The pants were very comfy and cute, i would defiantly order again. I didn’t put a 5 star review only for the reason that in the package there was like this white dust or sand thing that got everywhere... See more
Company replied
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Review summary
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The quality is amazing, and exactly as it says in the pictures and online. But, sometimes the delivery just takes longer then originally said. For example, it said it would take 2-3 buissness days. No... See more
Company replied
Easy to order and good tracking information. Took a little longer than other companies to arrive but not too bad. Jeans are good quality but are too long so having to spend more money to get them take... See more
Company replied
Order Prozess smooth, shipping to us also good. But I was surprised for high shipping fee, that was calculated for Returns, even though we kept the wast majority of Things. This was noch well commun... See more
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Company details
About Subdued
Written by the company
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Subdued is a brand for playful, effortless and classy teenage girls. Since the 90’s we've constantly tried to offer our girls something special that adds that extra touch to every outfit to set it apart from run-of-the-mill mainstream fashion.
Contact info
Via Catania 7, 00041, Albano Laziale, Italy
- +390699360000
- www.subdued.com
3.6
Average
13K reviews
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Appalling sizing/colour error and zero customer service accountability
Ordered a size XXS "Cream" sequin wings sweatshirt. What arrived was an entirely different fabric (grey marl with a beige tint) and when laid flat it measures 25 inches armpit to armpit. That's a whopping 50-inch total chest circumference (structurally a Men's XXL/3XL) yet labelled XXS. When compared side-by-side with a standard Gant XS sweatshirt manufactured in the same country (Turkey), the Subdued XXS completely dwarfs it. Despite providing photographic evidence and hard measurements, their customer service team "Alex" refuses to acknowledge this blatant mislabelling as a fault, hiding behind the excuse of a "style choice" to avoid providing a prepaid return label. They expect customers to pay a £12 international return fee for their error. The item is not at all as described. I have given 24 hours to issue a prepaid label and a shipping code for the error, or I will initiate a bank chargeback. Shocking customer care that clearly preys on their teenage demographic hoping they won't know their statutory rights. Avoid.
9 September 2026
Unprompted review
Reply from Subdued
Hi,
we’re sorry to hear about your experience. The sweatshirt you received is a different style from the one used for comparison, so the two cannot be directly compared. If you believe there is an issue with the sizing, please send us the photos with the requested measurements, as outlined in our previous correspondence. This will allow us to compare them with our product specifications and investigate the matter with our Production Team.
Subdued Customer Care
Very expensive return freight
Very expensive return freight. No point in returning an item for $15 if the return freight is $10. Will not be shopping at Subdued agan.
9 September 2026
Reply from Subdued
Hi,
we’re sorry to hear you feel this way. Our return conditions, including the return fee, are clearly stated on our website before placing an order and are accepted when completing the purchase. We understand that the cost may not be convenient, and we appreciate you sharing your feedback with us.
Reply from Subdued
Hello Siena,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Soph,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Took too long to come
1 September 2026
Reply from Subdued
Hi,
We’re sorry your order took longer than expected to arrive. We understand how frustrating that can be, and we really appreciate your patience and feedback.
Kind regards,
Subdued customer care
Good quality product and very quickly…
Good quality product and very quickly delivery service :)
3 September 2026
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
We’re sorry to hear that the sizing wasn’t right for you and that you found the return process cumbersome. We truly appreciate your feedback and will take it into consideration as we continue working to improve our customers’ experience.
Hoodie and jeans
I bought the jeans and the hoodie for my teen daughter . Both are great, she loves to wear! Order arrived soon and the quality seems to be nice.
31 August 2026
Reply from Subdued
Hello Olga,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Varvara,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Size recommendations should be fixed
I love my hoodie but i went with size 36, because thats what the site recommended for my height and weight but i should have definitely went with 32/34 because this hoodie is hugeee on me.
28 August 2026
Reply from Subdued
Hi, we’re glad to hear you love your hoodie! We’re sorry the size recommendation wasn’t quite right for you. Thank you for sharing your feedback with us — it’s important and helps us improve.
wspaniały
i love subdued, this is my favourite shop with clothes of all time.
when i’m in the other country for example in spain i have to go to subdued! everything there is amazing and so pretty especially collection with wings🪽
i would be over the moon if subdued opened in poland, for example in cracow, this is my little dream🥹
4 September 2026
Reply from Subdued
Hi! Thank you so much for your lovely words! We’re so happy to hear that Subdued is your favourite shop and that you love our Wings collection! 🪽 ✨
It’s the bestttt
28 August 2026
Reply from Subdued
Hello Mia,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Still not delivered
My parcel has been at the depot (5 minutes from my house) for 10 days and still is not delivered. I am receiving no response to my query
3 September 2026
Reply from Subdued
Hi, we’re really sorry to hear about the delay with your parcel. We’ve contacted you privately to look into the situation and help you further.
Reply from Subdued
Hello Martin,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Delivery service
26 August 2026
Reply from Subdued
Hello Maja,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Elens,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello Zoé,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Reply from Subdued
Hello,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Very quick shipping
Very quick shipping. Received my jeans quickly and they fit perfectly.
26 August 2026
Reply from Subdued
Hello Marian,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
Good experience
18 August 2026
Reply from Subdued
Hello Carla,
thank you very much for leaving your kind review and for the 5 stars!
See you soon on Subdued.com!
Subdued Customer Care
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