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Superdrug Reviews 

151,162
•
TrustScore 5 out of 5

4.9

Health and Beauty Shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, knowledgeable, and genuinely helpful, often going above and beyond. Many appreciate the excellent customer service, finding the assistance professional and supportive, especially when seeking product recommendations. This contributes to a comfortable and enjoyable user experience, making shopping and services like piercings smooth and reassuring. However, some people mentioned encountering staff who were unhelpful or disinterested, with instances of rudeness or a lack of proactive assistance in finding products.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Product

Users describe positive interactions with product recommendations, often highlighting the helpfulness and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the exceptional and outstanding... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Drew at Superdrug in Cheapside London always provides outstanding customer service. She’s incredibly knowledgeable about the products and always takes the time to recommend beauty items that genuinely... See more

Company replied

Rated 5 out of 5 stars

Had my full face and neck waxed by Nosheen who was extremely thorough, knowledgeable and caring! She went the extra mile to make sure all my hair was removed and was very gentle during the process as... See more

Company replied

Rated 5 out of 5 stars

I’m a 12 year old growing up and I’ve been experiencing fungal acne (closed condems) and a very kind worker named Yvonne directed me to simple skincare! It was amazing. I believe Yvonne is a fabulous... See more

Company replied

Rated 5 out of 5 stars

Alicia in st James street was amazing she helped me buy everything I needed on skincare I then needed body wash and Nicole helped me find the most nicest smelling products. Anisa on the till then help... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Cosmetics Store
  3. Perfume Store

Information provided by various external sources

Shop online with Superdrug, the UK's second-largest health and beauty retailer currently operating over 900 stores in England, Scotland, Wales and Northern Ireland. We currently have 212 in-store pharmacies. Free delivery when you spend over £35

Contact info

4.9

Excellent

TrustScore 5 out of 5

151K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(151,162)

43,128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Eyebrow threading

Had my eyebrows threaded by Samira, at the Guildford superdrug. She did an amazing job and was so lovely!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Sawon from Enfield Town palace was so…

Sawon from Enfield Town palace was so helpful!helped me and my friend pick out amazing mabelline products! At first we thought everything was too expensive but she then let us know on the deals helping us with our time we had there! I’m extremely pleased with our experience and I thank her for her help. Will come again and recommend you talk to her she’s so helpful!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Staff

Skye at Superdrug lady mead is always so supportive and helpful 10/10 employee

31 July 2026
Unprompted review

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