

TrustScore 3.5 out of 5

31K reviews

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3.5

All reviews

(30,544)

463 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality

I absolutely adore this coat. I’ve been searching for one, and the quality of this coat is incredibly impressive. The hoodie part is my favorite, and it’s incredibly cute.

28 September 2026
Rated 5 out of 5 stars

One happy customer

The quality of the material and the engineering are top notch. The designs are perfect for a guy like me. Fast delivery and easy returns make the purchase easy

21 September 2026
Rated 3 out of 5 stars

I really liked the material of the…

I really liked the material of the tshirts i ordered however 4 of them shrunk terribly and the customer service told me they cant help because i put them in the drier. Even though the other two didnt shrink. I will be hesitant to order something again.

15 September 2026
Rated 5 out of 5 stars

The Jacket

the quality of the jacket is nice & cozy and the delivery service is nice it came earlier than expected. if you thinking about get this jacket you should you won’t regret ! 😁

7 September 2026
Rated 5 out of 5 stars

High Quality Clothing

I purchased 3 hoodies from Superdry, and they are my favorites in my closet rotation. The material is high quality and thick, which works well as a layer during the winter or a simple pullover during spring or summer. It's very breathable and great for travel as well. Will definitely purchase from here again. I will note that delivery can take a bit, I think mine took about 4-5 weeks for delivery. But for the quality it is certainly worth it.

4 November 2025
Rated 5 out of 5 stars

Superdry has Super Hoodies

The hoodies are the best I've worn. I only wish a store was closer so that I can try more things. Either way, if the quality of the rest is even close to this then I've no worries. Rock solid.

24 August 2026
Rated 4 out of 5 stars

Good quality for what they are

Good quality for what they are. I bought some cargo pants for summer; the fabric is thinner but not flimsy and they look cool.
Only issue is in the US no long sizes are available. I am tall so I often have to take down the hems of my pants. These were no exception. On the positive side it was quite easy with these.

11 December 2025

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