We recently reported a suspected leak and standing water on one of the roads in our neighbourhood. Severn Trent’s reaction was extremely quick and thorough - Jamie Flint came out to inspect the area a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee Richardson attended to try to resolve a concern around an excessive bill and to check whether there was a hidden leak at the property. Replaced the meter and the billing issue will hopefully be so... See more
Company replied
Great service from Garry Dulon on job 14397061. Call when on his way, was polite and friendly, swiftly assessed the job and booked in the follow up rectification works. Some nugget dropped a hiab sta... See more
Company replied
Marcin kozlowski and Aaran Harvey helped to restore the flow and unblock the drain at the rear of the my house, which had let to a constant backup of waste/faeces in the back garden. Not only that... See more
Company replied
Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Severn Trent
Anon,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our colleague was very helpful, professional, friendly, and efficient. Thank you for sharing your experience.
Kind regards,
Olivia - ST Trustpilot Team
John H
John H - 14403604
Finally fixed a leak that has been an on going saga since January - took pride in his workman ship has reported the poor previous work up the chain and has arranged for a team to come back and make good the area! Couldn’t be happier! Cheers John!
11 September 2026
Unprompted review
Reply from Severn Trent
Robert,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear that our team member took pride in their workmanship and resolved the ongoing leak. Thank you for sharing your positive experience.
Kind regards,
Olivia - ST Trustpilot Team
Reference number 2007668893 logged 4th…
Reference number 2007668893 logged 4th september 2026x 6.30pm x what a surprise tonight came home from work and the tarmac had been fixed excellent setvice xx because due to the visit 2nd September to fix water leak guys did well fixed water leak but the tarmac hadnt settled x cleaned up came 2 days later, and now today all completed looks outstanding x thankyou outstanding took a while but all done excellent service cheers nicki t xxxxxthankyou xxxxxx
11 September 2026
Unprompted review
Reply from Severn Trent
Nicola,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear that the water leak was fixed and the tarmac was completed to your satisfaction. We're glad it looks outstanding and that you received excellent service.
Kind regards,
Olivia - ST Trustpilot Team
Jake phoned before arrival to check a…
Jake phoned before arrival to check a meter issue and identified a leak very quickly job 14403901. Booked the job in for team to fix leak. Very nice man!
11 September 2026
Unprompted review
Reply from Severn Trent
Nicola,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague promptly identified a leak and was very nice. We hope the team is able to fix the leak quickly.
Kind regards,
Olivia - ST Trustpilot Team
A pleasure to meet William. Ref number 14396843
Ref number 14396843
William (Dean) was punctual, very courteous, knowledgeable, logical in assessing the problem and clearly explained the process in rectifying this problem. I was very impressed by his professionalism but it was also a pleasure to meet William, as he had very friendly, personable characteristics. An asset to your company.
11 September 2026
Unprompted review
Reply from Severn Trent
Pat,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was punctual, courteous, and knowledgeable, clearly explaining the process. We are pleased they were professional and personable.
Kind regards,
Olivia - ST Trustpilot Team
Quick and easy to report online the…
Quick and easy to report online the loss of water to my home (and street)
Phoned very quickly by Ash Smith to say he was an hour away but was on his way. Also got another call from seven Trent keeping me updated. Great service
7 September 2026
Unprompted review
Reply from Severn Trent
Hi there,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team responded quickly and kept you updated. We are pleased you received great service.
Kind regards,
Leo - ST Trustpilot Team
Severn Trent all Lip service with no customer service
Severn Trent have treated me appalling.
For the last 10 plus years I have been paying my bill via standing order. I chose the option to pay twice annually but as long as my payment reached them before the 2nd payment October deadline this has been accepted previously.
However they have been sending me threatening letters to say I’m overdue demanding full payment of the balance and threatening me with county court judgement and fines.
I have written to them to complain and currently awaiting their response despite it being 8 weeks since I raised my complaint.
No response other than a generic acknowledgement has been received to date.
This is despite their website and letters stating struggling to pay don’t worry we can help you.
They have caused undue stress due to the pressure and constant letters despite my account being paid on a monthly regular basis.
They have been far from helpful just harassment week after wet with no justification or reason as to why.
Due to ongoing health issues with several family members I have had no physical or mental capacity to deal with their onslaught.
Despite my final payment not being due until October I took the decision to pay it early despite their website financial hardship it will cause.
If your reading this and you have had a similar experience with Severn Trent please add it on Truspilot as they are not adhering to guidelines on assisting people who are paying in a way that suits their financial position. I believe they are acting illegally and am currently seeking legal advice in the poor service and treatment I have received at their hands.
If I had a choice I would leave but sadly you can’t choose your water provider.
11 September 2026
Unprompted review
Reply from Severn Trent
Annette,
Thank you for taking the time to share your feedback. We are sorry to hear about the concerns you have raised and the impact this situation has had on you.
Based on the information provided in your review, the circumstances surrounding your payments and account are not entirely straightforward. As such, we would welcome the opportunity to review the matter in full and gain a better understanding of your concerns.
At Severn Trent, we offer a range of payment options designed to give our customers flexibility and allow them to pay in a way that best suits their individual circumstances. We also take complaints very seriously and aim to provide responses as quickly as possible, typically within five working days.
We understand your frustration regarding the delay in receiving a response to your complaint and appreciate the concerns you have highlighted regarding the communications you have received.
To allow us to investigate this matter thoroughly, we will send you a direct message requesting some additional contact information. Once we have received this, a member of our Billing Team will be in touch to review your account, address the issues you have raised, and provide an update regarding your complaint.
We appreciate you bringing this matter to our attention and look forward to the opportunity to better understand your experience and work towards a satisfactory resolution.
Kind regards,
Olivia - ST Trustpilot Team
Anthony & Tyrone came on ref 14403401
Anthony & Tyrone came on ref 14403401
They were great! Couldn't have asked for 2 better guys. Very helpful and informative. Extremely polite 😊
Went above and beyond what they needed to do!!
11 September 2026
Unprompted review
Reply from Severn Trent
Hi Suzanne ,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleagues were helpful, informative, and extremely polite. It's great to know they went above and beyond. Thank you for sharing your positive experience.
Kind regards,
Leo - ST Trustpilot Team
Had a a good service from a a chap…
Had a a good service from a a chap called Paul M,from Severn Trent water who came out to look at my water meter. Reference nbr 14399982.
Thanks.Glen G. at 81 Norfolk Rd, Long Eaton.
11 September 2026
Unprompted review
Reply from Severn Trent
Hi Glen Geeson,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member provided good service during their visit to look at your water meter.
Kind regards,
Leo - ST Trustpilot Team
Abdul Hakeemyar & Karen Shepherd Job…
Abdul Hakeemyar & Karen Shepherd Job #14403610 great job they were so helpful, deserve a raise!!
11 September 2026
Unprompted review
Reply from Severn Trent
Hi Saima,
We appreciate your five-star rating and positive feedback! We are delighted to hear that our colleagues were very helpful and did a great job. Thank you for sharing your positive experience.
Kind regards,
Leo - ST Trustpilot Team
Thanks so much!
Matt was great, so friendly and helpful and solved our issue in no time. Thanks so much!
14403077 Matt Morton
11 September 2026
Unprompted review
Reply from Severn Trent
Hi Bryony Atkinson,
We're delighted to hear such wonderful feedback! We appreciate you highlighting the friendly and helpful service our team member provided and that the issue was resolved quickly. Thank you for your five-star rating!
Kind regards,
Leo - ST Trustpilot Team
Job ref 14340953
Job ref. No 1430953 - re: Customer inspector Luke Travis.
A really excellent service from Luke and his colleagues. Visited re: our problem several times over nearly a year and did everything humanly possible to solve our problem culminating in writing an extensive and thorough report of the whole procedure. Really well done and many thanks for your help.
David Mottishaw
Buxton
11 September 2026
Unprompted review
Reply from Severn Trent
Hi David Mottishaw,
We appreciate your five-star rating and positive feedback! We're delighted to hear that our team provided an excellent service and did everything possible to resolve the problem. We're glad they produced a thorough report.
Kind regards,
Leo - ST Trustpilot Team
I had an inquiry to set up a new…
I had an inquiry to set up a new account with Paul S on 5/09/2026 and he was excellent!
I needed a document quickly and help fixing the name on the bill. Paul S was extremely professional and outstandingly prompt! Thank you so much as I have had previously not the best experience with Severn Trent but very nice to have a good experience with an outstanding member of the company.
5 September 2026
Unprompted review
Reply from Severn Trent
Hi Jessica Alston Davis,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was excellent, professional, and outstandingly prompt in helping you set up a new account, get a document quickly, and fix the name on your bill. We are glad you had a good experience.
Kind regards,
Leo - ST Trustpilot Team
Michael 14371577
Michael 14371577, was wonderful, he’s very patient, he explained my meter readings, my bill, the water usage and wastage, etc. Very kind.
Thanks
Joanna
9 September 2026
Unprompted review
Reply from Severn Trent
Hi Jo,
We're delighted to hear about your positive experience and that our team member was very patient. We're especially pleased that your meter readings, bill, and water usage were all clearly explained. Thank you for your five-star rating!
Kind regards,
Leo - ST Trustpilot Team
Good customer service
Planned visit today from Jimmy Brown ref 14393609. No complaints at all, arrived on time, good communication throughout.
11 September 2026
Unprompted review
Reply from Severn Trent
Hi Anne,
We're delighted to hear about your positive experience and that our team arrived on time. We're especially pleased that there was good communication throughout. Thank you for your five-star rating!
Kind regards,
Leo - ST Trustpilot Team
Paul Dennis Ref 14400905
Paul Dennis Ref 14400905
Paul was excellent
He explained everything throughly so I gave a good understanding of how the metre works etc
10 out of 10
11 September 2026
Unprompted review
Reply from Severn Trent
Hi Jane Lloyd,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague was excellent and thoroughly explained how the meter works, ensuring a good understanding.
Kind regards,
Leo - ST Trustpilot Team
Jay P and Mike S drain call out
Jay P and Mike S came out to investigate a nasty blockage that was backing up our sewer pipes, they came out within 2 hours of me reporting the problem and were very knowledgeable and friendly and kept me informed on the progress of the job. They got it all sorted that day and left the area as they found it, very impressed- thanks guys - job 14403394
11 September 2026
Unprompted review
Reply from Severn Trent
Hi jim tuck,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members responded quickly, were knowledgeable and friendly, and kept you informed. We are pleased they sorted the issue and left the area as they found it.
Kind regards,
Leo - ST Trustpilot Team
Very satisfied, thank you!
Lee Richardson attended to try to resolve a concern around an excessive bill and to check whether there was a hidden leak at the property. Replaced the meter and the billing issue will hopefully be sorted out soon. Lee was incredibly helpful, friendly and efficient. Many thanks to him.
11 September 2026
Unprompted review
Reply from Severn Trent
Hi Fiona Higgo,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was incredibly helpful, friendly, and efficient in addressing your concerns and replacing the meter.
Kind regards,
Leo - ST Trustpilot Team
Paul Dennis
Paul Dennis
Ref 14392701
Very helpful and informed me there were no leaks on my father’s property. He phoned in advance to say he was coming!
11 September 2026
Unprompted review
Reply from Severn Trent
Hi Ka,
We're delighted to hear about your positive experience and that our team member informed you there were no leaks on the property. Thank you for your kind words!
Kind regards,
Leo - ST Trustpilot Team
Visited by Patrick Davison
Visited by Patrick Davison - Fantastic service very diligent, friendly character. Very clear about the next steps and what will happen.
11 September 2026
Unprompted review
Reply from Severn Trent
Hi Sam,
We're delighted to hear about your positive experience and that our team member provided fantastic, diligent service. We're especially pleased that everything was clearly explained. Thank you for your five-star rating!
Kind regards,
Leo - ST Trustpilot Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.