The pants were very comfy and cute, i would defiantly order again. I didn’t put a 5 star review only for the reason that in the package there was like this white dust or sand thing that got everywhere... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality is amazing, and exactly as it says in the pictures and online. But, sometimes the delivery just takes longer then originally said. For example, it said it would take 2-3 buissness days. No... See more
Company replied
Easy to order and good tracking information. Took a little longer than other companies to arrive but not too bad. Jeans are good quality but are too long so having to spend more money to get them take... See more
Company replied
Order Prozess smooth, shipping to us also good. But I was surprised for high shipping fee, that was calculated for Returns, even though we kept the wast majority of Things. This was noch well commun... See more
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Company details
About Subdued
Written by the company
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Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.
Contact info
Via Catania 7, 00041, Albano Laziale, Italy
- +390699360000
- www.subdued.com
3.6
Average
13K reviews
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genuinley horrific they dont even have…
genuinley horrific they dont even have an email for issues and my order never arrivied after saying deleivered, only have an AI bot genuinley such a shameful company never ordering and will be disputing with bank shockingly horrible
1 October 2026
Unprompted review
Reply from Subdued
Hi,
we’re sorry to hear about your experience. We’d like to clarify that our chatbot is designed to assist with common requests, but if it is unable to resolve an issue, the case is escalated to our Customer Care team so that we can investigate and assist further.
We also have a phone number available for customers who prefer to contact us directly. You can find all the available contact options in the “Contact Us” section of our website.
We’d be happy to look into what happened with your order if you contact us with your order details.
Kind regards,
Subdued Customer Care
Great clothes
My granddaughter loves this website. She is lucky enough to fit into these lovely clothes (size 8) which she adores. I’ve bought several items of clothing so far for her and they fit and wash beautifully. Looking forward to buying lots more for her soon.
7 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Everything was fine
The package arrived exactly on time - clothes are fine and are made of nice and quality materials I would say that the ratio cost quality is quite worth it
8 September 2026
Reply from Subdued
Hello Andrea,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Never had that much cortisol in me.
The delivering company kept on delaying the delivery and i needed the clothes for a certain occasion. It didnt even bother to ring the bell for the guardian even though the palace door was open, it's always open on weekdays due to the postal office. Truly disappointing that it told me that I had to go to Segrate to get it in time, or to change the place where i could reclaim it. I gave my address and money and the service was just the worse, other than the fact that the clothes, when i finally tried them on, didnt fit me.
15 September 2026
Reply from Subdued
Hi,
We’re very sorry to hear about your experience with the delivery and the issues you encountered with your order. We understand how disappointing this must have been, especially when you needed the items for a specific occasion.
We’ve contacted you privately so we can look into your case and assist you directly.
Kind regards,
Subdued customer care
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
The sizes run big and the return…
The sizes run big and the return process is really confusing and slow but the quality of the clothing is amazing but not worth over 100 bucks
14 September 2026
Reply from Subdued
Hi,
Thank you for sharing your feedback! We’re really happy to hear that you love the quality of our clothing. We’re sorry that you found the sizing and return process frustrating, and we truly appreciate your feedback as it helps us improve.
Kind regards,
Subdued customer care
Excellent service good communication…
Excellent service good communication throughout.
7 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
They have the most cutest items!!
14 September 2026
Reply from Subdued
Hello Florine,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Delivery was fast
Delivery was fast, easy to track. Product was exactly as described, perfect fit!
14 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Love both of the dresses
Love both of the dresses! Shipping really isn’t that long and quality is good
11 September 2026
Reply from Subdued
Hello Tori,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Amazing brand
I really love Subdued, I have their wings hoodie, pants and shorts and all are amazing quality.
11 September 2026
Reply from Subdued
Hello Caroline,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Sylvia,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Jena,
We are sorry to hear that you are disappointed and that this has happened; we can confirm that, as agreed, we have already sent you a free return label.
We look forward to hearing from you to find out whether you would like a replacement or a refund for the faulty item.
Thank you
Subdued Customer Care
Ordered the blue sweater with wings on…
Ordered the blue sweater with wings on back. Good quality and beautiful design. Quick delivery.
10 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Yayayayayayay
2 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
The return fee is incredibly expensive…
The return fee is incredibly expensive (9euro) and there is no chance to make an exchange from the branches.
9 September 2026
Reply from Subdued
Hi,
we’re sorry to hear you feel this way. Our return conditions, including the €9 return fee and the fact that online orders cannot be exchanged in our stores, are clearly stated on our website and are accepted when placing an order. We understand that this may not be convenient, and we appreciate your feedback.
Subdued customer care
Still waiting for a refund on a return
Still waiting for a refund on a return. Quality of clothes good. Speed of delivery good.
2 September 2026
Reply from Subdued
Hi,
returns are usually processed within 10 business days from the receiving. The refund may take up to 14 business days to be credited depending on your bank or payment service provider.
Unfortunately, due to the high number of orders and returns to be processed, the our warehouse operation is slower than usual. However, we are doing everything possible to return to normal operations as soon as possible.
Thank you for your understanding and patience.
Best regards
Good website & online help
Good website & online help
Quick delivery
Hoodie quality is poor
packing is poor
9 September 2026
Reply from Subdued
Thank you for sharing your feedback with us. We’re really glad to hear you had a good experience with our website, online support and delivery. We’re sorry, though, that the hoodie quality and packaging didn’t meet your expectations. We truly appreciate you letting us know and will pass your feedback on to our team.
The tax we had to pay was not indicaded…
The tax we had to pay was not indicaded and to expensive. Size not euopeen like.
2 September 2026
Reply from Subdued
Hi, we’re sorry to hear about this experience. Could you please contact us directly and let us know which tax or charge you were asked to pay? We’d be happy to look into this for you and better understand what happened.
Good products of impressive quality
Good products of impressive quality. Slightly on the expensive side, but still reasonable. Delivery was quick and reliable. The payment options are also straightforward and customer-friendly. All in all, a positive experience.
2 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
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